Return Policy
Si compraste por medio de nuestra Tienda Virtual, el proceso de solicitud de cambios o devoluciones lo puedes realizar por medio digital o en tienda física, siguiendo estos pasos.
Si por lo contrario, compraste en Tienda Física, por favor dirígete al lugar de compra.
What Is Your Return Policy?
Specialized offers a 30-day satisfaction guarantee on all products purchased from our online webstore at www.specialized.com. The following are the procedures and details on how to make a return or exchange:
Returns
If you are not satisfied with any item (s), received, you can return it for a full refund within 30 days of receipt. Return shipping costs are the responsibility of the consumer.
Changes
We will gladly process an exchange for any item that is returned in its original condition and is in the original packaging within 30 days of receipt. Items can only be exchanged for other sizes and / or colors of the same item. Price differences cannot be accommodated. Changes will be processed within five business days of receipt of the original item. Shipping costs for returned items are the responsibility of the consumer. Specialized will cover the shipping costs for replacement items. All changes will be sent via TCC in 3-5 days.
Before requesting an exchange, please check our website to ensure that we have the items in stock for which you would like the exchange to be processed.
How
There is a return / exchange form that came included in the packaging of your shipment. Please read that form, fill it out completely with as much detail as possible, and include it in the package to be returned. If a returned item is defective, please describe the defect and its location on the form as well.
When returning your package, please address it to the following address:
Kilometer 13 road to Magdalena
Tesorito Logistics Complex, Bodega 10-11
Manizales, Colombia
Terms and Conditions
Loss or damage that occurs during return shipping is the responsibility of the consumer or chosen carrier. The credit will be issued to the account with which the items were purchased. The credit will be for the purchase price of the item (s) and applicable tax, excluding shipping and handling. Returns and exchanges will be processed within five business days of receipt of shipment. Your banking organization determines when the credit due on your account will appear. In addition to Specialized's 30-day satisfaction guarantee, all products are covered by their respective warranties. To process a warranty claim, take the items and proof of purchase to your local specialist dealer or contact specialist customer service: Tel: customer serv[email protected] . You can find the nearest reseller at URL: https://www.specialized.com/store-finder. For your protection, we do not retain credit card numbers after placing an order. We can credit your account, but we cannot make additional charges. Therefore, if an item is requested to be exchanged for an item of lower or higher value than the original purchased item, we will automatically process the original items for a refund. If the return / exchange form is completed incompletely / incorrect / illegible, the items will also be automatically processed for a refund.
Can I Exchange an Item if It Doesn’t Fit Me?
We are aware that it is difficult to purchase items of specific sizes on the Internet. That's why we offer a 30-day satisfaction guarantee on products purchased from our webshop.
Upon receipt of your order, if you find the need to exchange an item for the same item in a different size or color, we can help. However, if you want to change to a different item, you will need to return the item for a refund and order the new item separately.
We will send the replacement items in exchanges within five days of your receipt of the original item.
Can I Return an Item to Specialized That I Purchased From a Specialized Dealer?
To return an item purchased from a Specialized dealer, please contact the dealer directly. The online store cannot process returns for Specialized merchandise purchased through your local dealer.