WARRANTY TERMS
This document sets out the terms of various warranties we offer for certain products (each of those warranties being a "Limited Warranty"). The limitations and exclusions applicable to each Limited Warranty, as set out in this document, apply only to the maximum extent permitted by applicable law. If any provision applicable to a Limited Warranty is found to be unenforceable, only that provision shall be severed and all others applicable to that Limited Warranty shall apply. Each Limited Warranty gives you specific legal rights, and you may also have other rights under applicable law. In addition to these Limited Warranties, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
BICYCLE LIMITED WARRANTY POLICY
Specialized bicycles are sold exclusively through our network of Authorized Specialized Retailers. Specialized Australia Pty Ltd. (“Specialized”) provides each original retail purchaser of a new Specialized bicycle or frameset a limited warranty against defect in materials and workmanship as follows:
LIFETIME
- Frames and forks on complete bicycles and framesets for the lifetime of the original owner (subject to exclusions under the 1 and 5 Year periods below).
- Frames and forks on complete Turbo bicycles for the lifetime of the original owner (subject to exclusions under the 1 Year period below).
1 YEAR
- Suspension attachment points, suspension related equipment (including pivot points, bushings, shock units, front suspension forks, chain stays and seat stays, shock links, fasteners) for one (1) year from the date of the original purchase.
- Chain stays and seat stays on full suspension bicycles sold after 2008 will be covered under this limited warranty for five (5) years from time of purchase.
- Some branded equipment and co-branded suspension equipment may have additional warranty coverage offered by the specific manufacturer. Please check in your owner’s manual pack for information regarding these warranties or check with your authorized Specialized retailer for details.
- Turbo components and lighting (excluding standard wear items as listed on the next page).
- For MY05 – MY15: Paint finish, components attached to the bicycle/frameset for such as saddle, front suspension forks, wheels, drive train, brakes, seat post, Command Post, crank-set, handlebar and stem, baskets, racks, or any suspension related parts or components are covered under this limited 1 year warranty.
2 YEARS
- Turbo motor, battery (or at least 75% capacity after 300 charge cycles), and Turbo electronics (remote, cable connectors, User Interface).
- For MY16: Paint finish, components attached to the bicycle/frameset for such as saddle, front suspension forks, wheels, drive train, brakes, seat post, Command Post, crank-set, handlebar and stem, baskets, racks, or any suspension related parts or components are covered under this limited two (2) year warranty.
TERMS OF LIMITED WARRANTY
This Limited Warranty applies to Model Year 2013 and newer Turbos and to all Model Year 2014 and newer model bicycles and covers only Specialized branded products. Any other original component or part will be covered by the stated warranty of the original manufacturer.
This Limited Warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained.
Specialized recommends that you register your bicycle with Specialized before a warranty claim may be processed. Even if registration is not required to take advantage of the Specialized Limited Warranty, Specialized encourages you to register your bicycle to allow Specialized to provide you better service in the future.
To exercise the rights under this Limited Warranty, the bicycle or frameset must be presented to an Authorized Specialized Retailer on the same continent on which the bicycle was purchased, together with a written proof of purchase which identifies the bicycle or frameset by serial number.
Only authorized Specialized retailers are authorized to perform warranty service under this Limited Warranty. Should the bicycle, frameset, or any part be determined by Specialized to be covered by this Limited Warranty, it will be repaired or replaced, at Specialized’s sole option. If your bicycle or frameset is a Specialized Edition (limited edition bicycle or frameset), be aware that an exact warranty replacement may not be possible.
The original owner shall pay all labour charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorized Specialized Retailer. Such costs, if any, shall be borne by the original owner.
Every Specialized bicycle and frameset has a useful product life cycle. Non-standard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of a Specialized bicycle or frameset. In addition, exposure of the product to humid, warm, ocean conditions and/or exposure to salinity (whether from salt water, sweat, salinity in the air) is likely to cause corrosion of the product and will shorten the product life cycle. You are advised to clean your product regularly to avoid such corrosion.
ALL SPECIALIZED BICYCLES AND FRAMESETS SHOULD BE PERIODICALLY CHECKED BY AN AUTHORIZED SPECIALIZED RETAILER for indicators of stress, potential problems, inappropriate use, or abuse.
THIS LIMITED WARRANTY IS NOT TRANSFERABLE AND DOES NOT APPLY TO:
- Normal wear and tear. Wear and tear parts (as listed below) are subject to damage as a result of normal use, failure to service according to Specialized’s recommendations and/or riding or installation in conditions or applications other than recommended.
- Corrosion.
- Damage or failure due to accident, collision, crash, misuse, abuse, or neglect.
- Improper assembly or installation.
- Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Specialized bicycle as sold.
- Failure to perform maintenance or service at appropriate intervals per manufacturer manual and instructions and supported by records of such maintenance.
- Non-genuine Specialized products including without limitation counterfeit products.
- Specialized bicycles not purchased new from an authorized Specialized retailer.
