1. New / Unused Returns
We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore isn’t for you after all, it can be returned at any time for a full refund. An item qualifies as new / unused, if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. Items washed do not qualify as new / unused. If we determine the returned item does not qualify as new / unused, but is otherwise undamaged, we will automatically process it as a return of a used item (see below).
2. Used / Undamaged Returns
Used, but undamaged, items purchased from our webstore must be returned within 30 days of delivery for a full refund. We cannot accept the return of product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Specialized. The item must be returned with everything included with your original purchase, including manuals, warranty, and other accessories. In case of a bike, all original components must be returned.
3. Which Products Are Covered Under Our Returns Policy?
All product purchased in our webstore, including bikes, equipment, and apparel. All returns are subject to review by our staff. We do stand behind our returns policy and want to make sure you are completely satisfied with your purchase, but we do reserve our right to refuse a return if we determine in our discretion that the policy is being abused.
Once we receive your item back, we will do our best to process your return within three to five business days. You’ll receive an email confirmation when that happens. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund, depending on your original form of payment. The amount of the refund is the original purchase price for the returned item, including applicable tax, but excluding shipping and handling.
Unfortunately, we cannot process direct exchanges, so you will have to place a new order and return the item you want exchanged. The fastest way to do this is to create an RMA number, place a new order, and then return the item you want exchanged for a refund. Otherwise, you can return the item first, wait for your refund, and then place the new order. Please note we cannot put items on hold while we wait for your return.
6. Return Shipping
Return shipping is always complimentary. You will be provided a shipping label once an RMA is created and go through the online returns process in your www.specialized.com account. Items purchased from our website need to be shipped back to us directly and cannot be returned at a Specialized retailer. Replacement Turbo batteries are an exception to this rule and can only be returned via a Specialized retailer.
Once you have the label, (1) pack your items carefully, (2) print and attach the label to the outside of the package, and (3) drop the package off at the DPD office most convenient for you. Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us. If you want to return a complete bike, it will require disassembly and careful packaging to make sure nothing gets damaged in transit. A retailer can help with getting your bike professionally packaged (fees may apply).
If you seek to return an item under warranty, please refer to our warranty page or the warranty policy included with your product.