In the interest of consumer safety, Specialized posts the following product safety and recall notices.If you have any questions or concerns about your Specialized bicycle or equipment, please contact your local Specialized retailer or contact our Rider Care department:


Tel: 021 808 7333
Email: [email protected]

Model Year 2018 Allez, Allez Elite, Allez Sport Forks

UPDATE: 2/15/2018

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet, Director of Global Quality and Rider Care

UPDATE: 1/24/2018

In December we issued a notice asking you to stop riding your affected Allez, and that we'd replace your fork with a new one painted to match. At this time, we are happy to update that production of replacement forks is going according to plan and without delay. Pending regulatory approval, we expect being able to replace forks beginning in early February.

Please be aware that while our team is working hard with our suppliers to meet global demand, initial quantities will be limited. We will be allocating forks on a first-come, first-served basis. Priority will be given to riders who have signed up in advance at their retailer. If you have not done so already, we invite you to contact your retailer and provide your bike details and contact information so that we can prioritize your replacement.

When you sign up for a new fork, we will offer you a credit of $75 to use on Specialized merchandise at your local retailer. Please note this pre-order is NOT necessary to be eligible for a new fork or the $75 gift from Specialized, but it will help us get you a fork as quickly as possible.

Our next communication on this topic will be in early February. At that time we should be able to provide specific details to you and your retailer to get you a new fork. In the meantime, if you have any questions, please contact your retailer or Specialized Rider Care.

Thanks again for your patience, and thanks for riding Specialized.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

UPDATE: 1/3/2018

In our previous update, we notified you of a safety concern with the fork on our 2018 Allez, Allez Sport, and Allez Elite models. In the interest of your safety, we wanted to share that initial message as rapidly as possible. In the meantime, we’ve established a plan to execute replacement of your forks as quickly and seamlessly as possible, and we are writing now to share more details.

As mentioned in our first message, we do not yet have an exact date for delivery of replacement forks. This is still subject to approval and factory production timelines, and we will share those details as soon as they are available. However, at this time we do want to invite you to sign up for your replacement, which will allow us to provide forks as quickly and efficiently as possible. We would also like to extend to you a courtesy credit of $75 to use on Specialized merchandise at your authorized retailer.

Steps of the replacement process are as follows:

  • Contact your retailer (we will also be asking them to reach out to you).
  • Provide the details of your bike - size, color, serial number, as well as your contact information
  • Your retailer will issue you a credit worth $75 for Specialized merchandise. You will be able to use this credit immediately.
  • When your fork is ready, your retailer will contact you and will replace your fork at no cost to you.

Forks will be allocated on a first-come, first-served basis based on when you sign up, but please note that this pre-order is NOT necessary to receive a new fork. You will also be eligible for a $75 merchandise credit regardless of when you request your replacement fork.

If you have any questions about this program, please contact your Specialized Retailer or Specialized Rider Care.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

VENGE ViAS

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  [email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

2016

Flux & Stix Light Recall  (March, 2016)