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    About Specialized

    Where are your international offices?

    Specialized Canada is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe:

    International Subsidiaries and Distributors

    Can Specialized sponsor me, my team, or my event?

    As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.

    Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.

    How do I contact a Specialized Representative?

    The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:

    Specialized Canada Inc.
    20975 rue Daoust
    Ste-Anne-de-Bellevue, QC H9X 0A3
    Canada
    Tel: 1-800-465-8887

    Where can I test ride a Specialized Bike?

    The best way to get to know us is to ride one of our bikes! You can do so at one of our Specialized Demo Centers or mobile test demos.

    Click here for more information. You can also check with your local retailer.

    Account

    How do I update my account information?

    You can change your account information by selecting Sign In / My Account in the top right corner of any page. Enter your email address and password to view your account information. You can update your name, password, billing/shipping information, and your preferred riding style.

    Bike and wheel Registration

    Why should I register my bike and/or wheels?

    Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

    In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to

    Roval Registration.

    How do I register my bike and/or wheels?

    Any Specialized-brand bicycle can be registered by its proper owner from our website. Same goes for our Roval wheels. The bike registration form can be found

    here. The Roval bike registration can be found

    here. You can also access the forms at any time by clicking "Bicycle Registration" or "Roval Registration" at the bottom of our website.

    To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.

    Ordering & Shipping

    How does Home Delivery work?

    With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.

    You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

    All bikes purchased using Home Delivery are covered under

    Specialized’s Global Warranty Policy. We gladly accept returns as described in our

    return policy.

    Can I order online from outside the US?

    We only deliver orders to physical mailing addresses within the United States, excluding PO boxes. For shipping to APO or FPO addresses, please contact our Customer Service Department.

    For information regarding other markets, visit your local retailer or contact one of our market representatives under

    International Subsidiaries and Distributors

    What are the shipping options for Specialized.com?

    We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

    How can I track my order?

    Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Customer Service Department at (877) 808-8154.

    When will you ship my order?

    We do our best to ship all orders received by 2:00 PM Mountain Time Monday through Friday on that same business day. Otherwise, most items will ship the following business day.

    What credit cards do you accept?

    We generally accept all major credits cards issued in the United States, with a U.S. billing and shipping address. We also accept other forms of electronic payment, such as PayPal or Apple Pay. You will see our full list of available payment options during the checkout process.

    How do I cancel an order?

    Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (877) 808-8154. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.

    Do you offer financing?

    Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.

    Ordering & Shipping

    Can I order online to ship outside of Canada?

    We only deliver orders to physical mailing addresses within Canada and to Canadian retailers. If you live in a different country, visit

    International Subsidiaries and Distributors

    What are the shipping options for Specialized.com?

    For any bike order, we offer you shipping your order at a retailer location of your choice by selecting the Click & Collect option. For any equipment order, we can ship it to any Canadian address or to any retailer location.

    For more information on Click & Collect orders, please visit our Click & Collect Frequently Asked Questions page.

    How can I track my order?

    Upon shipment of your order, you will receive an email with your tracking number. Please note it may take a couple of hours before the tracking number link displays information. If you placed an order under your registered user, you can look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Rider Care Department at 1 (800) 465-8887.

    When will you ship my order?

    We do our best to ship all orders within 2-3 business days following the order.

    What payment options do you accept?

    We accept all major credit cards issued in Canada, with a Canadian billing and shipping address. We also accept other forms of electronic payment, such as PayPal, Google Pay or Apple Pay. You will see our full list of available payment options during the checkout process.

    Do you offer any financing options?

    Yes! We have partnered with Klarna to offer you a convenient way to finance your purchases. We offer you to pay in 4 easy interest-free installments with Klarna. You can use Klarna for orders that are $3 000 or less. This option for financing will be available during the checkout process.
    For more information about Klarna please check out our

    Installments page

    Can I use more than one promo code while placing an order?

    You can only enter one promo code at a time, per transaction.

