Rules for gift vouchers

  1. Gift vouchers can be redeemed on the website or in brick-and-mortar stores:
      • Specialized Brno, Herčíkova 246/1a, 612 00 Brno-Královo Pole
      • TREK KOLA SVORADA, Heršpická 5a, 639 00 Brno-Štýřice
      • Specialized Brno, Heršpická 7, 639 00 Brno-Štýřice
  1. Gift vouchers are valid for 12 months from the date of issue, which is always indicated on the voucher. They can only be used in full amount for one purchase. Cash refund in case of loss or damage of the voucher is not possible.
  2. If you cancel an order or return goods for which you used a gift voucher, the value of the voucher will be returned to you in the form of a new voucher.
  3. Gift vouchers cannot be applied retroactively to an order. Vouchers are non-exchangeable and cannot be blocked.
  4. Gift vouchers can be issued in paper form (collected at a brick-and-mortar store or sent by post) and in PDF form. Both forms have the same rules of use and validity.
  5. No discount can be used for gift vouchers - any discount is only applied to the goods for which the voucher is used.
  6. Multiple gift vouchers can be used for one purchase.
  7. Gift vouchers can be used to purchase all goods in the Specialized Brno menu, including the Retül fit service and service.
  8. Gift vouchers are transferable. The company is not responsible for misuse of the voucher (use by an unauthorized person).
  9. During the use of the voucher at the e-shop, the value of the voucher will be deducted from the total amount of the order when being processed by our staff. If the remaining on-line amount is paid by payment card, only a proportional part will be deducted from the block and the rest will be returned to the card account.