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General

Where are your international offices?

Specialized is a global company serving riders across the world. As such, different policies, procedures, and laws may apply depending on your country of residence. If you are not automatically redirected to the appropriate website for your region, you can manually set your region and language at the top of our page. For contact information in your market, please click the following link:

International Subsidiaries and Distributors

Does Specialized offer a Military Discount?

Unfortunately, we do not offer a Military Discount at this time.

Can Specialized sponsor me, my team, or my event?

We are always stoked to get to know riders who are as passionate about Specialized as we are. Your local retailer is the best resource if you are interested in getting support. You can also regularly check our social media channels for any ambassador or sponsorship opportunities.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact your local retailer if you are serious about promoting and being an ambassador for the brand.

How do I contact a Specialized Representative?

Make sure you are logged into your region on our website and then use the “Find a Retailer” link located at the top of the page. There, you will find contact information for your nearest local retailer.

Our international headquarters is located at:

Specialized Bicycle Components
15130 Concord Circle
Morgan Hill, California 95037
U.S.A.
Office: (408) 779-6229
Rider Care: (877) 808-8154

For contact information in other markets, please click the following link:

International Subsidiaries and Distributors

Where can I test ride a Specialized Bike?

The best way to get to know us is to ride one of our bikes! You can do so at one of our Specialized Demo Centers or mobile test demos.

Click here for more information. You can also check with your local retailer.

Account

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your email address, name, password, billing/shipping information, and your preferred riding style.

Bike Registration

Why should I register my bike?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

In case of Roval wheels and components, make sure you register them in order to receive additional benefits. Head over to

www.rovalcomponents.com.

How do I register my bike?

Either click on Bike Registration” or “Roval Registration” at the bottom our website or access the

registration form directly. Follow the directions as prompted. You will need the serial number to register. For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”

Ordering & Shipping

What shipping methods does Specialized.com offer?

Specialized orders that are delivered to home are shipped via DPD.

With DPD Predict, you will be provided with a 1-hour time window for your delivery and, if you wish so, you can reschedule or have your package sent to a pick-up location. Use the link in your shipping confirmation to access DPD Predict. Orders are delivered from Monday to Saturday.

For Click & Collect orders, we give you the option to pick-up your products at your nearest Specialized Retailer

Has my order been shipped already?

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

Which payment methods are available on Specialized.com?

Currently, we accept the following payment methods:

iDEAL
Credit card (Mastercard, Visa)
Paypal
Mister Cash

My payment was unsuccessful or has been declined.

iDEAL: Not sure if your iDEAL payment was successful? First check whether the funds have been transferred from your bank account. If this is not the case, no money has been transferred and you can safely try again and place a new order. Has your money been transferred, but did you not receive a order confirmation? Sometimes it takes a little longer before our payment provider can confirm the transaction. Please allow up to an hour for your order confirmation. If you still haven't received an order confirmation after an hour, please contact our customer service. Keep your transaction number close by, so we'll be able to help you quickly.

Credit card: Sometimes credit card payments get declined. There can be several reasons for this, but Specialized has no access to the actual credit card data. Please contact your credit card provider for more information on why your card was declined. When your cards keeps getting reclined, please use an alternative payment method.

I want to cancel my order. What should I do?

Made a mistake in your order or had a change of plans? As long as your order hasn't left the warehouse, we can still cancel your order. Please contact our customer service and we'd be happy to help you out. Is your package already on the way? In that case you can actively refuse the order via DPD Connect. Once we receive the package back at our warehouse, we'll contact you to come to a solution. Cancelling or returning an order is always free of charge.

I didn't receive my package

You can always track your package via the link in the shipping confirmation. If there is a problem with your shipment, please contact our customer service and keep your order number handy.

What is the status of my warranty request?

We'll keep you constantly updated during the warranty process. Once we have received your warranty item, we'll send you an email, and we'll send you another email when we have processed your warranty request.

Product Information

I'm looking for a product that's not online. What do I do?

Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.

As always, if you have any questions, feel free to contact Specialized Rider Care at: 

[email protected]

How do I determine the size of my bike?

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

Can I repair a crashed helmet?

Helmets are generally not repairable and need to be replaced. If you damaged your helmet in a crash, you can visit your local retailer or check out our warranty page to see whether there is any (discounted) assisted replacement purchase program available.

Returns And Exchanges

What is your return and exchange policy?

We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

Equipment Purchases (Apparel, Components, Gear)

Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at

www.specialized.com. Specialized-branded equipment includes apparel, components, and gear. For returns or exchanges of Roval-branded wheels and components, please refer to

www.rovalcomponents.com.

This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or

[email protected].

Pick Up In-Store and Home Delivery Purchases (Bikes)

If you purchased a bike through our Pick Up In-Store or Home Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact the retailer that built or delivered your bike. The retailer will then work with us on the return or exchange. Our Customer Service Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

Other Terms & Conditions for Returns or Exchanges

We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1475 South 5070 West Ste. A
Salt Lake City, Utah 84104

How are refunds handled?

As soon as we have processed your return (or cancelled your order), we'll issue a refund via our payment provider. Please allow up to 3 working days for the processing of the refund. Refunds are issued according to the payment method you used for your order; In other words: If you payed for your order with a credit card, you'll be refunded via your credit card.

Warranty

My product is defective. How do I get it fixed or replaced?

If you bought your item via Specialized.com and had it delivered at your house, please contact our customer service to start a warranty request. If you bought your item via Click & Collect or at one of our Specialized retailers, please contact your retailer directly; unfortunately, we can't process warranty requests for items bought at individual Specialized retailers and/or Click & Collect.