Return Policy

Our mission is simple—to be the brand of choice for discerning riders. With that in mind, we offer free return shipping within 30 days of the purchase of any new or unused item. Whether you’ve changed your mind, or simply ordered the wrong size, just follow our simple returns process below and you can send your parcel back to us for free.

For Orders Delivered at One of Our Retailers (Pick Up In-Store)

Equipment & Apparel



Bring back the new/unused items you want to return in their original, un-damaged packaging at the retailer you picked them from, with your receipt of your original order. They will take care of shipping it back to us and the refund will be applied if the condition is new/unused in the original packaging. If the equipment does not match this condition, it will be sent back to you at your expense.

Bikes



If you purchased a bike online through our Pickup In-Store option, you have 30 days from the date of your original order to claim a full refund. To initiate a refund or an exchange for a different size or color, if available, please contact the retailer that built or delivered your bike. The retailer will then work with us to exchange your bike for another Specialized bicycle. The retailer who assembled the bike is not liable for the choice of the model, its color, the size of the frame, or the choice of its components. His/her only responsibility is to assemble the purchased bike without additional fees.

In all events, the returned bike needs to be in a new/unused condition and must include all components and accessories that came with the bike. Specialized, not the retailer, will issue a credit using the original form of payment, for the full purchase price, including applicable taxes.

Please note: items picked up at a Specialized Retailer, or ordered at a Specialized Retailer, can only be returned at your selected Specialized Retailer.

For Orders Delivered at an Address of Your Choice Other Than a Retailer (Ship to Home)

Equipment & Apparel



Specialized Canada guarantees your total satisfaction and offers a world-class returns policy. New, unused items can be returned within 30 days of delivery for a refund.

Print your free return label or get your QR Code to have it print at CanadaPost here: https://bit.ly/3CPqCeh

Once received, the items will be verified, and a refund will be applied if the condition is new – unused in the original packaging. If the equipment does not match this condition, it will be sent back to you at your expense.

Bikes



New, unused bicycle can be returned within 30 days of delivery for a full refund.

Contact our Rider Care Department at 1 (800) 465-8887 or [email protected] with your order number as email subject starting with “CA-” as subject of your email, to start the return process.

Once received, the bicycle will be verified, and a refund will be applied if the condition is new – unused in the original packaging. If the bicycle does not match this condition, it will be sent back to you at your expense.

Please note: items delivered using the Ship to Home option can only be returned to https://www.specialized.com, and not at Specialized Retailer.

Please note: items delivered using the Ship to Home option can only be returned to Specialized.com, and not at Specialized Retailer.

Other Terms & Conditions for Returns

Please expect any return to be processed within thirty (30) days after we receive the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued using the original form of payment. Depending on the original form of payment used, there may be a delay between us processing the refund and its posting to your account.

For warranty inquiries, please refer to the written warranty provided with the product which is also available on https://www.specialized.com/ca/en/warranty

Contact Information

Specialized Canada Inc.
20975 Daoust
Ste-Anne-De-Bellevue, Quebec
Canada
H9X 0A3
Tel: 800-465-8887
Fax: (514) 457-6052
Click Here to contact Specialized Canada