Specialized Service at a glance: purchasing options, support and warranty

The choice is yours! Whether you order your bike directly from Specialized.com or buy from your local dealer, it's important to us that you find the perfect bike for you!

Buy from your local dealer

Is your dream bike available locally? With our "Find In-Store" feature, you can answer this question quickly and easily. Search for the bike you want on Specialized.com, choose the right color and size, and click "Find In-Store". We will show you partners in your area who have your bike in stock. Select your preferred partner from the list and contact them.

Find a dealer

Direct delivery to your home

With "Ship to Home" you can have your desired bike delivered directly to your home. With our assembly instructions your bike is ready for use in just a few steps. We've also thought of everything when it comes to service: with your order, you'll receive a voucher for the initial inspection at our Specialized partners.

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Pick up in store

Want help setting up and adjusting your bike and a direct service contact? Then use the "Click & Collect" option. Order your bike on Specialized.com and have it delivered directly to your dealer, who will assist you with all your new bike needs.

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Specialized Delivery

"Specialized Delivery" focuses entirely on you! A professional bike mechanic comes with your new bike directly to your home. There we make sure that the bike fits perfectly and is tuned to you and your riding style. We'll register your bike, explain all the important tricks for care and maintenance, and then you'll take a test ride on your new gem.

Available in the following cities: Munich, Frankfurt, Münster and Osnabrück.

Specialized product promise

Lifetime frame guarantee

We stand behind our frames for life. As the first owner of your bike, you can register it within 90 days of purchase to secure your lifetime frame warranty. Learn more about Bike Registration.

Bike Registrierung

Assisted Replacement

As riders, we know that crashes are part of the game. In addition to our warranty promise, many of our Specialized and Roval products are part of our Assisted Replacement program. For example, if your helmet is damaged during a ride, you can replace it with us at a discounted price within the first 5 years of purchase.

Assisted Replacement Program

Service

We want you to enjoy your Specialized bike long after your purchase. Find out everything about service here.

Service⁺ - the best service from and for Specialized guaranteed

Our Service⁺ partner shops welcome every Specialized rider. Here you get a tailored range of services recommended directly by Specialized - just right for your Turbo E-Bike. We work closely with our Service⁺ Partner shops to guarantee the best possible service for your bike.

Find a Service⁺ Partner

Service recommendations

Nothing beats the smooth ride of a new Specialized bike. Now you can preserve that perfect feeling, that absolute confidence: Keep your bike in top shape with a service appointment at your Specialized service partner. Learn more about our service recommendations.

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Free initial inspection & support after purchase with Ship-to-Home

If something is wrong with your bike in the first few days after purchase, please ask for an appointment at your local Specialized dealer. We will cover the cost of any minor difficulties in setting up the bike for the first two months.

In addition, you will receive a voucher for an initial inspection at your local dealer as a welcome gift. You can use this voucher within the first six months after purchase, but at the latest after about 500 km of riding or 15 hours of operation. Please make an appointment with your Specialized dealer in advance.

To make sure everything fits: 30 days return policy

We offer free returns within 30 days of purchase on all new or unused products. Whether you changed your mind or ordered the wrong size: Follow our returns process via the link below in just a few steps and send your package back to us free of charge.

Request a return