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    Where are your international offices?

    Specialized USA is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe:

    International Subsidiaries and Distributors

    Can Specialized sponsor me, my team, or my event?

    As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.

    Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.

    How do I contact a Specialized Representative?

    The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:

    Specialized Bicycle Components
    15130 Concord Circle
    Morgan Hill, California 95037
    Tel: (408) 779-6229

    Where can I test ride a Specialized Bike?

    The best way to get to know us is to ride one of our bikes! You can do so at one of our Specialized Demo Centers or mobile test demos.

    Click here for more information. You can also check with your local retailer.


    How do I update my account information?

    You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.

    Bike Registration

    What is your warranty policy?

    Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

    In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to

    Roval Registration.

    How do I register my bike?

    Any Specialized-brand bicycle can be registered by its proper owner from our website. You can access the

    registration form directly or you can access the form at any time by clicking "Bicycle Registration" at the bottom of the www.specialized.com homepage.

    To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.

    Ordering & Shipping

    How does Home Delivery work?

    With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

    You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

    All bikes purchased using Home Delivery are covered under

    Specialized’s Global Warranty Policy and we gladly accept returns within 14 days as described in our

    Home Delivery and Pick Up In-Store return policy.

    Mitkä ovat Specialized.comin toimitusvaihtoehdot?


    Uusi pyöräsi tai varusteesi toimitetaan suoraan kotiovellesi. Pyörät ovat 99-prosenttisesti kokeneiden mekaanikkojemme kokoamia, ja ne ovat ajovalmiita muutamassa minuutissa.

    • Varusteet - 6,95€ (ilmainen yli 200 € tilauksille)

    • Polkupyörät - 39,90 €

    Nouto myymälästä

    Nouda tilauksesi paikalliselta Specialized-jälleenmyyjältä sinulle sopivana ajankohtana. Specialized-jälleenmyyjäsi opastaa sinua uuden pyöräsi tai varusteidesi kanssa.

    • Varusteet - 6,95 € (ilmainen yli 200 € tilauksille)

    • Polkupyörät - 39,90 €

    How can I track my order?

    You can look up your tracking number by logging in to your Specialized account on our website and then clicking the "order history" link in the drop down menu on the left. We've teamed up with FedEx to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will also send you an e-mail with your tracking number.

    Visit www.fedex.com, enter your tracking number, and you'll see the latest updates of your shipment. If your account information does not update with your tracking number, contact our Customer Service Department at (877) 808-8154.

    When will you ship my order?

    We ship all orders received by 2:00 PM Mountain Time on that same business day (Monday through Friday). Otherwise, the items will ship the following business day.

    Once the order ships, delivery time will depend on FedEx and the method selected for shipping.

    When FedEx has picked up your package and it goes into their system, a tracking number will be generated. This is visible from the "Order History" section of My Account, and then clicking "View Order" . There you will find a tracking number.

    Here is one additional bit of info: the amount of information that FedEx generates is quite detailed for the air services like 3 day, 2 day, and overnight. However FedEx Ground often produces minimal info from pickup to delivery.

    If you have further questions on delivery, get your tracking number from our website, and give FedEx a call at 1-800 GoFedEx (463-3339) or visit www.fedex.com and plug your tracking number into it.

    What credit cards do you accept?

    To make your shopping easier, we're happy to accept payment via Visa, Master Card, American Express, Discover, and Paypal. We only accept credit cards that are US issued and have a US billing and shipping address.

    Please be sure to enter your payment information exactly as it appears on the credit card. Otherwise, there may be delays in processing your order. Your card will be billed at the time your order ships.

    We do not accept any other form of payment, including gift cards.

    Miten voin peruuttaa tilauksen?

    Tilaukset voidaan peruuttaa milloin tahansa ennen ”Vahvista tilaus” -painikkeen painamista. Kun olet vahvistanut tilauksesi, varastohenkilökuntamme saattaa saada tilauksen pakattua ja kuorma-autoon 20 minuutin kuluessa maksun vastaanottamisesta. Jos olet tehnyt tilauksen, joka on peruutettava, soita meille mahdollisimman pian numeroon (877) 808-8154. Teemme voitavamme tilauksen pysäyttämiseksi. Jos tilauksesi on lähetetty nopeammin kuin peruutuspyyntö, voit hyödyntää palautusehtoamme 30 päivän kuluessa tilauksen vastaanottamisesta.

