About Specialized

What are your terms and conditions?

Good question. Here's a link to our complete terms and conditions.

Where are your international offices?

Specialized Canada is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe: International Subsidiaries and Distributors

Can Specialized sponsor me, my team, or my event?

As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.

How do I contact a Specialized Representative?

The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:

Specialized Canada Inc.
20975 rue Daoust
Ste-Anne-de-Bellevue, QC H9X 0A3
Canada
Tel: 1-800-465-8887

Where can I test ride a Specialized Bike?

The best way to test ride a Specialized is at one of our test demos. Follow us on Facebook to see if and when our test crew will be in your part of the country.

Some dealers also offer demo bikes. Check with your local dealer to see if this is an available option.

Account

How do I update my account information?

You can change your account information by selecting Sign In / My Account in the top right corner of any page. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.

Bike and wheel Registration

Why should I register my bike and/or wheels?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to Roval Registration.

How do I register my bike and/or wheels?

Any Specialized-brand bicycle can be registered by its proper owner from our website. Same goes for our Roval wheels. The bike registration form can be found here. The Roval bike registration can be found here. You can also access the forms at any time by clicking "Bicycle Registration" or "Roval Registration" at the bottom of our website.

To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.

Ordering & Shipping

Can I order online to ship outside of Canada?

We only deliver orders to physical mailing addresses within Canada and to Canadian retailers. If you live in a different country, visit International Subsidiaries and Distributors

What are the shipping options for Specialized.com?

We offer you shipping your order at the address of your choice or at a retailer location of your choice by selecting the Click & Collect option.

How can I track my order?

Upon shipment of your order, you will receive an email with your tracking number. Please note it may take a couple of hours before the tracking number link displays information. If you placed an order under your registered user, you can look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Rider Care Department at 1 (800) 465-8887.

When will you ship my order?

We do our best to ship all orders received by 12:00 PM ET Monday through Friday on that same business day. Otherwise, most orders will ship the following business day.

What credit cards do you accept?

We accept all major credit cards issued in Canada, with a Canadian billing and shipping address. We also accept other forms of electronic payment, such as PayPal, Google Pay or Apple Pay. You will see our full list of available payment options during the checkout process.

How do I cancel an order?

Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be canceled, give us a call as soon as possible at 1(800) 465-8887. We will do what we can to accommodate your request. If your order cannot be canceled before its shipment, check out our return policy.

Product Information

I'm looking for a product that's not online. What do I do?

Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.

You can also contact our Customer Service Department at \(800\) 465-8887 or [email protected].

How do I determine the size of my current bike?

First, look over your frame to see if there are any stickers indicating its size \(for example: 17, 19, M, L, 56, 58, etc.\). If a sticker indicating the size does not exist, then follow these simple steps:

  1. Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
  2. Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year \(as well as other valuable information about your specific bicycle model\) can be found on the corresponding product detail page. If it’s a current year bike, you will find the product detail page by clicking on “Bikes” on the top menu and then searching by category and family. If it’s a previous year model you will find the product detail page in the archive section of the Specialized website. The archive section can be found on the footer of any page on our website. In the Resources column, you will see "Bike Archive."
  3. Once you've located your specific model and year in the online archive, click on the picture to see the Product Detail Page and scroll down until you see the “Geometry” chart. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
  4. Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
  5. One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.

Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.

Can I repair a crashed helmet?

Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.

Returns And Exchanges

Can I return an item to Specialized that I purchased from a Specialized retailer?

To return an item purchased from a Specialized dealer, please contact the dealer directly.

How do I return an item purchased on Specialized.com?

Please refer to our return policy for all the details.

Warranty

How do I check on my warranty claim?

For more information, see our Global Warranty Policy page