What are your terms and conditions?
Good question. Here's a link to our complete terms and conditions.
Where are your international offices?
Specialized USA is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe: International Subsidiaries and Distributors
Can Specialized sponsor me, my team, or my event?
As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.
Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.
How do I contact a Specialized Representative?
The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:
Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California 95037
Tel: (408) 779-6229
How do I update my account information?
You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.
What is your warranty policy?
Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.
In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to Roval Registration.
How do I register my bike?
Any Specialized-brand bicycle can be registered by its proper owner from our website. You can access the registration form directly or you can access the form at any time by clicking "Bicycle Registration" at the bottom of the www.specialized.com homepage.
To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.
Ordering & Shipping
How does Home Delivery work?
With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.
You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.
All bikes purchased using Home Delivery are covered under Specialized’s Global Warranty Policy. We gladly accept returns as described in our return policy.
How can I track my order?
You can look up your tracking number by logging in to your Specialized account on our website and then clicking the "order history" link in the drop down menu on the left. We've teamed up with FedEx to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will also send you an e-mail with your tracking number.
Visit www.fedex.com, enter your tracking number, and you'll see the latest updates of your shipment. If your account information does not update with your tracking number, contact our Customer Service Department at (877) 808-8154.
When will you ship my order?
We ship all orders received by 2:00 PM Mountain Time on that same business day (Monday through Friday). Otherwise, the items will ship the following business day.
Once the order ships, delivery time will depend on FedEx and the method selected for shipping.
When FedEx has picked up your package and it goes into their system, a tracking number will be generated. This is visible from the "Order History" section of My Account, and then clicking "View Order" . There you will find a tracking number.
Here is one additional bit of info: the amount of information that FedEx generates is quite detailed for the air services like 3 day, 2 day, and overnight. However FedEx Ground often produces minimal info from pickup to delivery.
If you have further questions on delivery, get your tracking number from our website, and give FedEx a call at 1-800 GoFedEx (463-3339) or visit www.fedex.com and plug your tracking number into it.
How do I cancel an order?
Orders can be cancelled at any time prior to clicking on the "Submit Order" button. Once you have submitted your order, our warehouse staff sometimes will have an order packed and on the truck within 20 minutes of receiving your payment. If you have placed an order that needs to be cancelled, give us a call as soon as you can at (877) 808-8154. We will do what we can to stop the order. If your order has shipped faster than the cancellation request, you are welcome to take advantage of our return policy within 30 days of receiving the order.
I'm looking for a product that's not online. What do I do?
Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.
As always, if you have any questions, feel free to contact Specialized Rider Care at (877) 808-8154 or [email protected]
How do I determine the size of my bike?
First, look over your frame to see if there are any stickers indicating its size (for example: 17, 19, M, L, 56, 58, etc.). If a sticker indicating the size does not exist, then follow these simple steps:
- Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
- Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year (as well as other valuable information about your specific bicycle model) can be found in the archive section of the Specialized website. The archive section can be found by hovering your mouse cursor over the red Specialized banner in the upper left hand corner of any page on the website, then clicking on "Bikes" then clicking on "Archive."
- Once you've located your specific model and year in the online archive, click on the "Geometry" tab located under the photo of your bicycle. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
- Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
- One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.
Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
Can I repair a crashed helmet?
Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.
What is your return policy?
We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.
Equipment Purchases (Apparel, Components, Gear)
Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to Roval Registration
This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.
In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or [email protected].
Pick Up In-Store and Home Delivery Purchases (Bikes)
If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or [email protected]. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.
Other Terms & Conditions for Returns or Exchanges
We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.
When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104
Can I exchange an item if it doesn't fit?
We realize that buying items that are size-specific over the internet is difficult. Because of that, we offer a 30-day satisfaction guarantee on products purchased from our webstore.
Upon receiving your order, if you find the need to exchange an item for the same item in a different size or color, we can help. However, if you want to switch to a different item, then you'll need to return the item for a refund and order the new item separately.
We will send out the replacement item(s) on exchanges within five days of receiving the original item back. We will send it via Fed-Ex 2-Day air, at no charge to you, to the address from the original order.
How do I check on my warranty claim?
All warranties are processed through authorized Specialized dealers' accounts. Dealers' accounts are considered confidential, so only the dealer is able to look up and inquire about warranties in process under their account.
Your dealer will need to contact their Specialized Warranty Representative and inquire about the specific item to see what the status of your warranty claim is.