Frequently Asked Questions
Order & Payment
How do I place an order at Specialized.com?
Placing an order at Specialized.com is easy and only takes 4 steps:
- Look for the product you want to buy. Select the size, color or variant you want to order and click the red 'Add to cart' button to put your item in your shopping cart. You continue shopping or complete your order.
- Once you are on the shopping cart page, click the red 'checkout' button to start the checkout process.
- Please choose here between ‘Ship to Home’ or ‘Click & Collect’. For Ship to home, enter your shipping address. All fields are required unless otherwise noted. Click on 'next' and select your preferred shipping method. For Click & Collect, select your preferred retailer and fill in your details.
- Select your preferred payment method and click on 'Review order' to make sure your order and shipping address are correct. Once your satisfied everything is correct, click on 'place order' to finalize your order.
Which payment methods are available on Specialized.com?
Currently, we accept the following payment methods:
- Credit card (Mastercard, Visa)
- Mister Cash
My payment was unsuccessful or has been declined.
iDEAL: Not sure if your iDEAL payment was successful? First check whether the funds have been transferred from your bank account. If this is not the case, no money has been transferred and you can safely try again and place a new order. Has your money been transferred, but did you not receive a order confirmation? Sometimes it takes a little longer before our payment provider can confirm the transaction. Please allow up to an hour for your order confirmation. If you still haven't received an order confirmation after an hour, please contact our customer service. Keep your transaction number close by, so we'll be able to help you quickly.
Credit card: Sometimes credit card payments get declined. There can be several reasons for this, but Specialized has no access to the actual credit card data. Please contact your credit card provider for more information on why your card was declined. When your cards keeps getting reclined, please use an alternative payment method.
I want to cancel my order. What should I do?
Made a mistake in your order or had a change of plans? As long as your order hasn't left the warehouse, we can still cancel your order. Please contact our customer service and we'd be happy to help you out. Is your package already on the way? In that case you can actively refuse the order via DPD Connect. Once we receive the package back at our warehouse, we'll contact you to come to a solution. Cancelling or returning an order is always free of charge.
Is my item in stock?
Below the 'Add the cart' button on a product page, you can see the current stock situation of the item. 'In Stock' means we have plenty of stock available, while 'Low in Stock' indicates that the item is almost sold out. When a product displays 'Sold out', it's not possible to place an order.
Delivery & Pickup
What shipping methods does Specialized.com offer?
Specialized orders that are delivered to home are shipped via DPD.
With DPD Predict, you will be provided with a 1-hour time window for your delivery and, if you wish so, you can reschedule or have your package sent to a pick-up location. Use the link in your shipping confirmation to access DPD Predict. Orders are delivered from Monday to Saturday.
For Click & Collect orders, we give you the option to pick-up your products at your nearest Specialized Retailer
Has my order been shipped already?
Orders places on working days before 13:30, will be processed and shipped on the same day. See below for an overview of typical transit times.
Netherlands: 1 day
Belgium: 1-2 days
As soon as we have shipped your order, we'll send you a shipping confirmation via email. In this email, you'll find a tracking link so you can track your package. If you didn't receive an email (yet), you can always check your order status via your account page on Specialized.com
I didn't receive my package.
You can always track your package via the link in the shipping confirmation. If there is a problem with your shipment, please contact our customer service and keep your order number handy.
Returns & Refunds
I want to return one or more items, what should I do?
If you have ordered something at Specialized.com and had it delivered directly to your house, you'll find a return slip in your package. Please follow the instructions on the form and drop off your package at a DPD Parcel Shop. Lost your return slip? Please visit www.specialized.com/returns .
If you have ordered something via Click&Collect, please contact your Specialized Retailer for the return procedure.
What is the status of my return?
We'll keep you constantly updated during the returns process. Once we have received your return, we'll send you an email, and we'll send you another email when we have processed your return and issued a refund (when applicable). Of course, you can also check status of your returns via your account page on Specialized.com.
My order was delivered defective or incomplete, what should I do?
Please contact our customer service and keep your order number handy.
How are refunds handled?
As soon as we have processed your return (or cancelled your order), we'll issue a refund via our payment provider. Please allow up to 3 working days for the processing of the refund. Refunds are issued according to the payment method you used for your order; In other words: If you payed for your order with a credit card, you'll be refunded via your credit card.
Warranty & Service
My product is defective. How do I get it fixed or replaced?
If you bought your item via Specialized.com and had it delivered at your house, please contact our customer service to start a warranty request. If you bought your item via Click & Collect or at one of our Specialized retailers, please contact your retailer directly; unfortunately, we can't process warranty requests for items bought at individual Specialized retailers and/or Click & Collect.
What is the status of my warranty request?
We'll keep you constantly updated during the warranty process. Once we have received your warranty item, we'll send you an email, and we'll send you another email when we have processed your warranty request.
What is Specialized's warranty policy?
Please see our Warranty page for our Specialized warranty policy.
How do I get in touch with Specialized?
Please see our Contact Us page.