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What are your terms and conditions?

Good question. Find our Terms and Conditions here.

GENERAL

Where are your international offices located?

Specialized USA is a separate entity from Specialized in other countries around the world. As such, there are different policies, procedures, and laws that Specialized complies with in different countries. To address this concern with the right people, you should contact Specialized in your country of residence. By clicking the following link, you can get the necessary contact information for all the different Specialized entities worldwide: Subsidiaries and International Distributors.

Can Specialized sponsor me, my team, or my event?

Since sponsorship and donations can affect our distributors and businesses in your area, these requests must now be made directly through them. If your local distributor agrees with your cause and believes you would be a good ambassador for our products, they can help you obtain sponsorship support available through their sales and accounts representatives.

Being a sponsored athlete is a privilege and a responsibility. It's not for everyone, and unfortunately, sponsorship cannot be offered to everyone who requests this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local distributor and Specialized with class and dignity. You should only contact your local distributor regarding sponsorship opportunities if you genuinely want to promote and be an ambassador for your local distributor and Specialized.

How do I contact a Specialized Representative?

The best way to find and communicate with a distributor in your area is to make sure you are logged into your region on our website and then use the "Find a Dealer" link at the top of the page. There, you will find the contact information for a Specialized representative.

Where can I test ride a Specialized bike?

The best way to get to know us is by getting on one of our bikes, without a doubt. Check with your nearest dealer about the availability of test bikes.

ACCOUNT

How do I update my account information?

You can change your account information by selecting "Log in/Register." Enter your email address and password to access your account information. You can update your email address, name, password, billing/shipping information, and your preferred experience.

BIKE REGISTRATION

What is your warranty policy?

Specialized bicycles are sold exclusively through our network of dealers and our online store. Specialized Bicycle Components, Inc. offers each original retail buyer of a new Specialized bicycle or frame a limited warranty against defects in materials and workmanship as follows:

LIFETIME

  • Frames and Forks

5 YEARS

  • Suspension attachment points and related equipment (pivot points, bushings, chainstays, seatstays, shock links, fasteners) on bikes sold after 2008

1 YEAR

  • Suspension attachment points and related equipment (pivot points, bushings, chainstays, seatstays, shock links, fasteners) on bikes sold before 2009

  • Paint/Finish

  • Components attached to the bicycle/frame (saddle, wheels, drivetrain, brakes, seatpost, crankset, handlebar, stem, baskets, racks, etc.)

    Some brand and co-branded equipment may have additional warranty coverage offered by the specific manufacturer.

    This limited warranty is conditioned on the bicycle being operated under normal conditions of use and properly maintained. Please note that this is only valid for the original owner.

    This warranty does not cover regular maintenance, such as bike tuning, wheel truing, cable replacement, wear and tear, or damage due to an accident, abuse, or negligence.

    To benefit from this warranty, the bicycle or frame must be presented to an authorized Specialized dealer in the same country where the bicycle was purchased, along with proof of purchase. Only authorized Specialized dealers are authorized to perform warranty service. If Specialized determines that the bicycle, frame, or any part of it is covered by this warranty, they will be repaired or replaced with the most viable option or one similar to Specialized's sole option.

    The original owner will pay all labor charges related to the repair or replacement of all parts. Under no circumstances does the warranty include the cost of shipping to and/or from a Specialized dealer.

This warranty is non-transferable and does not apply to:

  • Normal wear and tear

  • Corrosion

  • Damage or failure due to accident, collision, impact, misuse, abuse, or negligence

  • Improper assembly or installation

  • Alteration or improper installation of components, parts, or accessories that were not originally designed or compatible with the Specialized bicycle as sold

  • Failure to perform maintenance or service at appropriate intervals supported by records of such maintenance

  • Non-genuine Specialized products

  • Specialized products not purchased new from an authorized Specialized dealer (e.g., eBay, Mercado Libre, or any second-hand purchase)

  • If you have any questions or concerns about Specialized's warranty policy, please contact our team via WhatsApp at +57 310-237-5931 or through Rider Care.

