Terms and Conditions

Terms and Conditions


Specialized (UK) Limited.

Terms and Conditions of Sale


Acceptance of These Terms

You (“Customer”) may place orders for products ("Products") with Specialized (UK) Limited (“Specialized,” “we” "us", “our”) via our website www.specialized.com/gb/en ("Website"). “Products” means any and all items being sold by Specialized to Customer via the Website. By placing an order for our Products, you agree to these terms and conditions of sale (“Terms”) and acknowledge that we will only supply the Products subject to these Terms. Any term or condition in any order or other correspondence that purports to add to, or is in any way inconsistent with, these Terms shall be inapplicable and of no force and effect whatsoever. These Terms are only available in English.

Changes to the Terms

We may revise these Terms to reflect changes to our Website, our users' needs, our business priorities or changes in law. We will try to give you reasonable notice of any major revisions. Every time you order from our Website, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 07/11/2017.

Information About Us

 We are Specialized (UK) Limited, a company registered in England and Wales under company number 02354268 and with our registered office at 65 Woodbridge Road, Guildford, Surrey, GU1 4RD. .Our main trading address is at 29 Barwell Business Park, Leatherhead Road, Chessington, KT9 2NY. Our VAT number is GB 528 0827 40. We are a limited company. To contact us, please email [email protected] and also see our contact us page.


The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. 


Customer can place an order by following the order process on the Website, and will be able to identify and correcting any input errors as part of that. All orders placed by Customer are subject to Specialized’s acceptance. This means that Specialized may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason. We will also inform Customer by email as soon as possible if the Product Customer has ordered is not available and we will not process Customer's order.


 All prices stated on the website are subject to change, but changes will not affect any confirmed order. The Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products, we will inform Customer of this error and we will give Customer the option of continuing to purchase the Product at the correct price or cancelling the order. We will not process a Customer order until we have Customer's instructions. If we are unable to contact Customer using the contact details provided during the order process, we will treat the order as cancelled and notify Customer in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by Customer as a mispricing, we do not have to provide the Products to Customer at the incorrect (lower) price.


The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of an order and the date of delivery, we will adjust the VAT Customer pays, unless Customer has already paid for the Products in full before the change in VAT takes effect.


 If Customer chooses to purchase a Product, Customer must designate and provide information about a preferred payment method (e.g., credit card, online payment service or any other payment method made available by Specialized). All orders must be paid in full prior to shipment. Payment information is submitted by Customer upon the placement of any order and fulfillment and shipping of the order is subject to verification of payment information and availability of funds. Customer agrees to pay all fees and other charges incurred in connection with Customer's username and password for any Specialized Website account 


We do not deliver to addresses outside of the UK. All other delivery restrictions, and all delivery charges, will be made known to Customer as part of the order process. Ownership of, and responsibility for, the Products shall pass to Customer upon delivery of the Products. Any timeframe provided by Specialized is a good faith estimate of the expected delivery date. Specialized will use commercially reasonable efforts to fill Customer’s orders within the time stated.

Cancellation rights

If Customer is a consumer, Customer has the right to cancel an order for any Product during the period from when the order has been placed until the end of 14 days starting from the day after Customer receives the Products (or if Customer has ordered multiple Products, the day after Customer receives the last Product). To cancel an order, please contact us in writing to tell us by sending an email to [email protected] or by sending a letter to us at: Specialized (UK) Ltd.29 Barwell Business Park, Leatherhead Road, Chessington, KT9 2NY or by contacting us in another appropriate way. Customer may use the model cancellation form that we make available on the Website, but it is not mandatory. Customer may wish to keep a copy of a cancellation notification for their own records. Customer's cancellation is effective from the date Customer sent it, as long as Customer sent it during the cancellation period. If Customer exercises the right to cancel, Customer will receive a refund of the price paid for the Products [and any applicable delivery charges Customer paid for]. Specialized will process the refund due to Customer as soon as possible and, in any case within 14 days from the day Specialized receives the Products back, or Customer providing evidence that they have returned the Product. We will pay the costs of return if you are exercising your right to cancel. For more information on how to arrange a return, please visit our returns page. Specialized will make the refund using the same means of payment as was used for the initial purchase, unless Customer expressly agrees otherwise, and Customer will not incur any fees for receiving that refund. We may reduce your refund of the price (excluding delivery charges) to reflect any reduction in the value of Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Product Changes

 Specialized may make any change in the design of or specifications for, or in the way it manufactures or produces any Product if such changes are necessary or desirable to improve the safety or performance of such Product. Further, Specialized may furnish suitable substitute Products or components for Products or components which are unobtainable by Specialized because of any priorities, rules, regulations or the like established by governmental authorities or agencies, or due to price changes or the non-availability of materials or components from suppliers. Customer may not make any changes in the designs or specifications for the Products unless Specialized approves of such changes in writing, in which event Specialized may impose additional charges to implement such changes.


 As a consumer, Customer will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by, and are in addition to, anything in these Terms (including the following warranty that Specialized additionally and separately provides). Advice about Customer's legal rights is available from the local Citizens’ Advice Bureau or Trading Standards Office. Specialized provides an additional and separate warranty for each Product, except helmets, that each Products when purchased new, is free of defects in materials and workmanship. This warranty may be exercised for a period of up to one year from the date of purchase. This warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse. Consult your helmet owner's manual for your helmet warranty.
In order to exercise rights under this warranty, Customer must return the affected Product to Specialized with proof of purchase (original invoice or credit card statement) via our returns portal at returns.dpd.co.uk/specializeduk


 If we fail to comply with these Terms, we are responsible for loss or damage Customer suffers that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was an order was accepted. We only supply Products for domestic or private use. You agree not to use a Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of Customer's legal rights in relation to the Products (including the right to receive Products which are as described and match information we provided to you and any sample or model seen or examined by you, of satisfactory quality, and fit for any particular purpose made known to us, and for defective products under the Consumer Protection Act 1987


Specialized reserves the right to refuse to sell Products to anyone for any reason, in its sole discretion.

Questions and complaints

 If you have a question or complaint about a Product, please contact our Rider Care team via the following methods:
Email – [email protected]
Twitter - @specialized_uk
Facebook - /specializeduk
Post – Rider Care, Specialized UK Ltd 29, Barwell Business Park, Leatherhead Road, Chessington, KT9 2NY


These Terms, their subject matter and formation are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if Customer is a resident of Northern Ireland Customer may also bring proceedings in Northern Ireland, if Customer is a resident of Scotland, Customer may also bring proceedings in Scotland.

Alternative Dispute Resolution.

If you reside within the European Union, you may also be able to refer a dispute to the European Online Dispute Resolution ("ODR") platform at http://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use. Specialized has discretion as to whether it will agree to a complaint being resolved through the ODR platform.


We may transfer our rights and obligations under these Terms to another organisation, but this will not affect Customer's rights or our obligations under these Terms. 


 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


 If Specialized fails to insist that Customer performs any obligation under these Terms, or if Specialized does not enforce its rights against Customer, or if we delay in doing so, that will not mean that Specialized has waived its rights against you and will not mean that you do not have to comply with those obligations. If Specialized does waive a default by you, Specialized will only do so in writing, and that will not mean that Specialized will automatically waive any later default by you.