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Warranty

Global Warranty Policy

At Specialized, our first guiding principle is “The Rider is the Boss”. Our priority is to serve our cyclists with the most innovative products in the world and to guarantee the performance of the products we sell. For this reason, we are pleased to offer one of the most generous and rider-friendly warranty policies in the industry.

< th> Coverage for Registered Products < /tr>< td >2 Years< td>2 Years

Warranty Policy TermCoverage for Unregistered Products
The Lifetime Warranty is a Specialized commitment to our riders . It is valid only for the first owner and applies to material or manufacturing defects in all models of frames and hooks without suspension.

Warranty coverage is valid for products purchased in the national territory and to guarantee this benefit is necessary to have the Invoice of purchase and/or to have your bicycle registered directly in our system.

| Lifetime | 2 Years | | The Roval Wheels are covered for life, valid for the first owner and applied to defects in materials or workmanship.

Warranty coverage is valid for products purchased in the national territory.

| Lifetime | 2 Years | | The Seatposts and Roval handlebars are covered for 2 years from the date of purchase. As with the wheels, coverage is valid for products purchased in national territory, upon presentation of the purchase invoice.

• Painting and graphics on frames and set of frames;
• Specialized Components;< br >• Co-branded suspension such as BRAIN forks and shocks;
• E-bike engine components;
• Equipment;
• Helmets;
• Shoes. | 2 Years | | The Turbo Batteries have 2 years or 300 charge cycles from the date of purchase , which came first.

Batteries are designed to retain up to 75% of their original capacity during this period. | 2 Years | 2 Years | | As Specialized Apparel Parts have a 1-year warranty from the date of original purchase, as per the Invoice. Exceptions are for products that have specific warranty coverage. | 1 Year | 1 Year | | For the Owner Subsequent of the product, ie in the case of a second owner, the following rule applies: 2 years warranty from the original purchase date on the Invoice for the following Specialized branded products:

• Frames and frame structures;
• Painting and graphic images;
• Roval Products;
• Components;
• Equipment;
• Helmets;
• Shoes;
• Suspension parts from other brands developed in conjunction with Specialized, such as BRAIN forks and shocks;
• Motors and other system components on electric bikes.

| 2 Years |

Specialized Warranty FAQs

Q: How do I submit a warranty claim to Specialized?
A: Contact your authorized Specialized dealer and they will help you through the process. If you purchased your product on the site, contact our customers directly

experts.
Q: What documentation do I need to request activation of the warranty process?
A: You need to have the defective product itself and the Invoice. If the purchase was made at a Specialized store, these items must be delivered directly to the retailer. For products purchased on the site, contact our

experts< /a>.
Q: What is not covered by the warranty?
A: The warranty is applied to manufacturing defects, therefore it does not cover natural wear parts, damage caused by accidents or other accidental damage and damage caused by abuse or corrosion. See the complete

Warranty Policy for more details on coverage and application.
Q: I am not entitled to the warranty. Is there any help?
A: Yes. Our Crash Replacemnet Program offers special pricing for cases where the rider is not eligible for warranty service. For more details on this benefit, contact one of our Specialized stores. For products purchased on the site, contact our

experts .
Q: I have a warranty issue with a non-Specialized component on a Specialized bike. What should I do?
A: "Third Party" components (eg SRAM or Shimano) are warranted directly by the manufacturers. Contact one of our Specialized stores closest to you for assistance in contacting external component manufacturers.

Complete Warranty Policy

Select your region to download the policy in the local language. If your country is not one of the available options, select “Global Policy” and select your desired language.

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UNITED STATES/CANADA

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BRASIL

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UNITED KINGDOM

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FRANCE

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ITALIA

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DEUTSCHLAND

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ESPAÑA/ANDORRA

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PORTUGAL

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日本

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中国

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대한민국

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AUSTRALIA

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اللغة العربية - العالمية

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GLOBAL

ASSISTED REPLACEMENT

In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.

Eligible products*Coverage period
Frames and framesetsLifetime
BRAIN-equipped rear shocks**5 years
Roval-branded products***
Carbon components (handlebars, stems, seat posts, cranks, saddles)
Turbo electronic components (batteries, motors, displays, remotes, electronic cables)
Helmets & Shoes

*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.

**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.

***All Roval-branded products including carbon wheels come with an incredible 2 year No Fault Replacement Policy.

Full details on the Roval "**it Happens" Policy.

Discount Structure

All discounts are based on suggested retail price. Pricing may vary depending on your location.

Assisted Replacement Pricing
Under 3 years
> 3 and < 4 years
> 4 and < 5 years
> 5 years*

*Applies to frames and framesets only

Important Terms For The Assisted Replacement Policy

In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.

To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.

Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.

Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.

We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.

If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line:

Rider Care Form

Specialized Assisted Replacement FAQs

Who qualifies for Assisted Replacement?
Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented.

What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.

I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.

Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.

What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.