How do I register my bike?

Any Specialized bike can be registered by its owner on our website. You can access the registration form directly or access the form at any time by clicking on "Bike Registration" at the bottom of the page.

To register your bike, you will need the serial number located under the bottom bracket of your bike. Registration provides us with a way to provide information to local law enforcement about recovered stolen bikes. It is also helpful in warranty and service-related situations.

ORDERS AND SHIPPING

How does home delivery work?

With our new home delivery option, you can purchase a product on Specialized.com and during checkout select 'Ship to Home' for the products to be delivered to your doorstep, where this option is available.

You will receive email notifications throughout the shipping process; the cost of shipping is calculated during the checkout process based on the shipping method, product, and destination.

If you purchase a bike, please note that it will arrive partially assembled; you can easily assemble it in a few steps and get it ready to ride. Tools are not included. Learn more in How to Assemble Your Bike.

Can I buy from abroad?

We only deliver orders to physical addresses within Argentina.

The destination address must be one where our logistics service can reach.

If you are abroad, contact the Specialized subsidiary in your country to find out how it works there.

Here is the complete list of Specialized Subsidiaries and International Distributors.

What are the shipping options for Specialized.com?

Purchases made on Specialized.com under the 'Pick up at Store' option do not have a shipping cost for the customer. The shipping cost for purchases made with the 'Ship to Home' service is calculated based on the destination and the products to be shipped.

The most accurate way to know the shipping cost is to add the items you want to your cart and proceed with the checkout process. You will see the total price, including shipping, before placing the order.

How can I track my order?

To find out where your order is, enter your Tracking Number on the Andreani website.

What is your tracking number? At the time of shipment, we will send you an email with this number and the shipping status. You can also see it on the screen when you finish the checkout process.

For any inquiries, you can contact our Online Agents via the web chat.

Can I change who picks up the order from the Store?

When you make a purchase on Specialized.com with the 'Pick up at Store' shipping method, the person who will pick up the order is registered. If, for any reason, you cannot go to the store and someone else needs to go, you should contact the store to notify the change and authorize the person who will go. In addition, they will need to provide proof of purchase (invoice and purchase confirmation email) and the buyer's ID (physical or an image).

When will my order be shipped?

We try to ship orders on the same day as the purchase, or the next business day (Monday to Friday).

Once the order is shipped, the delivery time will depend on Andreani and the selected shipping method. We estimate that you will receive your order within 3 to 8 business days from the confirmation of your purchase payment.

When Andreani receives your package and it enters their system, a tracking number will be generated and sent to you by email.

If you have more questions about delivery, you can contact our Online Agents or visit the Andreani website and inquire about your tracking number.

How do I cancel my order?

Orders can be canceled at any time before clicking the "Place Order" button. Once you have confirmed your order, our warehouse staff may prepare and load it onto the truck within minutes of receiving your payment. Therefore, if you have placed an order that needs to be canceled, please send us a message as soon as possible. We will do our best to stop the order. If your order has been shipped faster than the cancellation request, you can take advantage of our return policy within 15 days of receiving the order.

PRODUCT INFORMATION

I'm looking for a product that is not online. What should I do?

Not all products are available for direct purchase with us. You can select the "Notify Me" button on the product page you want, and we will notify you as soon as it is available in our online store. You can also check with your local distributor for any service or parts needs, or contact our Customer Service Department on WhatsApp at +573102375931.

How do I know the size of my bike?

First, check your bike frame for stickers indicating its size (e.g., 17, 19, M, L, 56, 58, etc.). If there is no size sticker, follow these simple steps:

  1. Measure the length of your bike's head tube. The head tube is the part of the frame where the front fork is inserted. It is the front or "tube" of the frame and is set at a slight angle to the vertical. You will need to measure this length in millimeters.

