Order & Payment
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How can I place an order on specialized.com?**
Ordering on specialized.com is quick and easy - ordering in just 4 steps::
Choose your desired item in your size and color and click on the red button "Add to cart". You can continue shopping or complete your order. When you are in your order overview, click on the button "Pay".
Please enter your complete delivery address and fill out all necessary fields. Click on "Continue" and choose your preferred delivery method.
Choose your preferred payment method and click on "Check order" to make sure that your order is complete and the correct shipping address has been entered. Then click on "Submit Order".
What payment methods are available on specialized.com?
We currently offer the following payment methods:
Credit Card (Mastercard, Visa)
Paypal
Instant bank transfer
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My payment was not successful or was rejected.**
Instant bank transfer:
You are not sure if the payment was successful? First of all, please check if the money was debited from your account. If not, then no transaction has been made and you can place a new order. Your money has been deducted, but you did not receive an order confirmation? Sometimes there is a delay until your transfer is received and confirmed by our payment system. Please allow up to one hour for your order confirmation. If you still have not received a confirmation after this time, please contact our Webcare Team. Please have your transaction number ready, for example, the one that was given when you made the withdrawal.
Credit card:
In some cases, credit card payments are declined. This can have several reasons. Specialized does not have access to the data of credit card providers. Please contact your credit card provider for more information about why your card payment was declined. If your card has been declined more than once, please choose another payment method.
I would like to cancel my order. What should I do?
We grant you a 30-day right of return. In your package you will find a return form. Please follow the instructions described on it and place your package at a DPD Parcel-Shop. If you have lost the form, you can print it out again at https://www.specialized.com/returns.
How do I know if the item I want is in stock?
Under the button "Add to shopping cart" you will see an information about the stock of the article. "In stock" means that a large amount of products is available. "Little in stock" indicates that the article is almost sold out. If "Sold out" is shown, no order can be placed.
Delivery & Pickup
What shipping methods does specialized.com offer?
Orders at Specialized are shipped by DPD. With DPD Predict, you will be given a one-hour time window on the day of delivery via live tracking in which the package will be delivered. Shortly before delivery you will know exactly when DPD will ring your doorbell within 30 minutes. You can use DPD Predict by clicking on the link in your shipping confirmation. You can find more information about DPD Predict here.
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Has my order already been shipped?**
As soon as we have shipped your order, you will receive a shipping confirmation by e-mail. In this e-mail you will find a link to the above-mentioned tracking system, which you can use to track your parcel. If you have not (yet) received an email, you can check your order status at any time in your Specialized.com account.
I have not received my package.
You can track your package at any time using the link in the shipping confirmation. If there is a problem with the shipment, please contact DPD or our Webcare Team and have your order number ready.
Returns & Refunds
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I would like to return my shipment. What do I have to do?**
We give you a 30-day return policy from the date of order. In your package you will find a return form. Please follow the instructions described on it and finally place your parcel at a DPD Parcel-Shop. If you have lost the form, you can print it out again at www.specialized.com/returns
What is the status of my return?
We will keep you informed throughout the return process. As soon as we have received your return, we will send you an email. We will send you another email as soon as we have processed your return and we have issued a refund after positive examination of the goods. You can also check the status of your return in your account on Specialized.com.
My order was delivered faulty or incomplete. What should I do?
Please contact our
Webcare Team and have your order number ready.
How are refunds handled?
Once we have processed your return (or cancelled your order), we will issue a prompt refund via our payment system. Refunds will be processed using the payment method you used for your order. In other words: If you paid for your order with a credit card, you will be refunded via your credit card.
Warranty services
My product is defective. How can I have it replaced?
If you have purchased an item through Specialized.com, contact our Webcare Team to start a warranty request. If you bought the item from one of our retailers, please contact your retailer directly. Unfortunately, we are unable to process warranty claims for items purchased from resellers.
What is the status of my warranty request?
We will keep you informed throughout the warranty process. As soon as we have received your warranty item, we will send you an email. We will send you another email once we have processed your warranty request.
What are Specialized's warranty terms?
On our warranty page you will find all the information about our warranty conditions.
Webcare & Customer Service
How can I contact Specialized?
Please visit our