Returns Policy

We want you to be confident when purchasing through our online store. See below for our return policy.

Change-of-Mind Return Policy – Equipment Purchases (Apparel, Components, Gear)
Specialized-branded equipment purchased in our webstore, with the exception of water bottles and sale / marked-down items, can be returned and shipped back to us one time for any reason within 30 days of receipt of the order for a full refund, excluding shipping and handling. The returned items must be new and unused, with all tags, in their original packaging, including all contents such as manuals and accessories. Any product that is returned not in its original packaging or in used, worn, washed, altered, or damaged condition or that is received after expiration of the 30 days, will not be accepted as a return and sent back to the sender’s address. Additional shipping charges may apply. Equipment purchased through our webstore may only be returned directly to us, and not to a retailer that stocks Specialized products.
 
Returns Procedure
To initiate a return, please fill out and submit the form provided with your item or contact our Customer Service Department at 0800 562 046 or click here to contact the Rider Care team. You can also download a returns form here. Please include proof of purchase with your return. In all events, return shipping charges are the responsibility of the consumer.

Returns should be sent to:

Rider Care Web Returns
Specialized New Zealand
22 Clarence St South
Addington
Christchurch
New Zealand, 8024
Phone: 0800 854 893

Other Terms & Conditions for Returns
We will do our best to process returns within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. Once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it showing in your account. Nothing herein excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Consumer Guarantees Act 1993, or any other rights or guarantees implied by statute that cannot be limited, excluded or modified.

Do You Offer Exchanges Rather Than Refunds?
To keep things simple, we only offer refunds at this time. You may place a new order in our online store.