Returns and Changes
What are your terms and conditions?
Good question. Here's a link to our complete terms and conditions.
Where are your international offices?
Specialized is a global company serving riders across the world. As such, different policies, procedures, and laws may apply depending on your country of residence. If you are not automatically redirected to the appropriate website for your region, you can manually set your region and language at the top of our page. For contact information in your market, please click the following link: International Subsidiaries and Distributors
Can Specialized sponsor me, my team, or my event?
We are always stoked to get to know riders who are as passionate about Specialized as we are. Your local retailer is the best resource if you are interested in getting support. You can also regularly check our social media channels for any ambassador or sponsorship opportunities.
Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact your local retailer if you are serious about promoting and being an ambassador for the brand.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT ONE?
It is not possible to make an exchange for a different one in cases of having selected a wrong size or color since its purchase. For this, we ask you to start the return process, to be able to return your money and buy the desired item in our web store. See the Product Returns section for the return procedure applicable to your item.
Where can I test ride a Specialized Bike?
The best way to get to know us is to ride one of our bikes! You can do so at one of our Specialized Demo Centers or mobile test demos. Click here for more information. You can also check with your local retailer.
WHAT IS THE TERM OR DURATION OF THE RETURN PROCESS?
The return or exchange process can take up to 15 business days to complete after the return is opened. That not only depends on Specialized, but also on their support in the return of their products, and the Parcel company.
WE KNOW THAT WAITING IS NOT PLEASANT, BUT WE THANK YOU FOR YOUR PATIENCE, SO WE GUARANTEE THAT YOUR PROCESS WILL BE COMPLETED SUCCESSFULLY.
HOW SHOULD I RETURN OR EXCHANGE AN ITEM I PURCHASED FROM A SPECIALIZED DEALER?
To return an item purchased from a Specialized dealer, please contact the dealer directly. The Online Store cannot process returns for products purchased through your local reseller.
OTHER TERMS AND CONDITIONS FOR RETURNS
We will do our best to process returns within five business days of receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. Once a return is approved, a credit will be issued to the original form of payment for the full purchase price, including applicable taxes. Depending on the original form of payment used, there may be a delay between processing the refund and being reflected in your account.
If you have any questions, please contact Rider Care by emailing [email protected] or click here to access our online support form.
Ordering & Shipping
How does Home Delivery work?
With our new home delivery option, you can purchase a bike on Specialized.com and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Specialized.com will be shipped to a participating local retailer of your choice, where the bike will be professionally built, then delivered to you, ready to ride.
You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.
WHAT ARE THE SHIPPING OPTIONS FOR SPECIALIZED.COM?
Here are the shipping rates:
• Paquete Express Estandar: $342.2 MXN
• Click & Collect: Free
The most accurate way to know the shipping you will be charged is to place the items that you want in your cart and proceed with the checkout process. You will be shown the total price including shipping before the order is placed.
How can I track my order?
You can look up your tracking number by logging in to your Specialized account on our website and then clicking the "order history" link in the drop down menu on the left. We've teamed up with PaqueteExpress to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will also send you an e-mail with your tracking number.
Visit https://www.paquetexpress.com.mx/, enter your tracking number, and you'll see the latest updates of your shipment.
What credit cards do you accept?
To make your shopping easier, we're happy to accept payment via Visa, Master Card, and American Express.
Please be sure to enter your payment information exactly as it appears on the credit card. Otherwise, there may be delays in processing your order. Your card will be billed at the time your order ships.
We do not accept any other form of payment, including gift cards.
How do I cancel an order?
Orders can be cancelled at any time prior to clicking on the "Submit Order" button. Once you have submitted your order, our warehouse staff sometimes will have an order packed and on the truck within 20 minutes of receiving your payment. If you have placed an order that needs to be cancelled, send us a message as soon as. We will do what we can to stop the order. If your order has shipped faster than the cancellation request, you are welcome to take advantage of our return policy within 30 days of receiving the order.
I'm looking for a product that's not online. What do I do?
Not all products are available for purchase directly from us. You should check with your local retailer for any service needs or need for parts. You can also contact our Customer Service Department en [email protected].
How do I determine the size of my bike?
The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.
Returns And Exchanges
What is your return and exchange policy?
Return Policy Specialized offers a 30-day satisfaction guarantee on all products purchased from our online webstore at www.specialized.com. The following are the procedures and details on how to do a return or exchange:
If you are not satisfied with any item(s) you have received, you may return it/them for a full refund within 30 days of receipt. Return shipping charges are the responsibility of the consumer.
We will gladly process an exchange for any item which is returned in original condition and which is in the original packaging within 30 days of receipt. Items can only be exchanged for other sizes and/or colors of the same item. Price differences cannot be accommodated. Exchanges will be processed within five business days of receipt of the original item. Shipping charges of the item(s) returned are the responsibility of the consumer. Specialized will cover shipping charges of replacement items. All exchanges will be shipped via Paquete Express 3-5 days.
Before requesting an exchange, please check our website to make sure that we have any items in stock for which you would like to have the exchange processed.
There is a return/exchange form which arrived included in the packaging of your shipment. Please read over that form, fill it out completely with as much detail as possible and include it in the packaging which is to be returned. If an item being returned is defective, please describe the defect and the location thereof on the form, as well.
When sending back your package, address it to:
Specialized México, Carretera estatal 42 Aguascalientes, Tanque de Los Jiménez km 3, 9, El Tanque de los Jiménez
Terms & Conditions
Loss or damage that occurs during return shipping is the responsibility of the consumer or their chosen shipping carrier. Credit will be issued on the account with which the item(s) was/were purchased. Credit will be for the purchase price of the item(s) and applicable tax, excluding shipping and handling. Returns and exchanges will be processed within five business days of receipt of the shipment. Your banking organization determines when any credit due will show on your account. In addition to Specialized’s 30-day satisfaction guarantee, all products are covered by their respective warranties. To process a warranty claim, please bring the item(s) and a proof of purchase into your local Specialized retailer or contact Specialized customer service: [email protected]. The retailer nearest you can be located at the following URL: https://www.specialized.com/store-finder. For your protection, we do not keep credit card numbers after an order is placed. We can credit your account, but cannot make additional charges. Therefore, if an item is requested to be exchanged for an item of lesser or greater value than the original item purchased, we will automatically process the original item(s) for a refund instead. If the return/exchange form is incompletely/improperly/illegibly filled out, the item(s) will also be automatically processed for a refund.
I WANT TO RETURN A PRODUCT I PURCHASED ONLINE, HOW DO I DO IT?
We realize that buying items that are size-specific over the internet is difficult. Because of that, we offer a 30-day satisfaction guarantee on products purchased from our webstore.
Upon receiving your order, if you find the need to exchange an item for the same item in a different size or color, we can help you. However, if you want to switch to a different item, then you'll need to return the item for a refund and order the new item separately.
We will send out the replacement item(s) on exchanges within five days of receiving the original item back.
Can I return or exchange an item to Specialized that I purchased from a Specialized retailer?
To return an item purchased from a Specialized retailer, please contact the retailer directly. The Online Store is unable to process returns of merchandise purchased through your local retailer.