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RETURNS AND EXCHANGES

What is your return and exchange policy?

We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

Equipment Purchases (Apparel, Components, Gear)

Specialized offers a one-time 15-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to Roval Registration

This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 15 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or [email protected].

Pick Up In-Store and Home Delivery Purchases (Bikes)

If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Customer Service Department at (877) 808-8154 or WhatsApp +573102375931. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

Other Terms & Conditions for Returns or Exchanges

We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104

Can I exchange an item for a different one?

We can only process direct exchanges for a different color or size of the same type item, subject to availability and provided the desired item is the same price as the returned item. For all other requests, we will issue a refund based on the terms above and the desired item can be purchased separately in a new transaction.

Can I return or exchange an item to Specialized that I purchased from a Specialized retailer?

To return an item purchased from a Specialized retailer, please contact the retailer directly. The Online Store is unable to process returns of merchandise purchased through your local retailer.