Terms and Conditions

Terms and Conditions


Specialized (UK) Limited.


Terms and Conditions of Sale


Acceptance of These Terms

You (“Customer”) may place orders for products ("Products") with Specialized (UK) Limited (“Specialized,” “we” "us", “our”) via our website www.specialized.com/gb/en ("Website"). “Products” means any and all items being sold by Specialized to Customer via the Website. By placing an order for our Products, you agree to these terms and conditions of sale (“Terms”) and acknowledge that we will only supply the Products subject to these Terms. Any term or condition in any order or other correspondence that purports to add to, or is in any way inconsistent with, these Terms shall be inapplicable and of no force and effect whatsoever. These Terms are only available in English.

Changes to the Terms

We may revise these Terms to reflect changes to our Website, our users' needs, our business priorities or changes in law. We will try to give you reasonable notice of any major revisions. Every time you order from our Website, please check these Terms to ensure you understand the terms that apply at that time.

Information About Us

 We are Specialized (UK) Limited, a company registered in England and Wales under company number 02354268 and with our registered office at 65 Woodbridge Road, Guildford, Surrey, GU1 4RD.Our main trading address is at Milton Heath House, Westcott Rd, Dorking RH4 3NB. Our VAT number is GB 528 0827 40. We are a limited company. To contact us, please visit our contact us page.


The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. 


Customer can place an order by following the order process on the Website, and will be able to identify and correcting any input errors as part of that. All orders placed by Customer are subject to Specialized’s acceptance. This means that Specialized may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason. We will also inform Customer by email as soon as possible if the Product Customer has ordered is not available and we will not process Customer's order.


 All prices stated on the website are subject to change, but changes will not affect any confirmed order. The Website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products, we will inform Customer of this error and we will give Customer the option of continuing to purchase the Product at the correct price or cancelling the order. We will not process a Customer order until we have Customer's instructions. If we are unable to contact Customer using the contact details provided during the order process, we will treat the order as cancelled and notify Customer in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by Customer as a mispricing, we do not have to provide the Products to Customer at the incorrect (lower) price.

Discount Codes

Offer Restrictions:

  • We reserve the right to (i) cancel or adjust discount codes at any time; (ii) end a promotion early; (iii) amend these terms at any time; (iv) limit the number of code redemptions online.
  • Codes can only be used online and are not applicable for telephone sales, or in-store.
  • The offer applies to in-stock products only.
  • Codes may only be used once per customer unless otherwise stated.
  • Vouchers cannot be applied retrospectively to orders.
  • If a discount code includes a minimum spend the shipping cost is not inclusive of the minimum spend. Discount codes do not affect postage unless otherwise stated.
  • Items purchased using a discount code that is returned for refund or exchange may not be refunded the full price of the item due to the discount being applied to the overall order price.

Current Product & Category Exclusions:

  • All bikes & framesets unless otherwise stated
  • The Fjällräven Exchange
  • All S-Works products unless otherwise stated
  • All Sale Items


The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of an order and the date of delivery, we will adjust the VAT Customer pays, unless Customer has already paid for the Products in full before the change in VAT takes effect.


 If Customer chooses to purchase a Product, Customer must designate and provide information about a preferred payment method (e.g., credit card, online payment service or any other payment method made available by Specialized). All orders must be paid in full prior to shipment. Payment information is submitted by Customer upon the placement of any order and fulfillment and shipping of the order is subject to verification of payment information and availability of funds. Customer agrees to pay all fees and other charges incurred in connection with Customer's username and password for any Specialized Website account 

Please note that all products are sold by Specialized Europe GmbH, a Swiss company. If your payment is made from outside of Switzerland, your bank or your credit/debit card provider (“Financial Service Provider”) may charge you an additional fee, such as an international transaction fee. This additional fee is outside of Specialized’s control and shall be paid by you. For further information about possible additional fees, please contact your Financial Service Provider.


