Safety Notices

Safety Notices

9 de enero de 2019: Anuncio de retiro del collar del tubo de dirección de Roubaix, Ruby, Diverge y Sirrus

Estimado ciclista Specialized,

Su seguridad es nuestra máxima prioridad. Cada vez que sucede algo que puede comprometer su seguridad, tomamos medidas inmediatas.Según los informes de campo, el collar del tubo de dirección en determinadas bicicletas Roubaix, Ruby, Diverge y Sirrus puede ser susceptible a agrietamiento por corrosión por tensión. Cuando eso sucede, puede resultar en una pérdida repentina del control de la dirección mientras rueda. Haga clic aquí para ver una lista de modelos afectados por año modelo. Anunciamos el retiro de los collares del tubo de dirección en estas bicicletas de manera voluntaria y los estamos reemplazando con un collar nuevo y mejorado que, junto con un ajuste del torque, mejorará significativamente la resistencia del collar al agrietamiento por corrosión bajo tensión. Hemos informado el asunto a la Comisión de Seguridad de Productos del Consumidor (CPSC, por sus siglas en inglés) de los EE. UU. Y estamos trabajando en estrecha colaboración con ellos en un comunicado de prensa que anunciará el retiro del mercado en breve.

Deje de usar su bicicleta de inmediato y visite a su distribuidor local Specialized autorizado para mayor información.

Una disculpa por este inconveniente y agradecemos su paciencia.

Gracias por rodar con Specialized.

Jon goulet

Director de Calidad Global y Rider care

Octubre 26, 2018

Estimado Ciclista, La seguridad y confiabilidad de nuestros productos es una prioridad para nosotros. Hemos identificado un problema potencial con las horquillas de suspensión RXF36 Air y RXF34 Air de marca Öhlins que se venden como equipamiento de posventa y como equipamiento de fabrica en algunas bicicletas de montaña Specialized Enduro, Stumpjumper, Fuse y Levo. Los productos se vendieron entre enero de 2016 y septiembre de 2018. Hemos recibido algunos informes de que el cartucho de aire salía bruscamente del tubo del montante de la horquilla, lo que puede ser riesgoso para el ciclista. Iniciamos un retiro voluntario con la Comisión de Seguridad de Productos del Consumidor ("CPSC") y estamos trabajando estrechamente con ellos en un comunicado de prensa que anunciará su retiro del mercado en breve. Asesoramos a nuetros clientes de todo el mundo que han comprado bicicletas de montaña Enduro, Stumpjumper, Fuse y Levo de marca Specialized con horquillas RXF36 Air y RXF34 Air de Öhlins a que dejen de rodarlas inmediatamente y las lleven a su distribuidor Specialized. Nos disculpamos por los inconvenientes que esto causará a nuestros clientes, pero para nosotros es sumamente importante hacer todo lo posible para garantizar que nuestras bicicletas sean tan seguras y confiables. Contacte a [email protected] Si tiene alguna pregunta. Jon Goulet Director, Global Quality and Rider Care

September 17, 2018: Ohlins RXF

Dear Specialized Rider,

At Specialized, your safety is our primary concern. So, whenever this is compromised, we take immediate action.

Based upon reports from the field, we've concluded that the Öhlins RXF 36 29/27.5+ and 27.5” Air Forks that are spec’d as original equipment on the 2017 Stumpjumper, Enduro, and Fuse, the 2018 Stumpjumper, Enduro, Turbo Levo, and Fuse, and the Öhlins RXF 34 Air fork sold separately in the aftermarket, may contain a defect in the top cap which potentially affects safety. Specifically, the right-side top cap on some forks may not be adequately torqued, which in some cases, may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our retailers to stop selling, affected forks and bicycles.

We are working, urgently, in partnership with Öhlins on a remedy to this issue. Once we have obtained the necessary government approvals on our solution, we will issue a recall to fix the forks and get you back riding. As we progress with our recall strategy and approvals, we will provide weekly updates on this page.

Please note that other Öhlins Forks, such as the RXF 36 Coil forks, are unaffected by this notice.

We wish to apologize for this inconvenience and thank you for your patience.

Thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Update 2/15/2018: Allez

Update: 2/15

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Stout

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected.

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed.

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.

For questions, please contact Specialized Rider Care at (877) 808-8154

Thanks for your understanding, and we sincerely apologize for the trouble.

Jon Goulet

Director, Global Quality and Rider Care

UPDATE: 1/24/2018

In December we issued a notice asking you to stop riding your affected Allez, and that we'd replace your fork with a new one painted to match. At this time, we are happy to update that production of replacement forks is going according to plan and without delay. Pending regulatory approval, we expect being able to replace forks beginning in early February.

Please be aware that while our team is working hard with our suppliers to meet global demand, initial quantities will be limited. We will be allocating forks on a first-come, first-served basis. Priority will be given to riders who have signed up in advance at their retailer. If you have not done so already, we invite you to contact your retailer and provide your bike details and contact information so that we can prioritize your replacement.

When you sign up for a new fork, we will offer you a credit of $75 to use on Specialized merchandise at your local retailer. Please note this pre-order is NOT necessary to be eligible for a new fork or the $75 gift from Specialized, but it will help us get you a fork as quickly as possible.

Our next communication on this topic will be in early February. At that time we should be able to provide specific details to you and your retailer to get you a new fork. In the meantime, if you have any questions, please contact your retailer or Specialized Rider Care.

Thanks again for your patience, and thanks for riding Specialized.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  [email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

Flux & Stix Light Recall  (March, 2016)

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering