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How do I contact a Specialized Representative?

Make sure you are logged into your region on our website and then use the “Find a Retailer” link located at the top of the page. There, you will find contact information for your nearest local retailer.

Our international headquarters is located at:

Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California 95037
U.S.A.
Office: (408) 779-6229
Rider Care: (877) 808-8154

For contact information in other markets, please click the following link: International Subsidiaries and Distributors

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your email address, name, password, billing/shipping information, and your preferred riding style.

How do I register my bike?

Either click on Bike Registration” or “Roval Registration” at the bottom our website or access the registration form directly. Follow the directions as prompted. You will need the serial number to register. For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”

How does Home Delivery work?

With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

All bikes purchased using Home Delivery are covered under Specialized’s Global Warranty Policy. We gladly accept returns as described in our return policy.

Can I order online from outside the US?

We only deliver orders to physical mailing addresses within the United States, excluding PO boxes. For shipping to APO or FPO addresses, please contact our Customer Service Department.

For information regarding other markets, visit your local retailer or contact one of our market representatives under International Subsidiaries and Distributors

What are the shipping options for Specialized.com?

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

How can I track my order?

Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Customer Service Department at \(877\) 808-8154.

When will you ship my order?

We do our best to ship all orders received by 2:00 PM Mountain Time Monday through Friday on that same business day. Otherwise, most items will ship the following business day.

What credit cards do you accept?

We generally accept all major credits cards issued in the United States, with a U.S. billing and shipping address. We also accept other forms of electronic payment, such as PayPal or Apple Pay. You will see our full list of available payment options during the checkout process.

How do I cancel an order?

Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (877) 808-8154. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.

I'm looking for a product that's not online. What do I do?

Not all products are available for purchase directly from us. This is especially true for service parts. You should check with your local retailer for any service needs or need for parts. You can also contact our Customer Service Department at \(877\) 808-8154 or [email protected].

How do I determine the size of my bike?

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

Can I repair a crashed helmet?

Capacetes não podem ser reparados. Nós recomendamos que você troque o seu capacete se você tiver qualquer pancada na cabeça com ele. Até mesmo uma pequena pancada pode comprometer a integridade do capacete. Entretanto, se seu capacete tiver menos de três anos, você pode se enquadrar na política de “Crash Replacement”. Consulte-nos para saber mais informações sobre isso.

What is your return and exchange policy?

We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

Equipment Purchases \(Apparel, Components, Gear\)

Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to www.rovalcomponents.com.

This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at \(877\)808-8154 or [email protected].

Pick Up In-Store and Home Delivery Purchases \(Bikes\)

If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact the retailer that built or delivered your bike. The retailer will then work with us on the return or exchange. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

Other Terms & Conditions for Returns or Exchanges

We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104

Can I exchange an item for a different one?

We can only process direct exchanges for a different color or size of the same type item, subject to availability and provided the desired item is the same price as the returned item. For all other requests, we will issue a refund based on the terms above and the desired item can be purchased separately in a new transaction.

Can I return or exchange an item to Specialized that I purchased from a Specialized retailer?

To return an item purchased from a Specialized retailer, please contact the retailer directly. The Online Store is unable to process returns of merchandise purchased through your local retailer.

Why should I register my bike?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to Roval Registration.