    Do you offer financing?

    Yes. Hundreds of Specialized retailers offer the Specialized S-Card financing with several deferred interest options. Whether you're purchasing a new bike, equipment, or both, you can get everything you want faster and easier with S-Card. Take advantage of current promotions and select the special financing that meets your needs.

    Cardholder Benefits:

    • Simple application process
    • Fast credit decisions
    • Exclusive Specialized promotions
    • Low minimum monthly payments
    • Online bill pay

    Apply here

    Product Information

    Etsin tuotetta, jota ei löydy verkosta. Mitä teen?

    Specialized valmistaa monia omia osia pyöriimme, joiden asentaminen vaatii tiettyä asiantuntemusta ja tietämystä. Näitä osia ei voi ostaa suoraan meiltä. Varaosia voit tilata siten, että paikallinen jälleenmyyjäsi ottaa yhteyttä jälleenmyyjähuollon edustajaan, joka tekee tilauksen sinulle.

    Kuten aina, jos sinulla on kysyttävää, ota rohkeasti yhteyttä Specialized Rider Care -palveluun osoitteessa [email protected]

    How do I determine the size of my bike?

    First, look over your frame to see if there are any stickers indicating its size (for example: 17, 19, M, L, 56, 58, etc.). If a sticker indicating the size does not exist, then follow these simple steps:

    1. Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
    2. Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year (as well as other valuable information about your specific bicycle model) can be found in the archive section of the Specialized website. The archive section can be found by hovering your mouse cursor over the red Specialized banner in the upper left hand corner of any page on the website, then clicking on "Bikes" then clicking on "Archive."
    3. Once you've located your specific model and year in the online archive, click on the "Geometry" tab located under the photo of your bicycle. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
    4. Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
    5. One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.

    Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.

    Can I repair a crashed helmet?

    Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.


    What is your return policy?

    We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

    Equipment Purchases (Apparel, Components, Gear)

    Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at

    www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to

    Roval Registration

    This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

    In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or

    [email protected].

    Pick Up In-Store and Home Delivery Purchases (Bikes)

    If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or

    [email protected]. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

    Other Terms & Conditions for Returns or Exchanges

    We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

    When sending merchandise back to Specialized, please use the following address:
    Specialized Online Store Returns
    1475 South 5070 West Ste. A
    Salt Lake City, Utah 84104

    Voinko vaihtaa tuotteen, jos se ei ole sopiva?

    Ymmärrämme, että kokokohtaisten tuotteiden ostaminen internetistä on vaikeaa. Tämän vuoksi tarjoamme 30 päivän tyytyväisyystakuun verkkokaupastamme ostetuille tuotteille.

    Kun olet vastaanottanut tilauksesi, voimme auttaa sinua, jos huomaat, että haluat vaihtaa tuotteen saman tuotteen toiseen kokoon tai väriin. Jos kuitenkin haluat vaihtaa toiseen tuotteeseen, sinun on palautettava tuote hyvitystä vastaan ja tilattava uusi tuote erikseen.

    Lähetämme vaihtotuotteen (tai -tuotteet) viiden päivän kuluessa alkuperäisen tuotteen saapumisesta takaisin. Lähetämme sen Fed-Ex 2-Day air -lähetyspalvelun kautta alkuperäisen tilauksen mukaiseen osoitteeseen veloituksetta.

    Voinko palauttaa Specializedille tuotteen, jonka olen ostanut Specialized-jälleenmyyjältä?

    Jos haluat palauttaa Specialized-jälleenmyyjältä ostetun tuotteen, ota yhteyttä suoraan jälleenmyyjään. Verkkokauppa ei voi käsitellä paikallisen jälleenmyyjän kautta ostettujen Specialized-tuotteiden palautuksia.


    Miten voin tarkistaa takuuvaatimukseni?

    Kaikki takuut käsitellään valtuutettujen Specialized-jälleenmyyjien tilien kautta. Jälleenmyyjien tilit pidetään luottamuksellisina, joten vain jälleenmyyjä voi tarkastella ja tiedustella tilillään käsiteltäviä takuita.

    Jälleenmyyjän on otettava yhteyttä Specializedin takuuvastaavaan ja tiedusteltava tiettyä tuotetta saadakseen selville, mikä on takuuvaatimuksesi tilanne.