If you ever have any questions or concerns about your Specialized bicycle or equipment, please contact your Specialized Retailer or call Specialized at 1300 499 330.

Stout Crank Voluntary Recall

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected. 

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed. 

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.  

For questions, please contact Specialized Retail Care at 0800 562 046. 

Thanks for your understanding, and we sincerely apologize for the trouble. 

Jon Goulet
Director, Global Quality and Rider Care

Model Year 2018 Allez, Allez Elite, Allez Sport Forks

UPDATE: 16/02/2018

Dear Specialized Rider,

We are voluntarily recalling front forks originally equipped on Model Year 2018 Specialized Allez Base bicycles.

AFFECTED MODELS: All forks originally equipped on Model Year 2018 Specialized Allez Base bicycles, sold between July 2017 and December 2017. 

WHAT IS THE ISSUE: Affected forks may fail due to a potential weakness in the fork crown. There is a risk of injury as a rider may lose control and fall.

WHAT WILL SPECIALIZED DO FOR AFFECTED RIDERS: Please stop using your bike and bring it to your nearest Authorized Specialized Retailer for a free installation of a new replacement fork.

For questions, please contact your Authorized Specialized Retailer or Rider Care at 0800 562 046.

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering