Global Warranty Policy
Global Warranty Policy
At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:
- We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.
- Just like our frames, Roval wheels are warrantied for life.
- Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. Turbo batteries have a warranty for 2 years or 300 charge cycles—whichever comes first.
- If you're the second, or later, owner of a Specialized or Roval product, you are eligible for a two-year warranty from the date of the original retail purchase.
Our complete policy, with all terms and conditions, is included below. You should read the entire policy. It applies to all Specialized products sold after July 1, 2018. Do the research—it’s one of the best out there.
Specialized Warranty FAQs:
Q: How do I submit a warranty claim to Specialized?
A: Contact your Authorized Specialized Retailer and they will help you through the process. If you've purchased your product on Specialized.com, contact Specialized Rider Care directly.
Q: What documentation do I need for my claim?
A: As a start, you will need to provide the part you want warrantied, along with the original proof of purchase, to an Authorized Specialized Retailer. For products purchased on Specialized.com, Rider Care will provide instructions on claim submittal.
Q: What is NOT covered by your warranty?
A: Replacement of wear and tear parts, damage from a crash or other accidental damage, and damage from abuse or corrosion are all examples of what is not covered. See the complete warranty policy for a more detailed list.
Q: I am not eligible for a warranty. Do you have a program to help me?
A: Yes. Our Assisted Replacement Program may offer preferred pricing for riders that are not eligible for warranty. For further details on terms and eligibility, contact your retailer.
Q: I have a warranty issue with a non-Specialized component on a Specialized bike. What should I do?
"3rd party" components (e.g. SRAM or Shimano) are warrantied directly by that manufacturer. Separate warranty information for these parts should have been included with your bike when you purchased it. Contact your nearest Authorized Specialized Retailer for assistance.
Complete Warranty Policy
Select your region to download policy in local language.
Important Terms For The Assisted Replacement Policy
In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.
To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.
Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.
We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.
If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: Rider Care Form