Model Year 2018 Allez, Allez Elite, Allez Sport Forks
Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.
We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.
As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.
Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.
On behalf of the Global Rider Care team, thank you for riding Specialized.
Jon Goulet, Director of Global Quality and Rider Care
Dear Specialized Rider:
At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.
After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.
By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.
We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.
We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.
For questions, please contact Specialized Rider Care at (877) 808-8154.
On our part, we wish to apologize for this inconvenience.
Mark Schroeder, Director of Engineering
MODÈLES AFFECTÉS :
Tous les modèles de cadres Venge ViAS avec freins à patins. Ceci inclut les cadres de niveau Pro et S-Works vendus en tant que vélos complets et/ou modules ainsi que tous les cadres de garantie. Specialized a reçu des informations isolées provenant du marché, rapportant un possible manque de maintien de la roue arrière, pouvant causer des dommages au niveau du triangle arrière. Ceci est susceptible de causer des risques de blessures en cas de perte de contrôle du vélo.
Veuillez arrêter d’utiliser votre vélo et présentez-le à votre revendeur Specialized pour l’installation gratuite d’une patte de dérailleur nouvelle version. Cette nouvelle patte de dérailleur améliorera le maintien de la roue arrière et évitera à celle-ci de se décrocher du cadre. Votre revendeur inspectera également le triangle arrière de votre cadre pour déceler tout dommage.
Nous vous prions de nous excuser pour la gêne occasionnée.
Pour toute question, veuillez s’il vous plaît contacter votre revendeur agréé Specialized.