Warranty

Warranty

GLOBAL WARRANTY POLICY


At Specialized, our first guiding principle is that "The Rider is the Boss." Our priority is to serve our riders with the most innovative cycling products in the world, and to stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies. It's simple, too:

  • We stand behind our frames—forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks. This includes seatstays and chainstays on full-suspension bikes.
  • Just like our frames, Roval wheels are warrantied for life.
  • Other Specialized-branded products (as well as frame paint and graphics) are covered by a two-year warranty. Turbo batteries have a warranty for 2 years or 300 charge cycles—whichever comes first.
  • If you're the second, or later, owner of a Specialized or Roval product, you are eligible for a two-year warranty from the date of the original retail purchase.

Our complete policy, with all terms and conditions, is included below. You should read the entire policy. It applies to all Specialized products sold after July 1, 2018. Do the research—it’s one of the best out there.

Specialized Warranty FAQs

問: 我如何向Specialized提出保固申請?
答:請與您購買處授權零售商聯絡,他們將幫助您完成整個保固程序。如果您是在Specialized.com官網購買產品,請直接聯繫Specialized Rider Care。

問:我需要準備什麼文件證明?
答:首先,將要保固的零件以及購買的原始證明(交車單、發票等)提供給授權零售商。對於在Specialized.com官網上購買的產品,Rider Care將提供這部分的說明。

問:保固範圍不包括什麼?
答:磨損部件的更換,碰撞或其他意外造成的損壞以及濫用或腐蝕造成的損壞,這些都是保固未涵蓋的內容。有關更詳細的項目列表,請參見完整的保固政策。

問:我沒有保固的資格。您有其他幫助我的方法嗎?
答:可以的。我們的輔助更換計劃(ASSISTED REPLACEMENT)可能會為不具備保固資格的騎士提供優惠購買價格。詳細的條款和資格,請參考下方或與您的零售商聯繫。

問:我對Specialized自行車上但非Specialized生產的零件有保固問題。要怎麼辦?
答: 這類的“第三方”零件(例如SRAM或Shimano零件)是由該製造商直接負責保固。購買自行車時,這些零件的單獨保固資訊應已包含在自行車運送包裝中。請與您的授權零售商聯繫以獲得幫助。

ASSISTED REPLACEMENT


In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.

Eligible products*Coverage period
Frames and framesetsLifetime
BRAIN-equipped rear shocks**5 years
Roval-branded products***
Carbon components (handlebars, stems, seat posts, cranks, saddles)
Turbo electronic components (batteries, motors, displays, remotes, electronic cables)
Helmets & Shoes

*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.

**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.

Discount Structure

All discounts are based on suggested retail price. Pricing may vary depending on your location.

Assisted Replacement Pricing
Under 3 years35% off
> 3 and < 4 years 25% off
> 4 and < 5 years 20% off
> 5 years* 20% off

*Applies to frames and framesets only

Important Terms For The Assisted Replacement Policy

In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.

To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.

Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.

Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.

We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.

If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: Rider Care Form

Specialized Assisted Replacement FAQs

Who qualifies for Assisted Replacement?
Original retail purchasers and subsequent owners all qualify, if a valid proof of purchase is presented.

What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.

I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.

Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.

What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.