General

What are your terms and conditions?

Good question. Here's a link to our complete terms and conditions.

Where are your international offices?

Specialized USA is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe: International Subsidiaries and Distributors

Can Specialized sponsor me, my team, or my event?

As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.

How do I contact a Specialized Representative?

The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:

Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California 95037
U.S.A.
Tel: (408) 779-6229

Where can I test ride a Specialized Bike?

The best way to test ride a Specialized is at one of our test demos. Click here to see if and when our test van will be in your part of the country. We have seven of them traveling around, so one will probably roll through your area soon.

Some retailers also offer demo bikes. Check with your local retailer to see if this is an available option.

Account

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.

Bike Registration

Why should I register my bike?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to www.rovalcomponents.com.

How do I register my bike?

Any Specialized-brand bicycle can be registered by its proper owner from our website. You can access the registration form directly or you can access the form at any time by clicking "Bicycle Registration" at the bottom of the www.specialized.com homepage.

To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.

Ordering & Shipping

How does Home Delivery work?

With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

All bikes purchased using Home Delivery are covered under Specialized’s Global Warranty Policy and we gladly accept returns within 14 days as described in our Home Delivery and Pick Up In-Store return policy.

What shipping methods does Specialized.com offer?

Specialized orders that are delivered to home are shipped via DPD.

With DPD Predict, you will be provided with a 1-hour time window for your delivery and, if you wish so, you can reschedule or have your package sent to a pick-up location. Use the link in your shipping confirmation to access DPD Predict. Orders are delivered from Monday to Saturday.

For Click & Collect orders, we give you the option to pick-up your products at your nearest Specialized Retailer

Has my order been shipped already?

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

Which payment methods are available on Specialized.com?

Currently, we accept the following payment methods:

iDEAL
Credit card (Mastercard, Visa)
Paypal
Mister Cash

My payment was unsuccessful or has been declined.

iDEAL: Not sure if your iDEAL payment was successful? First check whether the funds have been transferred from your bank account. If this is not the case, no money has been transferred and you can safely try again and place a new order. Has your money been transferred, but did you not receive a order confirmation? Sometimes it takes a little longer before our payment provider can confirm the transaction. Please allow up to an hour for your order confirmation. If you still haven't received an order confirmation after an hour, please contact our customer service. Keep your transaction number close by, so we'll be able to help you quickly.

Credit card: Sometimes credit card payments get declined. There can be several reasons for this, but Specialized has no access to the actual credit card data. Please contact your credit card provider for more information on why your card was declined. When your cards keeps getting reclined, please use an alternative payment method.

I want to cancel my order. What should I do?

Made a mistake in your order or had a change of plans? As long as your order hasn't left the warehouse, we can still cancel your order. Please contact our customer service and we'd be happy to help you out. Is your package already on the way? In that case you can actively refuse the order via DPD Connect. Once we receive the package back at our warehouse, we'll contact you to come to a solution. Cancelling or returning an order is always free of charge.

I didn't receive my package

You can always track your package via the link in the shipping confirmation. If there is a problem with your shipment, please contact our customer service and keep your order number handy.

What is the status of my warranty request?

We'll keep you constantly updated during the warranty process. Once we have received your warranty item, we'll send you an email, and we'll send you another email when we have processed your warranty request.

Can I order custom water bottles?

Yes! For more details on this program, please go to www.specializedwaterbottles.com or contact our team at [email protected]

Product Information

I'm looking for a product that's not online. What do I do?

Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.

As always, if you have any questions, feel free to contact Specialized Rider Care at (877) 808-8154 or [email protected]

How do I determine the size of my bike?

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

Can I repair a crashed helmet?

Helmets are generally not repairable and need to be replaced. If you damaged your helmet in a crash, you can visit your local retailer or check out our warranty page to see whether there is any (discounted) assisted replacement purchase program available.

Returns And Exchanges

I want to return one or more items, what should I do?

If you have ordered something at Specialized.com and had it delivered directly to your house, you'll find a return slip in your package. Please follow the instructions on the form and drop off your package at a DPD Parcel Shop. Lost your return slip? Please visit www.specialized.com/returns.

If you have ordered something via Click&Collect, please contact your Specialized Retailer for the return procedure.

How are refunds handled?

As soon as we have processed your return (or cancelled your order), we'll issue a refund via our payment provider. Please allow up to 3 working days for the processing of the refund. Refunds are issued according to the payment method you used for your order; In other words: If you payed for your order with a credit card, you'll be refunded via your credit card.

My order was delivered defective or incomplete, what should I do?

Please contact our customer service and keep your order number handy.

Warranty

My product is defective. How do I get it fixed or replaced?

If you bought your item via Specialized.com and had it delivered at your house, please contact our customer service to start a warranty request. If you bought your item via Click & Collect or at one of our Specialized retailers, please contact your retailer directly; unfortunately, we can't process warranty requests for items bought at individual Specialized retailers and/or Click & Collect.