Right of Withdrawal:
We offer a period of 10 days from the delivery date for you to request a refund of your money (in purchases of equipment and clothing within the Click & Collect mode, the period of 10 days will be valid from the time you receive the confirmation of delivery in store; 30 days to purchase bicycles or frames through Click & Collect).
Even if it is just a product exchange due to choosing the wrong size, we ask that you follow the return process below, at no cost to you.
• The item or items to be returned must be as new, without marks or evidence of use.
• At the time of collection, in addition to the product, we will request all accessories, manuals and the original packaging of the product, as well as the box in which the products came.
•No change or return of socks is accepted.
We ask that you confirm the size, color and characteristics of the product are within your expectations before using it. If there is any change, damage, or modification caused since you received the product and that compromises its resale as new, we will evaluate the possibility of denying the return when the analysis is carried out in our Distribution Center, and the product will be returned to you. sent again and you will have to cover the shipping costs.