If you ever have any questions or concerns about your Specialized bicycle or equipment, please contact your Specialized Retailer or call Specialized at 1300 499 330.

Model Year 2018 Allez, Allez Elite, Allez Sport Forks

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at 1300-499-330.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering

 

*UPDATE*

In our previous update, we notified you of a safety concern with the fork on our 2018 Allez Sport models. In the interest of your safety, we wanted to share that initial message as rapidly as possible. In the meantime, we’ve established a plan to execute replacement of your forks as quickly and seamlessly as possible, and we are writing now to share more details.

As mentioned in our first message, we do not yet have an exact date for delivery of replacement forks. This is still subject to approval and factory production timelines, and we will share those details as soon as they are available. However, at this time we do want to invite you to sign up for your replacement, which will allow us to provide forks as quickly and efficiently as possible. We would also like to extend to you a courtesy credit of $100 to use on Specialized merchandise at your authorized retailer.

Steps of the replacement process are as follows:

Contact your retailer (we will also be asking them to reach out to you).

Provide the details of your bike - size, color, serial number, as well as your contact information

Your retailer will issue you a credit worth $100 for Specialized merchandise. You will be able to use this credit immediately.

When your fork is ready, your retailer will contact you and will replace your fork at no cost to you.

Forks will be allocated on a first-come, first-served basis based on when you sign up, but please note that this pre-order is NOT necessary to receive a new fork. You will also be eligible for a $100 merchandise credit regardless of when you request your replacement fork. 

If you have any questions about this program, please contact your Specialized Retailer or Specialized Retail Care team.

 

Regards,

Jon Goulet

Director of Global Quality and Rider Care