    How do I cancel an order?

    Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be canceled, give us a call as soon as possible at 1(800) 465-8887. We will do what we can to accommodate your request. If your order cannot be canceled before its shipment, check out our

    return policy.

    Product Information

    I'm looking for a product that's not online. What do I do?

    Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.

    You can also contact our Customer Service Department at \(800\) 465-8887 or

    contact us here.

    How do I determine the size of my current bike?

    First, look over your frame to see if there are any stickers indicating its size \(for example: 17, 19, M, L, 56, 58, etc.\). If a sticker indicating the size does not exist, then follow these simple steps:

    1. Measure the length of your bicycle's head tube. The head tube is the part of the frame that the front fork inserts into. It is the forward most part or "tube" of the frame and it is arranged in a slight angle off of vertical. You will need to measure this length in millimeters.
    2. Once you have the length of your bicycle's head tube in millimeters, you can then compare that length to the geometry chart for your corresponding year and model of bicycle. A geometry chart is a chart that lists all of the important measurements of your bicycle's frame in relation to each size the bicycle was made in. The geometry chart for your specific model and year \(as well as other valuable information about your specific bicycle model\) can be found on the corresponding product detail page. If it’s a current year bike, you will find the product detail page by clicking on “Bikes” on the top menu and then searching by category and family. If it’s a previous year model you will find the product detail page in the archive section of the Specialized website. The archive section can be found on the footer of any page on our website. In the Resources column, you will see "Bike Archive."
    3. Once you've located your specific model and year in the online archive, click on the picture to see the Product Detail Page and scroll down until you see the “Geometry” chart. This will show you the geometry chart for your specific model and year in accordance with all of the sizes the bicycle came in.
    4. Locate the row in the geometry chart labeled "head tube length" and scan across the row until you find the measurement that matches the measurement that you took from your bicycle's head tube.
    5. One you've found a match, scan to the top of that column and you'll see the corresponding size of your bicycle.

    Note: A serial number does not indicate the size, model, or year of a bicycle. We will not be able to tell you this information with only the serial number. If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.

    Can I repair a crashed helmet?

    Helmets are not repairable. We recommend that you replace the helmet if you hit your head at all. Even the slightest hit can compromise the integrity of the helmet. You simply need to take your crashed helmet into a local Specialized dealer, and they can help you process that as a loyalty replacement and give you 20% off the retail price of a new helmet. Please note that the loyalty replacement does not pertain to helmets that are older than three years old.

    Returns And Exchanges

    What is your return and exchange policy?

    We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

    Equipment Purchases (Apparel, Components, Gear)

    Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at

    www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to

    Roval Registration

    This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

    In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or

    [email protected].

    Pick Up In-Store Purchases (Bikes)

    If you purchased a bike through our Pick Up In-Store, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or

    [email protected]. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply. Please do not return it to your retailer.

    Other Terms & Conditions for Returns or Exchanges

    We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

    When sending merchandise back to Specialized, please use the following address:
    Specialized Online Store Returns
    1475 South 5070 West Ste. A
    Salt Lake City, Utah 84104

    Can I exchange an item for a different one?

    We can only process direct exchanges for a different color or size of the same type item, subject to availability and provided the desired item is the same price as the returned item. For all other requests, we will issue a refund based on the terms above and the desired item can be purchased separately in a new transaction.

    Can I return an item to Specialized that I purchased from a Specialized retailer?

    To return an item purchased from a Specialized dealer, please contact the dealer directly.

    How do I return an item purchased on Specialized.com?

    Please refer to our

    return policy for all the details.

    Warranty

    Price Policy

    What is your Price Policy?

    For any question regarding our price policy, or wish to get a price adjustment on a previous order, we encourage you to contact our Rider Care Team

    If a product bought on specialized.com has been reduced in price 30 days post-purchase, Specialized Canada is committed to give you the difference in price in the form of a credit for a future purchase. In order to get your credit, please contact our Rider Care Team.