Table of Contents

Where are your international offices?

Specialized USA is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence. Clicking the following link will provide you with the necessary contact information for all of the different Specialized entities across the globe: International Subsidiaries and Distributors

Can Specialized sponsor me, my team, or my event?

As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them. If your local dealer is on board with your cause, and or feels that you would be a good athlete ambassador for our products, they can help you get available sponsorship support through their sales and account representatives.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote the sport, services, and products of both your local dealership and Specialized with class and dignity. You should only contact your local dealer regarding sponsorship opportunities if you are serious about promoting and being an ambassador for your local dealer and Specialized.

How do I contact a Specialized Representative?

The best way to find a Speicalized Retailer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:

Specialized Europe Components
Utrechtseweg 310 B12
6812AR Arnhem
Contact

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.

Why should I register my bike?

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

How do I register my bike?

Any Specialized-brand bicycle can be registered by its proper owner from our website. You can access the registration form directly or you can access the form at any time by clicking "Bicycle Registration" at the bottom of the www.specialized.com homepage.

To register your bike, you will need the serial number from underneath the bottom bracket on your bike. Registration is advantageous in that it provides us with a way to give local police ownership information on recovered stolen bikes. It is also useful in warranty- and service-related situations.

What shipping methods does Specialized.com offer?

Specialized orders that are delivered to home are shipped via DPD.

With DPD Predict, you will be provided with a 1-hour time window for your delivery and, if you wish so, you can reschedule or have your package sent to a pick-up location. Use the link in your shipping confirmation to access DPD Predict. Orders are delivered from Monday to Saturday.

For Click & Collect orders, we give you the option to pick-up your products at your nearest Specialized Retailer

Has my order been shipped already?

Orders places on working days before 13:30, will be processed and shipped on the same day. See below for an overview of typical transit times.

DPD Predict
Netherlands: 1 – 3 days
Belgium: 1-3 days

As soon as we have shipped your order, we'll send you a shipping confirmation via email. In this email, you'll find a tracking link so you can track your package. If you didn't receive an email (yet), you can always check your order status via your account page on Specialized.com.

Which payment methods are available on Specialized.com?

Currently, we accept the following payment methods:

iDEAL
Credit card (Mastercard, Visa)
Paypal
Mister Cash

My payment was unsuccessful or has been declined.

iDEAL: Not sure if your iDEAL payment was successful? First check whether the funds have been transferred from your bank account. If this is not the case, no money has been transferred and you can safely try again and place a new order. Has your money been transferred, but did you not receive a order confirmation? Sometimes it takes a little longer before our payment provider can confirm the transaction. Please allow up to an hour for your order confirmation. If you still haven't received an order confirmation after an hour, please contact our customer service. Keep your transaction number close by, so we'll be able to help you quickly.

Credit card: Sometimes credit card payments get declined. There can be several reasons for this, but Specialized has no access to the actual credit card data. Please contact your credit card provider for more information on why your card was declined. When your cards keeps getting reclined, please use an alternative payment method.

I want to cancel my order. What should I do?

Made a mistake in your order or had a change of plans? As long as your order hasn't left the warehouse, we can still cancel your order. Please contact our Rider Care and we'd be happy to help you out. Is your package already on the way? In that case you can actively refuse the order via DPD Connect. Once we receive the package back at our warehouse, we'll contact you to come to a solution. Cancelling or returning an order is always free of charge.

I didn't receive my package

You can always track your package via the link in the shipping confirmation. If there is a problem with your shipment, please contact our customer service and keep your order number handy.

What is the status of my warranty request?

We'll keep you constantly updated during the warranty process. Once we have received your warranty item, we'll send you an email, and we'll send you another email when we have processed your warranty request.

I'm looking for a product that's not online. What do I do?

Specialized produces many proprietary parts for our bikes that require a certain level of expertise and knowledge to install. These parts are not available for purchase directly from us. The way to order service parts is by having your local dealer contact their Retail Care representative to set up a special order for you.

As always, if you have any questions, feel free to contact Specialized Rider Care .

How do I determine the size of my bike?

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

Can I repair a crashed helmet?

Helmets are generally not repairable and need to be replaced. If you damaged your helmet in a crash, you can visit your local retailer or check out our warranty page to see whether there is any (discounted) assisted replacement purchase program available.

I want to return one or more items, what should I do?

We want you to be confident when purchasing through our webstore. See below for our return policy for equipment and bikes. For questions about warranty, please refer to our warranty section.

Equipment Purchases (Apparel, Components, Gear)

Specialized offers a one-time 30-day satisfaction guarantee on all Specialized-branded equipment purchased from our online webstore at www.specialized.com. Specialized-branded equipment includes apparel, components, and gear.

This means Specialized-branded equipment purchased in our webstore can be returned and shipped back to us one time for any reason and in any condition within 30 days of receipt of the order for a full refund, excluding shipping and handling. A one-time exchange for a different size and/or color of the same item can be accommodated subject to availability and provided the desired item is the same price as the original item. Exchanges for different items or differently priced items cannot be made. If we receive such a request, we will automatically process the original item for a refund instead.

In all events, return shipping charges are the responsibility of the consumer. To initiate a return or exchange, please fill out and submit the form provided with your item or contact Rider Care.

Pick Up In-Store and Home Delivery Purchases (Bikes)

If you purchased a bike through our Pick Up In-Store or Specialized Delivery Program, you have 15 days from receipt to return it in new/unused condition. To initiate a return or exchange for a different size or color, if available, please contact our Rider Care. Our Rider Care Team will let you know the details on how to return or exchange your bike. In all events, the bike needs to be in new/unused condition and must include all components and accessories you originally received from your retailer. Return shipping charges may apply.

Other Terms & Conditions for Returns or Exchanges

We will do our best to process returns or exchanges within five business days of Specialized’s receipt of the returned item. Any loss or damage that occurs during return shipping is the responsibility of the consumer. In case of a return, once approved, a credit will be issued back to the original form of payment for the full purchase price, including applicable tax, but excluding shipping and handling. Depending on the original form of payment used, there may be a delay between us processing the refund and it posting to your account.

How are refunds handled?

As soon as we have processed your return (or cancelled your order), we'll issue a refund via our payment provider. Please allow up to 3 working days for the processing of the refund. Refunds are issued according to the payment method you used for your order; In other words: If you payed for your order with a credit card, you'll be refunded via your credit card.

My order was delivered defective or incomplete, what should I do?

Please contact Rider Care and keep your order number handy.