What are your terms and conditions?
Good question. Find our Terms and Conditions here.
Where are your international offices located?
Specialized USA is a separate entity from Specialized in other countries around the world. As such, there are different policies, procedures, and laws that Specialized complies with in different countries. To address this concern with the right people, you should contact Specialized in your country of residence. By clicking the following link, you can get the necessary contact information for all the different Specialized entities worldwide: Subsidiaries and International Distributors.
Can Specialized sponsor me, my team, or my event?
Since sponsorship and donations can affect our distributors and businesses in your area, these requests must now be made directly through them. If your local distributor agrees with your cause and believes you would be a good ambassador for our products, they can help you obtain sponsorship support available through their sales and accounts representatives.
Being a sponsored athlete is a privilege and a responsibility. It's not for everyone, and unfortunately, sponsorship cannot be offered to everyone who requests this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local distributor and Specialized with class and dignity. You should only contact your local distributor regarding sponsorship opportunities if you genuinely want to promote and be an ambassador for your local distributor and Specialized.
How do I contact a Specialized Representative?
The best way to find and communicate with a distributor in your area is to make sure you are logged into your region on our website and then use the "Find a Dealer" link at the top of the page. There, you will find the contact information for a Specialized representative.
Where can I test ride a Specialized bike?
The best way to get to know us is by getting on one of our bikes, without a doubt. Check with your nearest dealer about the availability of test bikes.
How do I update my account information?
You can change your account information by selecting "Log in/Register." Enter your email address and password to access your account information. You can update your email address, name, password, billing/shipping information, and your preferred experience.
What is your warranty policy?
Specialized bicycles are sold exclusively through our network of dealers and our online store. Specialized Bicycle Components, Inc. offers each original retail buyer of a new Specialized bicycle or frame a limited warranty against defects in materials and workmanship as follows:
- Frames and Forks
- Suspension attachment points and related equipment (pivot points, bushings, chainstays, seatstays, shock links, fasteners) on bikes sold after 2008
Suspension attachment points and related equipment (pivot points, bushings, chainstays, seatstays, shock links, fasteners) on bikes sold before 2009
Components attached to the bicycle/frame (saddle, wheels, drivetrain, brakes, seatpost, crankset, handlebar, stem, baskets, racks, etc.)
Some brand and co-branded equipment may have additional warranty coverage offered by the specific manufacturer.
This limited warranty is conditioned on the bicycle being operated under normal conditions of use and properly maintained. Please note that this is only valid for the original owner.
This warranty does not cover regular maintenance, such as bike tuning, wheel truing, cable replacement, wear and tear, or damage due to an accident, abuse, or negligence.
To benefit from this warranty, the bicycle or frame must be presented to an authorized Specialized dealer in the same country where the bicycle was purchased, along with proof of purchase. Only authorized Specialized dealers are authorized to perform warranty service. If Specialized determines that the bicycle, frame, or any part of it is covered by this warranty, they will be repaired or replaced with the most viable option or one similar to Specialized's sole option.
The original owner will pay all labor charges related to the repair or replacement of all parts. Under no circumstances does the warranty include the cost of shipping to and/or from a Specialized dealer.
This warranty is non-transferable and does not apply to:
Normal wear and tear
Damage or failure due to accident, collision, impact, misuse, abuse, or negligence
Improper assembly or installation
Alteration or improper installation of components, parts, or accessories that were not originally designed or compatible with the Specialized bicycle as sold
Failure to perform maintenance or service at appropriate intervals supported by records of such maintenance
Non-genuine Specialized products
Specialized products not purchased new from an authorized Specialized dealer (e.g., eBay, Mercado Libre, or any second-hand purchase)
If you have any questions or concerns about Specialized's warranty policy, please contact our team via WhatsApp at +57 310-237-5931 or through Rider Care.
How do I register my bike?
Any Specialized bike can be registered by its owner on our website. You can access the registration form directly or access the form at any time by clicking on "Bike Registration" at the bottom of the page.
To register your bike, you will need the serial number located under the bottom bracket of your bike. Registration provides us with a way to provide information to local law enforcement about recovered stolen bikes. It is also helpful in warranty and service-related situations.
ORDERS AND SHIPPING
How does home delivery work?
With our new home delivery option, you can purchase a product on Specialized.com and during checkout select 'Ship to Home' for the products to be delivered to your doorstep, where this option is available.
You will receive email notifications throughout the shipping process; the cost of shipping is calculated during the checkout process based on the shipping method, product, and destination.
If you purchase a bike, please note that it will arrive partially assembled; you can easily assemble it in a few steps and get it ready to ride. Tools are not included. Learn more in How to Assemble Your Bike.
Can I buy from abroad?
We only deliver orders to physical addresses within Argentina.
The destination address must be one where our logistics service can reach.
If you are abroad, contact the Specialized subsidiary in your country to find out how it works there.
Here is the complete list of Specialized Subsidiaries and International Distributors.
What are the shipping options for Specialized.com?
Purchases made on Specialized.com under the 'Pick up at Store' option do not have a shipping cost for the customer. The shipping cost for purchases made with the 'Ship to Home' service is calculated based on the destination and the products to be shipped.
The most accurate way to know the shipping cost is to add the items you want to your cart and proceed with the checkout process. You will see the total price, including shipping, before placing the order.
How can I track my order?
To find out where your order is, enter your Tracking Number on the Andreani website.
