Notificaciones de Seguridad

Notificaciones de Seguridad

Recordatorio de Seguridad Sirrus 2019 / 2020 & Sirrus X

Estimado Rider Specialized,

La semana pasada te solicitamos que dejaras de utilizar tu bicicleta debido a que descubrimos que algunas bielas en ciertos modelos, Sirrus y Sirrus X de los años 2019 y 2020, pueden no haberse instalado correctamente, lo que podría afectar la seguridad de tu bicicleta.

Estamos llevando a cabo un retiro voluntario de estas bicicletas para poder reinstalar las bielas correctamente y asegurarnos de que sean seguras. El servicio lo realizará un Retailer de Specialized autorizado sin costo alguno para ti. En la mayoría de los casos, no se requieren piezas adicionales, y es una solución rápida y simple.

A continuación, hay algunas instrucciones que pueden ayudarte a determinar si tu bicicleta se ve afectada por esta situación. Si no estás seguro, llévala a tu distribuidor Specialized para brindarte ayuda.

Es un privilegio compartir nuestra pasión por las bicicletas contigo, y lamentamos sinceramente haberte fallado. No ruedes en tu bicicleta hasta que hayas realizado el servicio de seguridad. Puedes comunicarte con tu distribuidor Specialized para agendar una cita de servicio.

Muchas gracias por rodar Specialized.

Jon Goulet, Director de Calidad

 

Modelos de Bicicletas Afectados

2019

2020

Sirrus Sport (incl. versiones EQ y Step-Through)

Sirrus 3.0

Sirrus X Comp Carbon

Sirrus 4.0

 

Sirrus X 3.0

 

Sirrus X 4.0

 

Sirrus X 5.0

 

Cómo saber si las bielas de tu Sirrus están afectadas:

El nombre de la familia de la bicicleta (es decir, "Sirrus" o "Sirrus X") se puede identificar sobre el tubo horizontal de la bicicleta cerca del manillar (ver Fig. 1). Debe estar a la vista cuando te sientas sobre el sillín.

El nombre del modelo (es decir, "3.0" o "Sport") está escrito en el tirante del tubo del sillín (consulta la Fig. 2). Mira de lado tu bicicleta desde donde están los cambios (lado derecho cuando está sentado en la bicicleta) y localiza el nombre del modelo en el tubo que va desde la rueda trasera hacia el sillín.

Las Figuras 3 y 4 son imágenes de una biela con ranura de dos piezas, que es el tipo de biela afectada. Puedes ver los tornillos de fijación en cada lado, que sujetan el lado izquierdo de la biela al eje del pedalier. Si tienes una de las bicicletas modelo afectadas y tu biela es como la mostrada, deja de montar hasta nuevo aviso.

Las Figuras 5 y 6 son imágenes de bielas de las bicicletas Sirrus que NO están afectadas y con las que puedes seguir montando.
Si aún no estás seguro de si tu bicicleta está afectada, deja de montar en ella y visita al Distribuidor Autorizado Specialized más cercano o comunícate con el servicio de Atención al Cliente Specialized (Specialized Rider Care).

9 DE ENERO DE 2019: RECALL DE ARANDELA DE DIRECCIÓN DE ROUBAIX, RUBY, DIVERGE, Y SIRRUS

Estimado ciclista Specialized,

En Specialized, tu seguridad es nuestra principal preocupación. Por lo que, siempre que se vea comprometida, tomamos medidas inmediatas.

Basado en pruebas de campo, la abrazadera del tubo de dirección de bicicletas Roubaix, Ruby, Diverge, y Sirrus puede ser susceptible de sufrir agrietamientos provocados por corrosión, los cuales podrían provocar la perdida repentina del control de la dirección. A continuación, puede ver la lista de modelos afectados por gama de año:

Haz clic aquí para ver una lista de los modelos afectados.

Estamos solicitando una sustitución voluntaria de la abrazadera del tubo de la dirección de estas bicicletas y reemplazando estas por una abrazadera mejorada, que con un ajuste del apriete, mejorará significativamente la resistencia a la rotura por corrosión. Hemos reportado el caso a la Comisión de Seguridad de Productos para el Consumidor de los Estados Unidos (“CPSC”) y estamos trabajando con ellos para notificar la retirada del producto en breve.

Por favor, deje de utilizar su bicicleta inmediatamente y diríjase a su Distribuidor Autorizado Specialized para que proceda a la instalación de una nueva abrazadera del tubo de dirección sin coste.

Pedimos disculpas por las molestias y agradecemos su paciencia.

Gracias por montar con Specialized.

Jon Goulet Director, Global Quality and Rider Care

26 DE OCTUBRE DE 2018: ÖHLINS RXF ACTUALIZACIÓN

Estimado Ciclista Specialized:

Specialized y Öhlins está solicitando una revisión voluntaria de horquillas Öhlins RXF36y RXF34Air vendidas sueltas o como equipamiento original de algunos modelos de bicicleta Specialized Enduro, Stumpjumper FSR, Fuse, and Levo 2017 y 2018.

Hemos recibido algunos informes de que el cartucho de aire salía bruscamente de la barra de la horquilla, lo que plantea riesgos de lesiones y caídas para el ciclista. Iniciamos un informe voluntario con la Comisión de Seguridad de Productos del Consumidor ("CPSC") y estamos trabajando estrechamente con ellos en un comunicado de prensa que anunciará el retiro del mercado en breve.

Recomendamos a clientes de todo el mundo que han comprado bicicletas de montaña Enduro, Stumpjumper, Fuse y Levo de marca Specialized con horquillas de suspensión RXF36 Air y RXF34 Air de Öhlins para que dejen de conducir inmediatamente y las traigan a su distribuidor Specialized para que las reparen.

Nos disculpamos por los inconvenientes que esto causará a nuestros clientes, pero para nosotros es sumamente importante hacer todo lo posible para garantizar que nuestras bicicletas sean seguras y fiables.

Si tienes alguna pregunta, por favor, contacta con su Distribuidor Autorizado Specialized o con el Servicio de Atención al Cliente Specialized en 902100554 o [email protected]

Jon Goulet Director, Global Quality y Rider Care

OCTOBER 8, 2018: ÖHLINS RXF UPDATE

  Dear Specialized Rider,

We don't have any updates on the impending Öhlins RXF Air Forks at this time, but we assure you that our teams are continuing to work with government agencies to make progress on an approval. 

Thanks again for your patience. We want to get you back on your bike as quickly as we can, and we'll notify you as soon as we have more information.

Jon Goulet

Director, Global Quality and Rider Care

September 25, 2018

Dear Specialized Rider,

We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018.

We’re happy to update that Öhlins has been making progress with this investigation and has submitted a technical report to the appropriate government agencies for review. There are many factors affecting the timeline to full approval, so we can't project a date. Our Quality, Legal, and Rider Care teams, however, are directly engaged with both Öhlins and the regulatory agencies to help expedite the process.

We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. As we work with Öhlins towards a safe and compliant permanent fix, we're committed to using all of our resources to keep you riding. We have a limited quantity of loaner forks that we can provide to your retailer for temporary use. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you.

We will continue to provide weekly progress updates on this page, so please check back with us here next week.

Thanks again for your patience and thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

September 17, 2018: Ohlins RXF

Estimado Rider Specialized,

En Specialized, su seguridad es nuestra principal preocupación. Por lo tanto, siempre que usted se vea posiblemente afectado, tomamos medidas inmediatas.

En base a los informes en campo, hemos llegado a la conclusión de que las horquillas de aire Öhlins RXF 36 29 / 27.5 + y 27.5 "que se especifican como equipamiento original en los modelos 2017 Stumpjumper, Enduro, Fuse y modelos 2018 Stumpjumper, Enduro, Turbo Levo y Fuse, ademas al igual que las horquillas Öhlins RXF 34 Air vendidas por separado en el mercado, pueden contener un defecto en la tapa superior que puede afectar la seguridad. Específicamente, la tapa superior del lado derecho de algunas horquillas puede no estar adecuadamente apretada, lo que en algunos casos puede ocasionar que la tapa superior se libere durante la conducción. Cuando esto sucede, es posible que el cartucho de aire salga bruscamente del tubo de soporte, lo que puede ocasionar lesiones al conductor. Por lo tanto, decidimos pedirles a los riders que dejen de rodarlas y que nuestros retailers dejen de vender las bicicletas y horquillas afectadas.

Estamos trabajando, de manera urgente, en asociación con Öhlins en un remedio a este problema. Una vez que hayamos obtenido las aprobaciones gubernamentales necesarias para nuestra solución, realizaremos un retiro para reparar las horquillas y volver a rodarlas. A medida que avancemos con nuestra estrategia y aprobaciones de retiro, brindaremos actualizaciones semanales en esta página.

Tenga en cuenta que otras horquillas Öhlins, como las horquillas RXF 36 Coil, no se ven afectadas por este aviso.

Queremos disculparnos por este inconveniente y gracias por su paciencia.

Gracias por rodar con Specialized.

Jon Goulet

Director de Calidad Global y Rider Care

Update 2/15/2018: Allez

Update: 2/15

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Stout

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected.

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed.

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.

For questions, please contact Specialized Rider Care at (877) 808-8154

Thanks for your understanding, and we sincerely apologize for the trouble.

Jon Goulet

Director, Global Quality and Rider Care

UPDATE: 1/24/2018

In December we issued a notice asking you to stop riding your affected Allez, and that we'd replace your fork with a new one painted to match. At this time, we are happy to update that production of replacement forks is going according to plan and without delay. Pending regulatory approval, we expect being able to replace forks beginning in early February.

Please be aware that while our team is working hard with our suppliers to meet global demand, initial quantities will be limited. We will be allocating forks on a first-come, first-served basis. Priority will be given to riders who have signed up in advance at their retailer. If you have not done so already, we invite you to contact your retailer and provide your bike details and contact information so that we can prioritize your replacement.

When you sign up for a new fork, we will offer you a credit of $75 to use on Specialized merchandise at your local retailer. Please note this pre-order is NOT necessary to be eligible for a new fork or the $75 gift from Specialized, but it will help us get you a fork as quickly as possible.

Our next communication on this topic will be in early February. At that time we should be able to provide specific details to you and your retailer to get you a new fork. In the meantime, if you have any questions, please contact your retailer or Specialized Rider Care.

Thanks again for your patience, and thanks for riding Specialized.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

VENGE ViAS

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  [email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

Flux & Stix Light Recall  (March, 2016)

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering