GARANTIPOLITIK

GARANTIPOLITIK

Hos Specialized er vores grundprincip, at rytteren er bossen. Vores prioritet er at sikre dig de mest innovative produkter og stå bag kvaliteten på disse produkter. Derfor tilbyder vi en af cykelindustriens mest omfattende garantipolitikker. Den er simpel; • Vi står bag kvaliteten på alle vores stel – uden tidsbegrænsning. Det betyder, at vi tilbyder livstidsgaranti på alle stel til den oprindelige ejer på alle strukturelle fejl i materialet eller konstruktionen på ALLE Specialized stel og forgafler. Dette inkluderer også alle sadelstager og kædestager på fullsuspension mountainbikes. • På alle Roval hjulsæt tilbyder vi livstidsgaranti, på samme vilkår som vores stel. • Alle Specialized produkter (samt lakeringer og grafik på stel) er dækket af 2 års garanti. Turbo batterier dækkes af 2 års garanti eller 300 opladninger – hvad end kommer først. • Hvis du er anden ejer af en Specialized cykel eller Roval hjulsæt, så gælder der 2 års garanti fra en oprindelige købsdato.

FAQ VEDRØRENDE SPECIALIZEDS GARANTIPOLITIK:

Q: Hvordan føres en garantisag hos Specialized? A: Kontakt din autoriserede Specialized forhandler og de vil hjælpe dig gennem processen. Hvis produktet er købt gennem Specialized, så bedes du kontakte vores Rider Care direkte. Q: Hvilken dokumentation skal inkluderes for at garantisagen kan føres? A: Det er nødvendigt, at du stadig besidder produktet. Herudover skal den oprindelige købskvittering på produktet vedlægges. Q: Hvad er ikke dækket af Specializeds garanti? A: Udskiftning af sliddele og andre dele som naturligt slides, samt skader som er forsaget ved styrt, misvedligehold eller mangler på hensynsfuldhed. Hvis du har nogen spørgsmål i forhold til om dit produkt er dækket af vores garanti, bedes du kontakte din autoriserede Specialized forhandler. Q: Jeg har et problem med et produkt tredjepartsprodukt på en Specialized cykel, hvad skal jeg gøre? A: I forhold til tredjeparts komponenter (Shimano eller SRAM eksempelvis) skal garantisagen føres direkte med denne producent. Du bedes kontakte din lokale Specialized forhandler, hvis du oplever problemer med et tredjepartsprodukt.

KOMPLET GARANTIPOLITIK:

Du bedes vælge, hvilken region du bor i, hvorefter du kan downloade vores komplette garantipolitik.

ASSISTED REPLACEMENT


In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.

Eligible products*Coverage period
Frames and framesetsLifetime
BRAIN-equipped rear shocks**5 years
Roval-branded products***
Carbon components (handlebars, stems, seat posts, cranks, saddles)
Turbo electronic components (batteries, motors, displays, remotes, electronic cables)
Helmets & Shoes

*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.

**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.

Discount Structure

All discounts are based on suggested retail price. Pricing may vary depending on your location.

Assisted Replacement Pricing
Under 3 years35% off
> 3 and < 4 years 25% off
> 4 and < 5 years 20% off
> 5 years* 20% off

*Applies to frames and framesets only

Important Terms For The Assisted Replacement Policy

In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.

To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.

Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.

Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.

We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.

If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: [email protected]

Specialized Assisted Replacement FAQs

Who qualifies for Assisted Replacement?
Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented.

What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.

I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.

Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.

What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.