SPECIALIZED RETURN POLICY

At Specialized we are about the rider. Accordingly, we understand that your gear needs to be right for your chosen discipline. The return policies on this page applies to Specialized products purchased from the Specialized Singapore webstore only. 

Change-of-mind Policy
‘Change-of-mind’ includes purchases you have made in error eg. Accidently ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.  

If you change your mind on your purchase from the Specialized Singapore webstore you may return most products (see below) to us in the manner specified in this policy within 15 days of delivery to you, for a full refund. 

Please note the following conditions:  

• Any product that is altered, damaged, washed or worn in any way, or is missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return. 
• Proof of purchase and delivery from the Specialized Singapore webstore is required for all returns and must accompany the product being returned.
• Products purchased on the Specialized Singapore webstore can only be returned direct to Specialized Singapore at the address specified below. Webstore products cannot be returned to a retailer that stocks Specialized products.
• Specialized Singapore will not refund the shipping costs you paid for the initial purchase of the product.  Specialized Singapore will only refund the cost of the returned product, if it is deemed acceptable for return (see below for products that we do not accept for return under our change of mind policy).
• Specific warranty terms may apply to technical products.

We do not accept the return of products under our change-of-mind policy that are:

• Water bottles; 
• Sale or marked down items including products in our clearance category or sale campaigns.

If we receive a returned product more than 15 days after the product was delivered to you, Specialized Singapore cannot accept the returned product and will not provide you a refund under the Change-of-mind Policy, although you may have other rights, which are set out in the Terms. If you return the product after the 15 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order and we may charge you additional shipping costs.

Related Questions

 

Can I return a product to a store that stocks Specialized products?

Unfortunately, no you cannot return products purchased from our webstore to a store that stocks Specialized products. Goods purchased from the Specialized webstore can only be returned directly to Specialized to the address specified below. Physical retail stores, being independent, cannot accept or process web store returns.

Can I exchange a product?

Unfortunately, we do not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and then place a new order. 

Will you refund my shipping costs if I return my order?

Specialized will refund the cost of the returned product, but we will not refund the shipping costs you paid for the initial purchase of that product.

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our Rider Care team and it is confirmed that it fits within our Returns Policy. This quality check can take up to 1 week from receipt, however we endeavour it to be less. Once the return has been approved, it takes 1-2 days for the refund to be made by Specialized Singapore to your payment services provider (for example your credit card issuer).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

RETURNS PROCEDURE

If you would like to return any of your purchase(s) from your recent order, please open a Return Support Ticket on Specialized Cadence with as much detail as possible, then include it with your return to Specialized.

If the product is faulty / defective, please describe in the form the perceived fault or defect in as much detail as possible.

Follow these steps for a swift return:

  1. Ensure that the product is in original condition and not damaged, washed or worn and that packaged item(s) are in original packaging and well-sealed. All items that were sent with the order must also be returned i.e. tags, manuals/instructions etc.
  2. Fill out the Online Return Form with as much detail as possible and include the form with the item.
  3. Our Rider Care representative will contact you to arrange pickup and send the return labels via email in pdf format. 
  4. Upon receipt of the return labels, print it out and attach it to the shipping package.
  5. Once your return(s) are received, we will complete the return as promptly as possible, subject to the return being made in accordance with this policy.

 

Notes and conditions:

  • Proof of purchase is required for all refunds.
  • The 30-Day Refund offer applies to full-priced items only, which must be returned in a “sellable” condition (unworn, unwashed, with the tags still attached) and in the original unmarked packaging. It does not apply to defective items in respect of which you have other rights as set out in the Terms.
  • Specific warranty terms may apply to technical products.

 

Please contact our Rider Care team if you have any questions or require further information:

 

Web Support

Specialized Cadence

Hours of Service
Monday – Friday: 9:00am – 6:00pm

Specialized Web Returns

For Singapore

37 Greenwich Drive, 

Level 2

Singapore 533864

Attn: Teow Lin Choon

 

For Malaysia

Lock+Store Level 2,

No.5, Jalan Penyair U1/44,

Off Jalan Glenmarie,

40150 Shah Alam,

Selangor Darul Ehsan.

Tel: +603 5569 6901

Fax: +603 5569 6910