워런티 정책

워런티 정책

-2018년 7월 1일 이후 구매한 제품에 관한 워런티 정책

우리 프레임과 마찬가지로 ROVAL 휠 도 평생 동안 보증됩니다.

 기타 다른 제품(프레임 페인트 및 그래픽 포함)2년 보증이 적용 됩니다. 터보 배터리는 2년 또는 300사이클 충전내 워런티 보증 적용이 됩니다.

-스페셜라이즈드 혹은 로발의 두번째 혹은 그 이후의 소유자인 경우 최초 1차구매자의 구매일로부터 2년동안 보증 받으실 수 있습니다.

모든 기한 및 이용 약관이 포함 된 당사의 전체 보증정책은 아래와 같습니다. 이는 201871일 이후에 구매한 모든 SPECIALIZED 제품에 적용 됩니다.

스페셜라이즈드 워런티 FAQs:

Q : 스페셜라이즈드에 워런티 청구를 진행하려면 어떻게 해야 합니까?
A : 스페셜라이즈드 공식 대리점에 문의 하십시오온라인에서 제품을 구입한 경우 구입하신 사이트에 문의 혹은 스페셜라이즈드 플러스친구로 문의 하십시오.  

Q : 워런티 요청을 위해 어떤 서류가 필요한가요?
A: 구매 영수증과 함께 보증 받을 제품을 스페셜라이즈드 공식 대리점에 제공해 주셔야 합니다.

Q: 보증 범위에 포함되지 않는 건 무엇인가요?
A : 일상적인 사용에 의한 마모 혹은 손상으로 인한 교체, 부딪힘 또는 다른 사고로 인한 손상, 오용 남용으로 인한 부식 등은 보증 범위에 포함되지 않습니다.

Q: 스페셜라이즈드 자전거에 스페셜라이즈드의 부품이 아닌 건 어떻게 해야 하나요?
A: 타사 구성 요소 (. SRAM 또는 SHIMANO ) 는 해당 제조업체에서 직접 보증합니다. 해당 부품의 별도 보증 정보는 자전거 구매시 포함되어 있습니다. 가까운 스페셜라이즈드 대리점에서 도움을 받으시면 됩니다.

ASSISTED REPLACEMENT


In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.

Eligible products*Coverage period
Frames and framesetsLifetime
BRAIN-equipped rear shocks**5 years
Roval-branded products***
Carbon components (handlebars, stems, seat posts, cranks, saddles)
Turbo electronic components (batteries, motors, displays, remotes, electronic cables)
Helmets & Shoes

*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.

**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.

Discount Structure

All discounts are based on suggested retail price. Pricing may vary depending on your location.

Assisted Replacement Pricing
Under 3 years35% off
> 3 and < 4 years 25% off
> 4 and < 5 years 20% off
> 5 years* 20% off

*Applies to frames and framesets only

Important Terms For The Assisted Replacement Policy

In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.

To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.

Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.

Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.

We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.

If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: [email protected]

Specialized Assisted Replacement FAQs

Who qualifies for Assisted Replacement?
Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented.

What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.

I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.

Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.

What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.