  2. Once you have the length of your bike's head tube in millimeters, you can compare that length to the geometry chart for the specific year and model of the bike. A geometry chart lists all the important measurements of a bike frame in relation to each size it was made in. The geometry chart for the specific model and year (as well as other valuable information about your specific bike model) can be found in the archive section of the Specialized website. The archive section can be found by hovering over the red Specialized banner in the top left corner of any page on the website, then clicking on "Bikes," and then "Archive."

  3. Once you have located your specific model and year in the online archive, click on the "Geometry" tab below the photo of your bike. This will display the geometry chart for your specific model and year according to all the sizes the bike came in.

  4. Locate the row in the geometry chart labeled "head tube length" and scan along the row until you find the measurement that matches the measurement you took of your bike's head tube.

  5. If you found a match, scan up to the top of that column, and you will see the corresponding size of your bike.

Note: A serial number does not indicate the size, model, or year of a bike. We cannot provide this information with just the serial number. If you do not know the model and year of your bike, you will need to manually search for it through the photos in the online archive.

Can I repair a damaged helmet?

Helmets generally cannot be repaired and should be replaced. If you have damaged your helmet in an accident, you can visit your local dealer or check our warranty page to see if there is any assisted replacement (discounted) program available.

EXCHANGES AND RETURNS

What is your exchange and return policy?

Specialized's return policy offers a 15-day satisfaction guarantee on all products purchased in our online store at www.specialized.com. The following are the procedures and details on how to make a return or exchange:

Returns

If you are not satisfied with any received item, you can return it for a refund of its cost within 15 days of receiving the purchase at your home or at the Store, depending on the chosen shipping method. To make any return, you must create a return request on this form before the 15-day deadline. Additionally, the item must be unused, in perfect condition, and in the original packaging. Once we receive your package, we will inspect the product to verify that it is in good condition, process your return, and request that Mercado Pago handle the refund of your money. See modes and times for money refund.

Exchanges

We will gladly process an exchange for any item that is returned in its original condition, with no signs of use, in perfect condition, and in the original packaging within 30 days of receiving the purchase at your home or at the Store, depending on the chosen shipping method. The exchange process starts once the exchange request is loaded on this form before the 30-day deadline. Items can only be exchanged for different sizes and/or colors of the same item. Price differences cannot be accommodated. Exchanges will be processed within five business days after receiving the original item.

Before requesting an exchange, please check our website to make sure we have the items in stock for which you would like the exchange to be processed.

How to do it

Contact our Online Agents and explain the process you want to carry out. They will ask for your information and order information and guide you through the next steps.

If your purchase was made through 'Ship to Home', they will send you a label for shipping; you should go to an Andreani branch to drop off the package (properly wrapped and protected) to send us the product. Specialized covers the shipping cost for your first exchange or return; if you want to exchange or return the product again (always within 15 days), you will be responsible for the logistics costs.

If your purchase was made through 'Pick up at Store', you must go to an Authorized Specialized Store to proceed with the request.

Please note that, although we will prioritize the request and review the returned products as soon as possible, the return process may take several days due to shipping,

operational, and review times.

WARRANTIES

How do I track my warranty claim?

All warranties are processed through authorized dealer accounts. Dealer accounts are considered confidential, so only the dealer can look up and inquire about warranties in process on your account.

Your dealer will need to contact a Specialized Warranty Representative and inquire about the specific item to see the status of your warranty claim.

General

Where are your international offices?

Specialized is a global company serving riders across the world. As such, different policies, procedures, and laws may apply depending on your country of residence. If you are not automatically redirected to the appropriate website for your region, you can manually set your region and language at the top of our page. For contact information in your market, please click the following link:

International Subsidiaries and Distributors

Does Specialized offer a Military Discount?

Unfortunately, we do not offer a Military Discount at this time.

Can Specialized sponsor me, my team, or my event?