We do not deliver to addresses outside of the UK. All other delivery restrictions, and all delivery charges, will be made known to Customer as part of the order process. Ownership of, and responsibility for, the Products shall pass to Customer upon delivery of the Products. Any timeframe provided by Specialized is a good faith estimate of the expected delivery date. Specialized will use commercially reasonable efforts to fill Customer’s orders within the time stated.

Cancellation rights

If Customer is a consumer, Customer has the right to cancel an order for any Product during the period from when the order has been placed until the end of 14 days starting from the day after Customer receives the Products (or if Customer has ordered multiple Products, the day after Customer receives the last Product). To cancel an order, please contact us in writing to tell us by sending a letter to us at: Specialized (UK) Ltd. Milton Heath House, Westcott Rd, Dorking RH4 3NB or by contacting us in another appropriate way via our contact us page: Contact Us. Customer may use the model cancellation form that we make available on the Website, but it is not mandatory. Customer may wish to keep a copy of a cancellation notification for their own records. Customer's cancellation is effective from the date Customer sent it, as long as Customer sent it during the cancellation period. If Customer exercises the right to cancel, Customer will receive a refund of the price paid for the Products [and any applicable delivery charges Customer paid for]. Specialized will process the refund due to Customer as soon as possible and, in any case within 14 days from the day Specialized receives the Products back, or Customer providing evidence that they have returned the Product. We will pay the costs of return if you are exercising your right to cancel. For more information on how to arrange a return, please visit our returns page. Specialized will make the refund using the same means of payment as was used for the initial purchase, unless Customer expressly agrees otherwise, and Customer will not incur any fees for receiving that refund. We may reduce your refund of the price (excluding delivery charges) to reflect any reduction in the value of Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

Product Changes

 Specialized may make any change in the design of or specifications for, or in the way it manufactures or produces any Product if such changes are necessary or desirable to improve the safety or performance of such Product. Further, Specialized may furnish suitable substitute Products or components for Products or components which are unobtainable by Specialized because of any priorities, rules, regulations or the like established by governmental authorities or agencies, or due to price changes or the non-availability of materials or components from suppliers. Customer may not make any changes in the designs or specifications for the Products unless Specialized approves of such changes in writing, in which event Specialized may impose additional charges to implement such changes.


 As a consumer, Customer will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by, and are in addition to, anything in these Terms (including the following warranty that Specialized additionally and separately provides). Advice about Customer's legal rights is available from the local Citizens’ Advice Bureau or Trading Standards Office. Specialized provides an additional and separate warranty for each Product, except helmets, that each Products when purchased new, is free of defects in materials and workmanship. This warranty may be exercised for a period of up to one year from the date of purchase. This warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse. Consult your helmet owner's manual for your helmet warranty.
In order to exercise rights under this warranty, Customer must return the affected Product to Specialized with proof of purchase (original invoice or credit card statement) via our returns portal at returns.dpd.co.uk/specializeduk


 If we fail to comply with these Terms, we are responsible for loss or damage Customer suffers that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was an order was accepted. We only supply Products for domestic or private use. You agree not to use a Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of Customer's legal rights in relation to the Products (including the right to receive Products which are as described and match information we provided to you and any sample or model seen or examined by you, of satisfactory quality, and fit for any particular purpose made known to us, and for defective products under the Consumer Protection Act 1987


Specialized reserves the right to refuse to sell Products to anyone for any reason, in its sole discretion.

Questions and complaints

 If you have a question or complaint about a Product, please contact our Rider Care team via the following methods:
Call or message the team via our Contact Us page.
Post – Rider Care, Specialized UK Ltd, Milton Heath House, Westcott Rd, Dorking RH4 3NB


These Terms, their subject matter and formation are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if Customer is a resident of Northern Ireland Customer may also bring proceedings in Northern Ireland, if Customer is a resident of Scotland, Customer may also bring proceedings in Scotland.

Alternative Dispute Resolution.

If you reside within the European Union, you may also be able to refer a dispute to the European Online Dispute Resolution ("ODR") platform at http://ec.europa.eu/odr. The ODR platform is a web-based platform which is designed to help consumers who have bought goods or services online. It provides access to independent alternative dispute resolution services which are usually free for you to use. Specialized has discretion as to whether it will agree to a complaint being resolved through the ODR platform.


