Terms and Conditions

Specialized Asia Pacific Pte. Ltd.

Terms and Conditions of Sale

Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from our webstore, whether it’s specialized.com, rovalcomponents.com or any other of our websites.

As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our website(s), you agree to the terms below along with other terms on our website(s), such as return and warranty policies, our privacy policy, and terms of use. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

Acceptance of These Terms. You (“Customer”) may place orders for Products with Specialized Bicycle Components, Inc. (“Specialized,” “we,” “our”) via one of our websites (e.g., www.specialized.com, www.rovalcomponents.com) or, in certain circumstances, over the phone. “Product(s)” collectively means any and all items being sold by Specialized to you in the United States. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms. Unless expressly agreed to or set forth in writing by Specialized, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.

Orders. All orders are subject to Specialized’s acceptance. This means Specialized may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, Specialized will refund you the charged amount.

Product Offering. All Product descriptions on our websites are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colors and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any color will be accurate and a true reflection of the physical item upon receipt.

Price. All prices are subject to change up to the time you place your order and it is accepted by Specialized. Prices for products displayed on this website exclude shipping charges, which are calculated and displayed depending on the shipping option for the item you select when you finalise your purchase. Prices for products displayed on this website are, and all purchases made via this website are transacted, in Singapore dollars. Please note the prices on this website may differ from those in stores that stock Specialized products, as these stores are independent to Specialized. Specialized reserves the right to amend pricing for any pricing errors displayed due to human error, computer malfunction or other reason. Where a pricing error is identified after you have submitted an online order, Specialized will notify you of any error in pricing as soon as reasonably practicable and you may elect to not proceed with the purchase of any Product/s where the price has been corrected.

Special Offers. From time to time, we may be offering special promotions for some or all of our Products, including discounts, limited edition products, or free shipping. These offers may be for a limited time only and Specialized reserves the right to change or discontinue such offers at any time.

Taxes. The prices quoted for the Products sold hereunder includes Singapore’s prevailing Goods and Services Tax (GST). GST will increase to 8% on 1 January 2023 and 9% in 1 January 2024. Customer shall pay, and reimburse Specialized if it pays, any Taxes, except for those based on Specialized’s income. If Specialized is required by any governmental authority or agency to collect and pay any Taxes on Customer’s behalf, Specialized may invoice Customer for such amounts including any interest or penalty assessed thereon.

Payment. All orders must be paid in full prior to shipment. All payments for purchases made through Specialized's website are handled by our online payment processing provider, Adyen. Further information about Adyen and online payments is available here. The following payment types are accepted: MasterCard and Visa. Payment information is submitted by Customer upon the placement of any order and fulfilment and shipping of the order is subject to verification of payment information and availability of funds.

Shipping. Available shipping options will be displayed during the checkout process. Any timeframe provided by Specialized for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. Specialized cannot be held liable for late deliveries. If you no longer have use for an item due to a late delivery, please contact our Customer Service Department immediately. You can also refer to our return policy for available options.

All risk of loss or damage to the Products shall pass to you, or a person designated by you, upon taking physical possession of the Product(s). Title in the Product(s) shall pass to you when the Product(s) are picked up at Specialized’s warehouse by the designated shipping carrier. If items are lost or damaged in transit, please contact our Customer Service Department.

Returns. Except as otherwise provided herein, once an order has been placed by Customer and accepted by Specialized, Customer may not cancel such accepted order without Specialized’s prior written consent. Customer may return Products for a refund of the purchase price (not including initial shipping charges) plus any applicable tax. Customer shall arrange for and pay return shipping expenses. The Product(s) must be returned to Specialized within thirty days of purchase to the address specified below:

Singapore: Specialized Asia Pacific Pte Ltd (Web Returns) 37 Greenwich Drive, Singapore 533864

Warranty. For more information regarding our warranty policy, please refer to the written warranty included with the Product and/or the warranty page(s) linked at the bottom of our websites.

Not for Resale. Products sold on our websites are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.

Governing Law/ Jurisdiction. These Terms shall be governed and construed in accordance with the laws of Singapore.

Dispute Resolution and Applicable Law. This Agreement is to be governed by and construed in accordance with all applicable laws in force in Singapore from time to time. The Parties agree that any and all disputes, controversies or conflicts arising from or in relation to this Agreement, including disputes on its existence, validity, conclusion, binding effect, breach, amendment, expiration and termination shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator, to be appointed by the President of the Court of Arbitration of the SIAC. The language of the arbitration shall be English.

Indemnification. To the fullest extent permitted by applicable law, you agree to indemnify and hold Specialized harmless from and against any and all claims, costs, proceedings, demands, losses, defense costs (including, without limitation, reasonable attorney’s fees and costs) of any kind or nature arising from the breach of the Terms by you or anyone using your account.

Entire Agreement.These Terms constitute the entire and only agreement between Specialized and Customer, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings

Severability. In the event that any provision of these Terms is held or determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect and such invalid or unenforceable provision shall be construed in a manner so as to give the maximum valid and enforceable effect to the intent of the parties expressed in these Terms.

Exclusivity.The parties’ rights, liabilities, responsibilities and remedies with respect to the Products shall be exclusively those expressly set forth in these Terms. The waivers, releases, limitations on liability and on remedies expressed in these Terms shall apply even in the event of the default, negligence, breach of contract, strict liability, of the party released or whose liability is limited and shall extend to their directors, officers, and employees.