ARP stands for Assisted Repair Replacement Program, a program that offers original purchasers the repair or replacement of products that are not eligible for warranty repair, but are damaged due to an unforeseen event caused by the rider, at a sliding scale discount based on the amount of time elapsed since the original purchase date.
See below for more information.
While riding, riders can encounter a variety of situations. Unexpected external factors such as bumps, dings, falls, and accidents can cause damage to your product. External impacts can even occur without the rider being aware of them.
Due to the nature of the riding activity, these risk factors are inevitable and can lead to discontinuation of riding or even negative experiences
Specialized wants to care for and help riders in this unfortunate situation. We're offering riders the opportunity to get their items repaired or replaced at a discounted rate for items that are not covered by warranty repairs, but were damaged in an unexpected incident.
We want you to worry about riding so you can worry about riding.
Check out the list below to see which broken products or repair parts are eligible for the ARP (Assistance/Repurchase Program). The ARP program provides replacement products or repair parts for each category at a discounted price to riders. For bike frames, ARP is available for all models.
* Applies if the product is not functional/safe due to damage incurred while riding. Does not apply to cosmetic and paint damage that is not related to functionality or safety.
* ARP only applies to the original purchaser of the product.
* Not applicable to products not listed in the table above.
ARP service progression
Ready to ARP
Prepare proof of purchase
You must have a tamper-proof proof of purchase that cannot be altered.
Proof of purchase can include receipts, card sales, purchase confirmation emails, contracts, and more.
If you don't have proof, then you'll need to contact the store where you made the purchase or use another method of verification.
ARP Service Progress
Submit at Retailer
Visit a Specialized Authorized Retailer shop for a seamless service experience.
If unavoidable, be sure to bring proof of purchase with you when traveling to another Retailer
ARP Audience determination
Your Retailer and Rider Care team will determine if your product is under warranty.
If your product is not under warranty, your dealer can provide you with other service instructions.
Select Repair/Replace
ARP Progression
* The decision to proceed with repair or replacement is at the discretion of Specialized based on the nature of the damage, safety implications, and case-specific circumstances.
* Specialized does not guarantee replacement with the same model, as we may not have all products in stock at any given time. We will research and suggest the closest available options at the time of receipt.
* You are responsible for shipping costs, labor costs (maintenance/assembly/disassembly) and other incidental costs. At the time of receipt, we will inform you of the labor charges separately.
* Damaged products will be returned in principle.
* The ARP program is intended to take care of riders who have experienced an unfortunate situation while riding. Any attempted abuse, including intentional product damage, may result in denial of service.
* Turbo (e-bike) products that have been found to have unauthorized modifications (such as adding a Turbo power bank or removing the speed limit) will be refused service.
* If you have received a replacement product through the ARP program once, the renewal period will not be reset when you apply for a second ARP (based on the original purchase date).
* ARP cannot be combined with any promotions or discounts running at the time of ARP application.
* If you have any further questions, please contact your local Specialized dealer, leave us a message on our website, or call our Rider Care Team at 1833-7977 and we will be happy to answer them.