We may transfer our rights and obligations under these Terms to another organisation, but this will not affect Customer's rights or our obligations under these Terms. 


 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.


 If Specialized fails to insist that Customer performs any obligation under these Terms, or if Specialized does not enforce its rights against Customer, or if we delay in doing so, that will not mean that Specialized has waived its rights against you and will not mean that you do not have to comply with those obligations. If Specialized does waive a default by you, Specialized will only do so in writing, and that will not mean that Specialized will automatically waive any later default by you. 

Klarna Services Terms


These terms apply between Klarna Bank AB (publ) (“Klarna”) and you when you use Klarna’s services and features as described in these terms (the “Services”). You sign up for the Services by accepting these terms.

Description of the Services

For Klarna, shopping is not just about finding great stuff and paying for them - it is also about enjoying a great shopping experience at the store of your preference, a state of the art app, and many other things. Simply put, a smoooth user experience both before you have done your purchases and after you have done a purchase. These terms explain in more detail what this means. Please note that additional terms may apply to a specific payment method if you choose to make your payment by using one of the methods offered by Klarna.


1. Autofill and preferences

In order for you to have a smoooth and friction free shopping experience we will remember some information about you and use that information to autofill different forms with your information during your shopping. This will enable you to save time and focus on more important stuff than filling out the same information over and over again. Let us explain in more detail how this works.


Autofill of your contact information

We can help you to fill in  your contact information in two ways.

Autofill through input of limited information

While interacting with Klarna we may ask for information about you, such as name, address, telephone number, email, date of birth, or personal identification number. We will keep this information in our systems so that when you return to us or use our payment methods, you will only need to provide some of this information such as email and zip-code, or personal identification number (dependent on the country) in order for us to autofill the remaining fields with your other details.

Autofill through a Klarna cookie

An additional method we can use to autofill your information is by placing a Klarna-cookie on your device (computer, tablet, mobile phone, etc.). You may choose to store your details such as name, address, telephone number, email, date of birth, or personal identification number, and card details with Klarna. If you do so, we use the cookie to fetch those details from Klarna’s storage, and the cookie will help us to autofill them when you shop with Klarna.

By accepting these terms you give Klarna a consent to store this cookie on your device. For more information on our use of cookies see our Cookie Statement.

Disable autofill

If you don’t want to use the Autofill functionalities you can contact us and we will disable them. You can also disable them from the Klarna App or by adjusting your autofill settings during the purchase process. You can at any given time delete all cookies on your device, which deletes our cookie as well.

Autofill of other information

While interacting with Klarna you may also provide us with other information, such as for example card details. You may choose us to keep this information in our systems so that when you return to us we may autofill such information after we have identified you.

When you shop directly from the Klarna App we can also autofill your details on the site where you are shopping. This is enabled by you being logged in to the app and we know it is you that are shopping.


Preselected preferred payment methods

In order to make your shopping experience even smooother Klarna can, based on your previous purchases, pre-select the payment method that we believe to be your preferred way of paying. You may however also have access to other payment methods should you prefer to switch to another method than the one we pre-selected for you.


2. Klarna App

The Klarna App, provided to you by way of an app or a web portal is your hub for all your Klarna purchases and all other great features Klarna offers. By using the Klarna App you can pay your purchases, track your packages and many more things. Some of these features are activated by downloading the app or logging in through the web portal, while others can be activated by you after login. The exact content of features can differ between different country versions of the Klarna App. Klarna updates the Klarna App continuously with new features. To mention a few of the features we are most proud of:

Features available in all countries:

  • View your current and previous Klarna purchases and transactions
  • Pay for your purchases
  • Easy interaction with Klarna, for example chat

Example of other features we may offer depending on country version:       

  • View your transactions made with one of our subsidiaries Sofort GmbH, Billpay GmbH and Klarna Inc. This will only be done after you have signed up for it in the subsidiaries services. The transaction data (such as for example name, address, bank account number/IBAN, sort code/BIC, reason for payment, date and amount, order details) will then be submitted to Klarna.
  • Order, delivery or parcel tracking
  • Easy return handling and refunds
  • Personal finance overview and management
  • Display of relevant information and articles, and personalized off
  • Upload, display and storage of your transaction, receipts, images and other material.
  • View your orders made via stores or entities unrelated to Klarna


3. Show historical purchases and transactions

We save information about your purchases and transactions in the Klarna App. As a part of the Services provided under these terms, Klarna enables you to see information about your purchases and transactions in the Klarna App. The Klarna App is the only place where we display your previous purchases and transactions.  