WEAR AND TEAR PARTS
- Aero bar pads
- Bearing races
- Bottom-out pads
- Bushings
- Chains
- Disc brake rotors
- Foam rings
- Mouth port and hydration accessories
- Glide rings
- Rear shock mounting hardware and main seals
- Saddle cover
- Shifter grips
- Sprockets
- Tyres
- Transmission gears
- Air sealing o-rings
- Bearings
- Brake pads
- Cassettes
- Coating on stanchion, shock body
- Dust seals
- Free hubs
- Handlebar grips and grip tape
- Pawls
- Shifter and brake cables and casings
- Rubber moving parts
- Spokes
- Stripped threads/bolts
- Tools
- Wheel braking surfaces
For Model Year 2015 and older model Specialized bicycles, please consult your owner’s manual or contact Specialized or an Authorized Specialized Retailer for the applicable warranty.
THIS IS A FULL AND COMPLETE STATEMENT OF SPECIALIZED’S LIMITED WARRANTY. SPECIALIZED DOES NOT AUTHORIZE OR ALLOW ANYONE, INCLUDING ITS AUTHORIZED RETAILERS, TO EXTEND ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, FOR SPECIALIZED.
NO OTHER REPRESENTATION, AND NO STATEMENT OF ANYONE BUT SPECIALIZED, INCLUDING A DEMONSTRATION OF ANY KIND BY ANYONE, SHALL CREATE ANY WARRANTY REGARDING THIS BICYCLE OR FRAMESET. EXCEPT AS OTHERWISE PROVIDED UNDER APPLICABLE LAW, ALL OF THE REMEDIES AVAILABLE TO THE ORIGINAL OWNER ARE STATED IN THIS DOCUMENT. IT IS AGREED THAT SPECIALIZED’S LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL SPECIALIZED BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
For questions concerning warranty issues, customers can call Specialized Rider Care at 1300 499 330.
BICYCLE FRAME AND COMPONENT WARRANTY GUIDELINES
As stated in the Bicycle Limited Warranty policy above, a frame warranty is granted only to the original owner of the Specialized bicycle or frame set, purchased from an authorized Specialized retailer.
- Specialized reserves the right to require a proof of purchase (by fax, email, etc.), which identifies the bicycle or frame set by serial number.
- Consumers taking advantage of these policies must work through an authorized retailer. Under no circumstances can a consumer warranty be processed directly through Specialized without going through a retailer.
By the guidelines covered under the Bicycle Limited Warranty policy above, one of the following procedures will be implemented:
EQUIPMENT WARRANTY POLICY: TWO (2) YEARS
Specialized Australia Pty Ltd. (“Specialized”) warrants products distributed under its equipment category for Two (2) years against defects in workmanship or materials. This warranty applies to products after January 1, 2016, is not transferable, and does not apply if the product has been in a crash, abused or if the claimed defect is from improper assembly or from other than normal wear and tear. The responsibility of Specialized under this Limited Warranty is to repair or replace the product, at its option. This Limited Warranty does not cover labour costs incurred in removal or re-installation, and other costs or charges incurred by the owner, including the cost of packaging and shipping the warranted product, if necessary. Under this Limited Warranty, Specialized has the right to disallow any claim if any of the owner’s responsibilities have not been met or if, in the determination of Specialized, the warranty does not apply. To the maximum extent permitted by applicable law, Specialized disclaims all implied warranties, including the warranty of fitness for particular purpose and merchantability. This Limited Warranty does not extend to consequential or incidental damages which are expressly disclaimed by Specialized. This Limited Warranty does not apply to helmets or tyres. For these, separate specific warranty policies apply.
HELMETS TWO (2) YEAR LIMITED WARRANTY POLICY AND PROCEDURE
The following information pertains to helmets purchased in Australia only. For warranty information outside Australia, please contact the authorized Specialized retailer or distributor in your local market.
Specialized Australia Pty Ltd. (“Specialized”) warrants to the Original Purchaser of this product that the product is free from defects of material and workmanship under normal use and service for a period of two (2) years from the date of the original purchase. If within two (2) years from the date of the original purchase, this product is found to be defective in material or workmanship under normal use or service, Specialized will, at its sole option repair or replace the product without charge, provided that the Original purchaser returns the product to an Authorized Retailer or if purchased online, direct to Specialized Australia, 251 Salmon Street, Port Melbourne, 3207.
Specialized does not warranty any helmet damaged by heat.
THIS WARRANTY DOES NOT APPLY TO, AND IS VOID AS TO, EFFECTS OR PHYSICAL DAMAGE RESULTING FROM ABUSE, NEGLECT, IMPROPER REPAIR, IMPROPER FIT, ALTERATIONS, MODIFICATIONS, OR USE CONTRARY TO THAT INTENDED BY THE MANUFACTURER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR USE OR PURPOSE IS LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
SPECIALIZED AUSTRALIA PTY LTD. SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND ALL OTHER REMEDIES GUARANTEES OR LIABILITIES ARISING BY LAW OR OTHERWISE.