О Specialized 

Каковы ваши условия и положения?

Хороший вопрос. Наша ссылна на  завершенный документ "условия и положения".

Как найти ваш местный офис?

Specialized USA - это обособленное отделение, как и другие офисы Specialized по всему миру. Каждый из них придерживается разных процедур, законов и правил, актуальных в каждой конкретной стране. Для решения вашего вопроса вам нужно будет обратиться в офис Specialized в вашей стране. Ознакомиться с контактной информацией наших международных офисов вы можете по ссылке: International Subsidiaries and Distributors

Предлагает ли Specialized скидку военнослужащим?

К сожалению, на данный момент мы не предоставляем скидку военнослужащим.

Может ли Specialized поддержать меня, мою команду или мой ивент?

Спонсорство и благотворительность может положительно повлиять на бизнес наших дилеров и их локальный рынок, поэтому подобного рода запросы должны быть адресованы им. Если наш дилер разделяет вашу цель и посчитает, что вы будете хорошим атлетом или амбассадором для наших продуктов, он может помочть вам получить локальную поддержку. 

Быть спонсируемым атлетом - это большая привилегия и ответственность. Это не для каждого и, к сожалению, мы не можем предложить поддержку всем, кто отправляет нам запросы. Как атлет или организатор мероприятия, от вас ждут пропагандирование и поддержку спорта, сервиса и продуктов как локального дилера, так и Specialized на высоком уровне. Если вы серьезно настроены, то вам лишь нужно обратиться к вашему локальному дилеру Specialized. 

Как я могу связаться с представителем Specialized?

Лучший способ - найти дилера в вашем регионе. Убедитесь, что вы вошли в ваш регион на сайт Specialized. Затем используйте ссылку "Найти Дилера", которая находится в правом верхнем углу страницы. Там вы сможете найти контактную информацию. 

Где я согу протестировать велосипеды Specialized?

Лучший способ организовать тестовый заезд Specialized - наша уникальная тестовая программа. Вы можете использовать ссылку "Test the Best" на нашем сайте: http://www.specialized.com/ru/ru/our-story/test-the-best. Ссылка даст вам всю информацию о том, где наш минивэн будет в следующий раз. 

Некоторые дилеры также предоставляют тестовые велосипеды.

Аккаунт

Как обновить информация моего аккаунта?

Вы можете изменить информацию вашего аккаунта, выбрав Вход/Регистрация. Введите ваш email адрес и пароль, чтобы увидеть информацию вашего аккаунта. Вы можете обновить ваш email, имя, пароль, информацию для доставки, а также ваши любимые стили катания. 

Регистрация Велосипеда 

What is your warranty policy?

Specialized bicycles are sold exclusively through our network of authorized dealers. Specialized Bicycle Components, Inc. provides each original retail purchaser of a new Specialized bicycle or frameset with a limited warranty against defects in materials and workmanship as follows:

Lifetime

  • Frames and forks

Five Years

  • Suspension attachment points and related equipment (pivot points, bushings, chain stays, seat stays, shock links, fasteners) on bikes sold after 2008

One Year

  • Suspension attachment points and related equipment (pivot points, bushings, chain stays, seat stays, shock links, fasteners) on bikes sold before 2009
  • Paint/finish
  • Components attached to the bicycle/frameset (saddle, wheels, drive train, brakes, seatpost, crankset, handlebars, stem, baskets, racks, etc.)

Some branded and co-branded equipment may have additional warranty coverage offered by the specific manufacturer.

This limited warranty is conditioned upon the bicycle being operated under normal conditions and use and is properly maintained. Please note that this is only valid for the original owner.

This warranty does not cover regular maintenance such as bike tuning, wheel truing, spoke tensioning, cable replacing, wear and tear, or damage due to an accident, abuse, or neglect.

To obtain benefits under this warranty, the bicycle or frameset must be presented to an authorized Specialized dealer on the same continent on which the bicycle was purchased, together with a proof of purchase. Only authorized Specialized dealers are authorized to perform warranty service. Should the bicycle, frameset, or any part thereof be determined by Specialized to be covered by this warranty, it will be repaired or replaced with the most comparable option at Specialized's sole option.

The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does the limited warranty include the cost of travel or shipment to and/or from an authorized Specialized dealer.

This limited warranty is not transferable and does not apply to:

  • Normal wear and tear
  • Corrosion
  • Damage or failure to accident, collision, crash, misuse, abuse, or neglect
  • Improper assembly or installation
  • Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Specialized bicycle as it was sold
  • Failure to perform maintenance or service at appropriate intervals supported by records of such maintenance
  • Non-genuine Specialized products
  • Specialized products not purchased new from an authorized Specialized dealer. (i.e. eBay, PinkBike, or any other second-hand purchase)

If you have any other questions or concerns about the Specialized warranty policy, please contact Specialized at (877) 808-8154 or [email protected]

Как зарегистрировать свой велосипед?

Любой велосипед Specialized может быть зарегистрирован его владельцем на нашем сайте. Вы можете воспользоваться registration form directly или вы можете воспользоваться формой, кликнув "Регистрация Велосипеда" в нижней части главной страницы. 

