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Click and Collect FAQs
Can I purchase through the online store and have my order delivered to a Specialized Retailer?
You can now purchase products (including bikes) through our online store and have your order delivered to the Specialized Retailer of your choice through our Click and Collect program. If a product is in stock, you can add it to your cart from its product page. You can then choose the retailer you’d like your order delivered to.
We also want you to be completely satisfied with your experience, so should an item that was purchased through the online store fail to meet your expectations, we'll gladly accept its return within 15 days of the original purchase date. An exchange can also be made within 15 days for the exact item in either a different size or color.
Bicycles returned must be in new/unused condition. Before going back to the Authorized Specialized Retailer where you collected the bicycle, please call Rider Care at (877) 808-8154 to obtain a full refund or exchange of your purchase, as well as the details on how to return your bicycle.
Can I find products on the Specialized website to pick-up in-store if they have them in stock?
Yes, you can use the Find Nearby function on the product page to check the inventory of Specialized Retailers close to you.
Can I purchase a Click and Collect order on the Specialized website and send it to a non-Specialized shop?
No, all Specialized products must be shipped to an authorized Specialized retailer.
Does the Specialized store near me need to carry the specific color or model to receive my Click and Collect order?
Click and Collect retailers can receive any product found on the Specialized.com website that’s shown as in-stock. The only exceptions are S-works and Turbo bikes, which can only be shipped to authorized S-Works and Turbo retailers, respectively.
What are the terms for shipping on Click and Collect orders?
The shipping and handling is free with all Click and Collect orders.
Is expedited shipping available for Click and Collect orders?
No, the standard ground shipping is the only available option on all orders.
What is the lead time for a Click and Collect order, from the time I order to pick-up?
For bikes, expect 6-8 business days from the time the order is placed to final assembly. For equipment-only orders, 3-5 business days.
Can I order both equipment and a bike in the same Click and Collect order?
Yes, orders can be built across product categories, but equipment orders cannot be picked up until the bike is ready. Separate orders can be made for equipment if you would like it sooner.
If I find products for a lower price in-store than I paid for it online, can I get reimbursed the difference?
This is a rare case, but prices online and in-store are independent of each other. Any differences in price between the two will not be compensated.