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At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:
| Policy Term | Coverage for Registered Products | Coverage if Not Registered |
|---|---|---|
| Lifetime warranty* to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks |
• Includes seatstays and chainstays on full-suspension bikes
• Does not include suspension forks and suspension parts
• Does not include paint and graphics (these are covered below) | Lifetime | 2 years |
| Lifetime warranty* on Roval wheels | Lifetime | 2 years |
| Other Specialized-branded products are covered by a two-year warranty.
• Paint and graphics on frames and frame set
• Specialized branded components
• Co-branded suspension (BRAIN)
• Motors & Drive systems components on e-bikes
• Equipment
• Helmets
• Shoes | 2 years | 2 years |
| Turbo batteries have a warranty for 2 years or 300 charge cycles — whichever comes first. | 2 years | 2 years |
| Specialized-branded apparel and other items not listed are covered by a 1-year warranty. | 1 year | 1 year |
| Subsequent Owners (second or later) are covered by a two year warranty from date of original retail purchase by original purchaser. | 2 years | 2 years |
*
Register your bike, frameset, or Roval wheels within the first 90 days of purchase for a lifetime warranty to the original owner.
¿Cómo presento un reclamo de garantía a Specialized?
Ponte en contacto con tu distribuidor Specialized autorizado y te ayudarán durante el proceso. También puedes rellenar el formulario en www.specialized.com/cl/es/contact-us
¿Qué documentación necesito para mi reclamo?
Para empezar, deberás proporcionar la parte que deseas inspeccionar, junto con el comprobante de compra original, boleta o factura, a un distribuidor Specialized autorizado.
¿Qué NO está cubierto por su garantía?
El reemplazo de piezas de desgaste, daños por un choque u otro daño accidental, y daños por abuso o corrosión son ejemplos de lo que no está cubierto. Consulta la Política de Garantía completa para obtener una lista más detallada.
No califico para una garantía. ¿Tienen un programa para ayudarme?
Sí. Nuestro Programa de Reemplazo Asistido puede ofrecer precios preferenciales para los riders que no califican para la garantía. Para obtener más detalles sobre los términos y la elegibilidad, comunícate con tu distribuidor.
Tengo un problema de garantía con un componente no Specialized en una bicicleta Specialized. ¿Qué tengo que hacer?
Los componentes de "terceros" (por ejemplo, SRAM o Shimano) están garantizados directamente por ese fabricante. La información de garantía separada para estas piezas debería haberse incluido con tu bicicleta cuando la compraste. Ponte en contacto con tu distribuidor Specialized autorizado más cercano para obtener ayuda.
Select your region to download the policy in the local language. If your country is not one of the available options, select “Global Policy” and select your desired language.
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In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.
| Eligible products* | Coverage period |
|---|---|
| Frames and framesets | Lifetime |
| BRAIN-equipped rear shocks** | 5 years |
| Roval-branded products*** | |
| Carbon components (handlebars, stems, seat posts, cranks, saddles) | |
| Turbo electronic components (batteries, motors, displays, remotes, electronic cables) | |
| Helmets & Shoes |
*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.
**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.
***All Roval-branded products including carbon wheels come with an incredible 2 year No Fault Replacement Policy.
All discounts are based on suggested retail price. Pricing may vary depending on your location.
| Assisted Replacement Pricing |
|---|
| Under 3 years |
| > 3 and < 4 years |
| > 4 and < 5 years |
| > 5 years* |
*Applies to frames and framesets only
In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.
To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.
Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.
We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.
If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line:
¿Quién califica para el Crash Replacement?
Los compradores originales y los propietarios subsiguientes califican, si se presenta un comprobante de compra válido. Por favor leer resumen de beneficios en https://www.soyspecialized.cl/resumen-beneficios/
¿Qué califica como un comprobante de compra válido?
Recibos originales y/o Facturas de compra.
Me caí y dañé el cuadro de mi bicicleta. ¿Puedo obtener un descuento?
Sí, si cumples con las pautas de propiedad y el período de tiempo establecidos anteriormente, tienes un comprobante de compra válido y tienes tus productos correctamente inscritos en www.soyspecialized.cl
¿Los artículos de transmisión como piñón, cadenas, palancas de cambio o frenos incluidos?
Solo están cubiertos los productos Specialized o con la marca Roval. Para productos de terceros que venían como equipo original en bicicletas Specialized, consulta directamente con el fabricante original para obtener cobertura.
¿Qué sucede si tengo un problema con un producto que no figura en la tabla?
Los productos que no están específicamente listados no califican para Crash Replacement. Comunícate con Rider Care si tienes alguna pregunta al siguiente link https://www.specialized.com/cl/es/contact-us