What is your tracking number? At the time of shipment, we will send you an email with this number and the shipping status. You can also see it on the screen when you finish the checkout process.
For any inquiries, you can contact our Online Agents via the web chat.
Can I change who picks up the order from the Store?
When you make a purchase on Specialized.com with the 'Pick up at Store' shipping method, the person who will pick up the order is registered. If, for any reason, you cannot go to the store and someone else needs to go, you should contact the store to notify the change and authorize the person who will go. In addition, they will need to provide proof of purchase (invoice and purchase confirmation email) and the buyer's ID (physical or an image).
When will my order be shipped?
We try to ship orders on the same day as the purchase, or the next business day (Monday to Friday).
Once the order is shipped, the delivery time will depend on Andreani and the selected shipping method. We estimate that you will receive your order within 3 to 8 business days from the confirmation of your purchase payment.
When Andreani receives your package and it enters their system, a tracking number will be generated and sent to you by email.
If you have more questions about delivery, you can contact our Online Agents or visit the Andreani website and inquire about your tracking number.
How do I cancel my order?
Orders can be canceled at any time before clicking the "Place Order" button. Once you have confirmed your order, our warehouse staff may prepare and load it onto the truck within minutes of receiving your payment. Therefore, if you have placed an order that needs to be canceled, please send us a message as soon as possible. We will do our best to stop the order. If your order has been shipped faster than the cancellation request, you can take advantage of our return policy within 15 days of receiving the order.
I'm looking for a product that is not online. What should I do?
Not all products are available for direct purchase with us. You can select the "Notify Me" button on the product page you want, and we will notify you as soon as it is available in our online store. You can also check with your local distributor for any service or parts needs, or contact our Customer Service Department on WhatsApp at +573102375931.
How do I know the size of my bike?
First, check your bike frame for stickers indicating its size (e.g., 17, 19, M, L, 56, 58, etc.). If there is no size sticker, follow these simple steps:
Measure the length of your bike's head tube. The head tube is the part of the frame where the front fork is inserted. It is the front or "tube" of the frame and is set at a slight angle to the vertical. You will need to measure this length in millimeters.
Once you have the length of your bike's head tube in millimeters, you can compare that length to the geometry chart for the specific year and model of the bike. A geometry chart lists all the important measurements of a bike frame in relation to each size it was made in. The geometry chart for the specific model and year (as well as other valuable information about your specific bike model) can be found in the archive section of the Specialized website. The archive section can be found by hovering over the red Specialized banner in the top left corner of any page on the website, then clicking on "Bikes," and then "Archive."
Once you have located your specific model and year in the online archive, click on the "Geometry" tab below the photo of your bike. This will display the geometry chart for your specific model and year according to all the sizes the bike came in.
Locate the row in the geometry chart labeled "head tube length" and scan along the row until you find the measurement that matches the measurement you took of your bike's head tube.
If you found a match, scan up to the top of that column, and you will see the corresponding size of your bike.
Note: A serial number does not indicate the size, model, or year of a bike. We cannot provide this information with just the serial number. If you do not know the model and year of your bike, you will need to manually search for it through the photos in the online archive.
Can I repair a damaged helmet?
Helmets generally cannot be repaired and should be replaced. If you have damaged your helmet in an accident, you can visit your local dealer or check our warranty page to see if there is any assisted replacement (discounted) program available.
EXCHANGES AND RETURNS
What is your exchange and return policy?
Specialized's return policy offers a 15-day satisfaction guarantee on all products purchased in our online store at www.specialized.com. The following are the procedures and details on how to make a return or exchange:
If you are not satisfied with any received item, you can return it for a refund of its cost within 15 days of receiving the purchase at your home or at the Store, depending on the chosen shipping method. To make any return, you must create a return request on this form before the 15-day deadline. Additionally, the item must be unused, in perfect condition, and in the original packaging. Once we receive your package, we will inspect the product to verify that it is in good condition, process your return, and request that Mercado Pago handle the refund of your money. See modes and times for money refund.
We will gladly process an exchange for any item that is returned in its original condition, with no signs of use, in perfect condition, and in the original packaging within 30 days of receiving the purchase at your home or at the Store, depending on the chosen shipping method. The exchange process starts once the exchange request is loaded on this form before the 30-day deadline. Items can only be exchanged for different sizes and/or colors of the same item. Price differences cannot be accommodated. Exchanges will be processed within five business days after receiving the original item.
Before requesting an exchange, please check our website to make sure we have the items in stock for which you would like the exchange to be processed.
How to do it
Contact our Online Agents and explain the process you want to carry out. They will ask for your information and order information and guide you through the next steps.
If your purchase was made through 'Ship to Home', they will send you a label for shipping; you should go to an Andreani branch to drop off the package (properly wrapped and protected) to send us the product. Specialized covers the shipping cost for your first exchange or return; if you want to exchange or return the product again (always within 15 days), you will be responsible for the logistics costs.
If your purchase was made through 'Pick up at Store', you must go to an Authorized Specialized Store to proceed with the request.
Please note that, although we will prioritize the request and review the returned products as soon as possible, the return process may take several days due to shipping,
operational, and review times.
How do I track my warranty claim?
All warranties are processed through authorized dealer accounts. Dealer accounts are considered confidential, so only the dealer can look up and inquire about warranties in process on your account.
Your dealer will need to contact a Specialized Warranty Representative and inquire about the specific item to see the status of your warranty claim.