Specialized offers a 30-day satisfaction guarantee on all products purchased from our online webstore at www.specialized.com. The following are the procedures and details on how to do a return or exchange:
If you are not satisfied with any item(s) you have received, you may return it/them in a new and un-used condition for a full refund within 30 days of receipt. To return your equipment item, simply utilise our free returns service by clicking here.
If your order was a Pick Up In-Store order then you will need to return the item via the retailer you selected to pick up your order from.
For any bike orders that we’re delivered to your home by either Ship To Home or Specialized Delivery, please get in touch with our Rider Care time to arrange your return on 0330 460 9909
ExchangesWe do not currently offer exchanges.
There is a return section at the bottom of the paperwork included with your equipment delivery. Please read over that form, fill it out completely with as much detail as possible and include it in the packaging which is to be returned. Please use our free returns service to return your equipment items to us via Royal Mail, free of charge.
Please note that bikes cannot be returned via this service and some wheel order may be exceed the maximum dimensions for this service, either way, hit up our Rider Care team on 0330 460 9909.