We are always stoked to get to know riders who are as passionate about Specialized as we are. Your local retailer is the best resource if you are interested in getting support. You can also regularly check our social media channels for any ambassador or sponsorship opportunities.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact your local retailer if you are serious about promoting and being an ambassador for the brand.

How do I contact a Specialized Representative?

Make sure you are logged into your region on our website and then use the “Find a Retailer” link located at the top of the page. There, you will find contact information for your nearest local retailer.

Our international headquarters is located at:

Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California 95037
U.S.A.
Office: (408) 779-6229
Rider Care: (877) 808-8154

For contact information in other markets, please click the following link:

International Subsidiaries and Distributors

Where can I test ride a Specialized Bike?

The best way to get to know us is to ride one of our bikes! You can do so at one of our Specialized Demo Centers or mobile test demos.

Click here for more information. You can also check with your local retailer.

Account

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your email address, name, password, billing/shipping information, and your preferred riding style.

Bike Registration

Why should I register my bike?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to

Roval Registration.

How do I register my bike?

Either click on Bike Registration” or “Roval Registration” at the bottom our website or access the

registration form directly. Follow the directions as prompted. You will need the serial number to register. For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”

Ordering & Shipping

How does Home Delivery work?

With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

All bikes purchased using Home Delivery are covered under

Specialized’s Global Warranty Policy. We gladly accept returns as described in our

return policy.

Can I order online from outside the US?

We only deliver orders to physical mailing addresses within the United States, excluding PO boxes. For shipping to APO or FPO addresses, please contact our Customer Service Department.

For information regarding other markets, visit your local retailer or contact one of our market representatives under

International Subsidiaries and Distributors

What are the shipping options for Specialized.com?

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

How can I track my order?

Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Customer Service Department at (877) 808-8154.

Can I change who picks up the order through the Store?

When buying at Specialized.com with Store Pickup Shipping Mode, we register who will pick up the order. If, for any reason, you cannot show up at the Store and someone else has to go, you must contact the Store to notify the change and authorize the person to go. In addition, it must be presented with proof of purchase (Invoice and purchase confirmation email) and ID of the buyer (Physical or an image).

When will you ship my order?

We do our best to ship all orders received by 2:00 PM Mountain Time Monday through Friday on that same business day. Otherwise, most items will ship the following business day.

What credit cards do you accept?

We generally accept all major credits cards issued in the United States, with a U.S. billing and shipping address. We also accept other forms of electronic payment, such as PayPal or Apple Pay. You will see our full list of available payment options during the checkout process.

How do I cancel an order?

Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (877) 808-8154. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.

Do you offer financing?

Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.

Product Information

I'm looking for a product that's not online. What do I do?

Not all products are available for purchase directly from us. This is especially true for service parts. You should check with your local retailer for any service needs or need for parts. You can also contact our Customer Service Department at (877) 808-8154 or

WhatsApp +573102375931.

How do I determine the size of my bike?

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

Can I repair a crashed helmet?

Helmets are generally not repairable and need to be replaced. If you damaged your helmet in a crash, you can visit your local retailer or check out our warranty page to see whether there is any (discounted) assisted replacement purchase program available.

Returns And Exchanges

What is your return and exchange policy?

We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

Equipment Purchases (Apparel, Components, Gear)

Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at

www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to

Roval Registration

This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or

[email protected].

Pick Up In-Store and Home Delivery Purchases (Bikes)

If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or

WhatsApp +573102375931. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

Other Terms & Conditions for Returns or Exchanges

We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104

Can I exchange an item for a different one?

We can only process direct exchanges for a different color or size of the same type item, subject to availability and provided the desired item is the same price as the returned item. For all other requests, we will issue a refund based on the terms above and the desired item can be purchased separately in a new transaction.

Can I return or exchange an item to Specialized that I purchased from a Specialized retailer?

To return an item purchased from a Specialized retailer, please contact the retailer directly. The Online Store is unable to process returns of merchandise purchased through your local retailer.

Warranty