Dear Specialized Rider,
We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018.
We’re happy to update that Öhlins has been making progress with this investigation and has submitted a technical report to the appropriate government agencies for review. There are many factors affecting the timeline to full approval, so we can't project a date. Our Quality, Legal, and Rider Care teams, however, are directly engaged with both Öhlins and the regulatory agencies to help expedite the process.
We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. As we work with Öhlins towards a safe and compliant permanent fix, we're committed to using all of our resources to keep you riding. We have a limited quantity of loaner forks that we can provide to your retailer for temporary use. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you.
We will continue to provide weekly progress updates on this page, so please check back with us here next week.
Thanks again for your patience and thanks for riding Specialized.
Jon Goulet
Director, Global Quality and Rider Care