Для регистрации вашего велосипеда вам понадобится серийный номер, который расположен на каретке вашего велосипеда. Регистрация выгодна тем, что она дает нам возможность дать информацию о вашем велосипеде полиции в случае кражи, а также она полезна в вопросах гарантии и обслуживания. 

 

How does Home Delivery work?

With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

All bikes purchased using Home Delivery are covered under Specialized’s Global Warranty Policy and we gladly accept returns within 14 days as described in our Home Delivery and Pick Up In-Store return policy.

Продукт 

Я ищу продукт, которого нет онлайн. Какие мои действия?

Specialized выпускает много запчастей для велосипедов, которые требуют определенный уровень знаний и подготовки. Поэтому мы не предоставляем к ним свободный доступ. Ваш локальный дилер всегда готов заказать для вас запчасть. Он связывается с нашим центром поддержки и оформляет заказ специально для вас. 

Как определить размер моего велосипеда?

First, look over your frame to see if there are any stickers indicating its size (for example: 17, 19, M, L, 56, 58, etc.). If a sticker indicating the size does not exist, then follow these simple steps:

  1. Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
  2. Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year (as well as other valuable information about your specific bicycle model) can be found in the archive section of the Specialized website. The archive section can be found by hovering your mouse cursor over the red Specialized banner in the upper left hand corner of any page on the website, then clicking on "Bikes" then clicking on "Archive."
  3. Once you've located your specific model and year in the online archive, click on the "Geometry" tab located under the photo of your bicycle. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
  4. Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
  5. One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.

Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.

Can I repair a crashed helmet?

Helmets are generally not repairable and need to be replaced. If you damaged your helmet in a crash, you can visit your local retailer or check out our warranty page to see whether there is any (discounted) assisted replacement purchase program available.

Returns

What is your return policy?

Return Policy Specialized offers a 30-day satisfaction guarantee on all products purchased from our online webstore at www.Specialized.com. The following are the procedures and details on how to do a return or exchange:

Returns

If you are not satisfied with any item(s) you have received, you may return it/them for a full refund within 30 days of receipt. Return shipping charges are the responsibility of the consumer.

Exchanges

We will gladly process an exchange for any item which is returned in original condition and which is in the original packaging within 30 days of receipt. Items can only be exchanged for other sizes and/or colors of the same item. Price differences cannot be accommodated. Exchanges will be processed within five business days of receipt of the original item. Shipping charges of the item(s) returned are the responsibility of the consumer. Specialized will cover shipping charges of replacement items. All exchanges will be shipped via FedEx 2-day air.

Before requesting an exchange, please check our website to make sure that we have any items in stock for which you would like to have the exchange processed.

How-To

There is a return/exchange form which arrived included in the packaging of your shipment. Please read over that form, fill it out completely with as much detail as possible and include it in the packaging which is to be returned. If an item being returned is defective, please describe the defect and the location thereof on the form, as well.

When sending back your package, address it to:

Specialized Online Store Returns
1475 South 5070 West Suite A
Salt Lake City, UT 84104

Terms & Conditions

Loss or damage that occurs during return shipping is the responsibility of the consumer or their chosen shipping carrier. Credit will be issued on the account with which the item(s) was/were purchased. Credit will be for the purchase price of the item(s) and applicable tax, excluding shipping and handling. Returns and exchanges will be processed within five business days of receipt of the shipment. Your banking organization determines when any credit due will show on your account. In addition to Specialized’s 30-day satisfaction guarantee, all products are covered by their respective warranties. To process a warranty claim, please bring the item(s) and a proof of purchase into your local Specialized dealer or contact Specialized customer service: (877) 808-8154, or [email protected]. The dealer nearest you can be located at the following URL: http://www.specialized.com/us/en/dealer-locator. For your protection, we do not keep credit card numbers after an order is placed. We can credit your account, but cannot make additional charges. Therefore, if an item is requested to be exchanged for an item of lesser or greater value than the original item purchased, we will automatically process the original item(s) for a refund instead. If the return/exchange form is incompletely/improperly/illegibly filled out, the item(s) will also be automatically processed for a refund.

Can I exchange an item if it doesn't fit?

We realize that buying items that are size-specific over the internet is difficult. Because of that, we offer a 30-day satisfaction guarantee on products purchased from our webstore.

Upon receiving your order, if you find the need to exchange an item for the same item in a different size or color, we can help. However, if you want to switch to a different item, then you'll need to return the item for a refund and order the new item separately.

We will send out the replacement item(s) on exchanges within five days of receiving the original item back. We will send it via Fed-Ex 2-Day air, at no charge to you, to the address from the original order.

Can I return an item to Specialized that I purchased from a Specialized retailer?

To return an item purchased from a Specialized dealer, please contact the dealer directly. The Online Store is unable to process returns of Specialized merchandise purchased through your local dealer.

Warranty

How do I check on my warranty claim?

All warranties are processed through authorized Specialized dealers' accounts. Dealers' accounts are considered confidential, so only the dealer is able to look up and inquire about warranties in process under their account.

Your dealer will need to contact their Specialized Warranty Representative and inquire about the specific item to see what the status of your warranty claim is.