If you want to learn more about how Klarna uses this information, and other information we have about you, please see our Privacy Notice.


4. Offers and benefits

Klarna may provide you with offers and benefits such as discounts, special events, pre-access to products, sales promotions, merchant offers, sampling and giveaways. What offers and benefits you receive will be based on your previous actions such as number of purchases, purchase amounts, or usage of Klarna Services.


Are there any costs for the Services?

The Services are free of charge. Please note that interest and fees may apply to the use of a specific payment method. So make sure you check the specific information for the payment method that you use.


Improvement of the Services

We constantly work to improve our Services in order for you to get an even smooother user experience. This may require changes to these terms. In this case, you will be asked to accept the new terms before you can continue to use the Services.


Privacy and your personal data

Please see our Privacy Notice for further details regarding our processing of your personal information and more information about your rights regarding your data. You can also find our contact details should you have any questions. 


Cookies and similar tracking technologies

For parts of the Services we use cookies and similar technologies to deliver a tailored and smoooth online experience. For detailed information about how Klarna uses cookies and similar technologies, please read our Cookie Statement.


Your obligations

You shall always provide correct information and use your own and correct identity. Any use of information that does not belong to you or that you for other reasons are not authorised to use, or the use of the Services in a non-prescribed way, will be seen as a misuse. Any data relating to misuse or suspected misuse may be saved and used for future risk assessment and for the protection of involved parties. Klarna reserves the right to block the Services from further usage.

If you upload or share content to Klarna, you grant Klarna a royalty-free right to use and display the content for purposes of delivering the Services. We have the right to remove any content uploaded or shared by you if we are required by law, or believe it is offensive, inappropriate, unlawful, violating the rights of others, or otherwise objectionable. You are liable for any content uploaded or shared by you.


Third party services

Some features used by you, for example parcel tracking, may include services provided by a third party.

Your use of Google Maps in the Klarna App is subject to the then-current Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and Google Privacy Policy at https://www.google.com/policies/privacy/.


Duration and termination of this agreement

This agreement is concluded for an indefinite period of time. It applies until it is terminated by you or us and can be terminated at any time.



Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, telephone: +46 8 120 120 00, fax: +46 8 120 120 99, e-mail: [email protected], is a Swedish bank registered at the Swedish companies register under registration number 556737-0431. The Managing Director is Sebastian Siemiatkowski. Klarna Bank AB (publ) is authorised to provide financial services by Finansinspektionen (the Swedish Financial Supervisory Authority). Klarna’s registration with the Swedish financial supervisory authority as well as a list of countries to which Klarna’s services have been passported to can be found on Finansinspektionen’s website.



For complaints, the information provided on www.klarna.com applies. If you have a complaint towards Klarna, you can submit your complaint through the Klarna’s website or via postal mail with the keyword "Complaint” to Klarna’s address.

If we are unable to resolve your complaint, you may refer your complaint to the Swedish National Board for Consumer Disputes (ARN). Klarna will participate in such proceedings and is obliged to do so under applicable law. More information can be found on ARN’s website: http://www.arn.se. You can submit your complaint in any official language of the European Union through the ODR-platform provided by the European Commission: https://ec.europa.eu/consumers/odr/. The complaint will then be forwarded to ARN. You may also contact ARN in Swedish by postal mail or personally: Allmänna reklamationsnämnden, Postbox 174, 101 23 Stockholm, Sweden, Visitor Address: Kungsholmstorg 5, Stockholm.