Ohlins RXF

Estimado Ciclista Specialized,

 

En Specialized, tu seguridad es nuestra principal preocupación. Por lo que, siempre que se vea comprometida, tomamos medidas inmediatas.

En base a algunos informes de campo, tenemos que emitir un aviso de interrupción de venta con respecto a las horquillas de Öhlins RFX 36 Air 29/27,5+ y 27,5", que están en el montaje original de algunas bicicletas 2017 como: Stumpjumper, Enduro y Fuse, así como en las bicicletas 2018 Stumpjumper, Enduro, Turbo Levo, y Fuse. Hemos llegado a la conclusión, junto con Öhlins, de que estas horquillas pueden tener un defecto en la tapa superior que puede afectar la seguridad. Las horquillas Öhlins RXF 34 Air pueden tener este mismo defecto. Específicamente, la tapa superior del lado derecho de algunas horquillas puede no estar apretada convenientemente, lo que en algunos casos puede ocasionar que esta tapa superior se suelte durante la rodada. Cuando esto sucede, es posible que el cartucho de aire salga bruscamente de la barra, lo que puede ocasionar lesiones al ciclista. Como consecuencia, pedimos a nuestros ciclistas que dejen de utilizarlas, y a nuestros distribuidores que dejen de vender estas horquillas y bicicletas.

Estamos trabajando, de manera urgente, junto con Öhlins en una solución a este problema. Una vez que hayamos obtenido las aprobaciones gubernamentales (Comisión de Seguridad de Productos para el Consumidor de los Estados Unidos) necesarias para esta solución, pasaremos a retirar las horquillas para su reparación y posterior montaje. A medida que avancemos con nuestra estrategia y aprobaciones, ofreceremos actualizaciones semanales en esta misma página.

Ten en cuenta que otras horquillas Öhlins, como las horquillas RXF 36 Coil, no se ven afectadas por este aviso.

Te pedimos disculpas por las molestias.

Gracias por montar con Specialized.

Update 2/15/2018: Allez

Update: 2/15

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Stout

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected.

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed.

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.

For questions, please contact Specialized Rider Care at (877) 808-8154

Thanks for your understanding, and we sincerely apologize for the trouble.

Jon Goulet

Director, Global Quality and Rider Care

En esta pagina Specialized Colombia publicará todas las advertencias de seguridad y Recall correspondientes dentro del marco de la seguridad de nuestros ciclistas

Si tienes alguna pregunta o duda acerca de tu bicicleta o componente Specialized, por favor, ponte en contacto con tu distribuidor Specialized o con nuestra área de Rider Care en: 

 [email protected]

VENGE ViAS

Estimado ciclista,Te damos las gracias por ser cliente de Specialized. Estamos trabajando en una mejora de seguridad que necesita ser realizada en tu Venge ViAS. Specialized ha recibido informes aislados de ruedas traseras que se han salido de las punteras, cuando esto ocurre, hay un riesgo de daños si el ciclista pierde el control de la bicicleta y sufre una caída. Por favor, lee la noticia de Specialized y el manual que verás más abajo.

 

Tu seguridad es lo más importante para nuestros distribuidores y para Specialized. En este momento te pedimos que dejes de utilizar tu bicicleta Venge ViAS con frenos de llanta y nos la traigas a la tienda para instalarte una nueva patilla de cambio. Esto no tendrá ningún cargo para ti, entendemos las molestias que te puedan causar y te pedimos disculpas.

 

Por favor, escribe a nuestro correo de Información servicioalcliente@specialized.com o llámanos al número de teléfono 3117051964 si tienes alguna pregunta. Te agradecemos tu colaboración en esta mejora.

 

Noticia Venge ViAS

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering