Estimado ciclista, 

En Specialized, es nuestra prioridad asegurarnos de que puedas usar nuestros productos de una manera segura y con confianza.  

Hemos identificado un número muy reducido de bielas Stout con platos de montaje directo (vendidos solo con nuestros modelos MY18 Fuse Comp y Fatboy SE) que pueden haber sido fabricados con una dimensión fuera de tolerancia. En casos extremos, y muy raros, esta variación de producción podría provocar que la biela del lado del plato se desenganche del conjunto de la biela, lo que podría ocasionar lesiones. Solo las bielas fabricadas en 2017 se ven potencialmente afectadas.

Mediante este comunicado, estamos anunciando un retiro voluntario de las bielas afectadas, que tienen un código de serie que comienza con "17" grabado en el interior de cualquiera de las bielas. Nos hemos asociado con el fabricante para mejorar el proceso de fabricación, así como para proporcionarle un reemplazo similar de su biela. Contacta a tu distribuidor Specialized autorizado para informarte a detalle del reemplazo de biela. En cualquier caso, debe dejar de usar su bicicleta afectada hasta que se haya instalado la biela de repuesto.

Si tiene alguna pregunta, comuníquese con su Distribuidor Specialized autorizado o con Rider Care al
01 449 917 44 77 ext 121 o en [email protected]

Agradecemos su compresión y disculpe las molestias ocasionadas.

 

 

Rider Care México

 

Model Year 2018 Allez, Allez Elite, Allez Sport Forks

UPDATE: 2/15/2018

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet, Director of Global Quality and Rider Care

VENGE ViAS

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  [email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

2016

Flux & Stix Light Recall  (March, 2016)