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Return Policy

Our online purchases don't always work out the first time, do they? Therefore, we offer a period of 7 calendar days from the delivery date for you to request your return (in Click & Collect orders, the 7 calendar days will be valid from the delivery confirmation). Even if it's just an exchange, we ask that you follow the process below, at no cost to you.

Important Notes:

• The item being returned must be in like new - without signs of use.

• Upon shipment, in addition to the product, we will request all accessories, manuals and the original packaging with its characteristics - without signs of use.

We recommend that you do not use any type of adhesive tape in the original packaging to perform the closure, as this could cause damage to the packaging.

We ask that you confirm that the size, color and characteristics of the product meet your expectations before using or modifying it, as mentioned above. Since these products will be remarketed, we will not accept returns or exchanges for products that do not comply with the above terms.

E-commerce Exchange Process

The exchange of the product can be carried out as long as it is for the same product purchased, changing only the size and/or color. We will not exchange different products. Exchanges are subject to stock availability.

**Check the availability of the desired size on our website, have the product code, the size you want and the order number. The customer must send the product to any Post Office agency and will incur no cost. Remember that you must first contact us!

What is the order number? It is the code you receive by email when you complete an order purchase through the website, a 10-digit code that begins with BR.

How to Apply? Having all the data requested above in hand, just contact our service team through the

email or our

Whatsapp. Next, our team will provide you with all the instructions on how to send the product and important notes for carrying out the process.

We will get back to you with information within a period of up to 1 business day after the request. Please wait for our return.

Deadline: The process may take up to 15 business days to complete after posting. He depends not only on Specialized, but also on the return and delivery of the Post Office.

Process of exchanging an Item I purchased at a Specialized store

To return an item purchased from a Specialized store, contact your authorized dealer directly. The Online Store does not directly process returns of goods purchased through your local retailer.

If you have any questions, please consult the store where you made the purchase or speak to our specialists through

email or our

WhatsApp.

Shipping Return to Your Home

If you have chosen direct delivery to your home, you will need to send the product back to Specialized, so that after our processing you will receive your money back.

To return your item(s) to us ) product(s):

1. Send an

e-mail or contact us through our

Whatsapp.

• In the email or message put: Your name, the order number or Invoice and name of the product you are returning.

• What is the order number? It is code that you receive by email when completes a purchase through the website, a 10-digit code that starts with BR.

**We will get back to you within 1 business day after the request with a reverse postal code.< /b> Please wait for our return.

2. Once you have the code in hand, pack the product(s) for return - you can ship in the same box you received them OR you can use other packaging that complies with

Correios Guide.

3. Then, take the box to the Post Office along with the reverse code, go to a service box, inform the code and wait for the item to be posted. There will be no shipping costs for you.

As soon as we receive and process this return, the payment will be refunded.

Deadline: The chargeback process may take up to 10 business days to complete after posting. He depends not only on Specialized, but also on the return from the Post Office and the acknowledgment of the chargeback on his statement.**

Click & Collect Returns

If you opted for the Click & Collect delivery option during your purchase, you must return or exchange it through the store where you picked up the product(s).

So that you can return your Product(s):

1. Go to the pick-up store with the product and notify them that you want to return it.

2. The store will log into a system and create a return order on your behalf. To do this, she will take some basic information from you and create the request.

3. When the order is placed, the store will inform you of the return number and you will receive an email confirming the opening of the process.

Attention: It is very important that you get the return number before leaving the store, as only after this step will we be notified that there is a return request in progress and we will start counting the established reversal period .

4.After that, just wait for the established period and we will carry out the entire return and reversal process for you.

Term< /b>: The chargeback process can take up to 10 business days to complete after the return is opened. It depends not only on Specialized, but also processing by your card issuer to have the chargeback noted on your statement.**

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**We know that this waiting is not pleasant, but we ask you for a little patience, as we guarantee that your process will be completed successfully. To clarify doubts, our team of specialists is available through

e-mail or our

Whatsapp..****