FULL RETURNS POLICY
At Specialized, riders come first. That’s why we guarantee your satisfaction with your purchase from our online store by offering a world-class returns policy. Both new and unused items and used and undamaged items must be returned within 30 days from the delivery date.
NEW, UNUSED
Change your mind? No worries, just return your purchase in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable, for a full refund.
USED AND UNDAMAGED
Do you want to change your product after trying it on? We got you. Used but undamaged equipment, apparel, bikes, or bike frames can be returned within 30 days from the delivery date. We cannot accept the return of products that are damaged, such as clothes with sweat, and stains, shoes with soles carved by the pedals, or have been involved in a crash.
GENERAL RETURN CONDITIONS
RIGHT OF WITHDRAWAL
You always have the right to revoke the purchase agreement within 14 days without giving reasons. The withdrawal period starts from the day the last item in your order is delivered.
You must return the items to us without undue delays and in any case no later than 14 days from the day on which you inform us that you wish to withdraw from the purchase contract.
For bikes, e-bikes, or bike frame returns, please contact Rider Care first to initiate a return.
To return equipment purchased through the "Pick up in Store" shipping method, please click on the relevant country.
For equipment returns, please click on the relevant country and follow the next steps:
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Enter your order number and the email address you used in your purchase to view your purchase.
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Click on the products you want to return individually and specify quantities and the reason for your return. (If the products do not appear eligible to be selected, that means that you have exceeded the 30 days allowed and it is no longer possible to return them)
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Select the carrier of your choice
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Validate your request and proceed to generate your shipping label
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Print and attach the return label to the package
If for any reason you are unable to create your return label, contact Rider Care for further support.
If you missed the carrier store locator, please check the following link: DPD - Pickup parcelshops
1. New / Unused Returns
We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our website isn’t for you after all, it can be returned within 30 days from the delivery date. An item qualifies as new/unused and can be accepted for a return if:
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Items returned within 30 Days after delivery
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Items not worn or mounted
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Original and undamaged Box/Packaging
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Product tags Included
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Manuals & additional accessories/attachments included.
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Items washed do not qualify as new/unused.
If we determine the returned item does not qualify as new/unused, but is otherwise undamaged, we will automatically process it as a return of a used item (see below), or even reject the return.
2. Used / Undamaged Returns
Used, but undamaged, items purchased from our website must be returned within 30 days of delivery for a full refund. The item must be returned with everything included with your original purchase, including manuals, warranty, and other accessories. In the case of a bike, all original components must be returned.
We cannot accept the return of a product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Specialized, if that’s the case a Rider Care agent will contact you again, to define a partial or full refund for your order.
If you don’t want a partial refund we can always ship the product back to you, but you will have to cover the shipping costs. If the product needs repair, adjustments, or replacement parts, any expenses will have to be covered by the customer.
3. Which Products Are Covered Under Our Returns Policy?
All products purchased on our website, including bikes, equipment, and apparel. All returns are subject to review by our staff. We do stand behind our returns policy and want to make sure you are completely satisfied with your purchase. Specialized reserves its right to refuse a return if we determine at our discretion that the policy is being abused. Also, consider that any return request after 30 days of reception will be automatically rejected regardless of the condition of the product.
Exceptions
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Custom or personalized items, except in cases of manufacturing defect.
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Water bottles and Purist Bottles, except in cases of manufacturing defect.
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Samples
4. Refunds
Once we receive your item back, we will do our best to process your return within 3-5 business days. You’ll receive an email confirmation when that happens. From there, if your return is approved, it will take approximately another 48 hours for you to receive your refund, depending on your original form of payment. The amount of the refund is the original purchase price for the returned item, including applicable tax, but excluding shipping and handling.
5. Exchanges
Unfortunately, we cannot process direct exchanges, so you will have to place a new order and return the item you want exchanged. The fastest way to do it is to place a new order, and then return the item you want exchanged for a refund. Otherwise, you can return the item first, wait for your refund, and then place a new order. Please note we cannot put items on hold while we wait for your return.
It is also not possible to exchange your online purchase for a different product in any store.
6. Return Shipping
Return shipping is always complimentary. You will be provided a shipping label once a return request is created and go through the online returns process in your www.specialized.com account. Items purchased from our website need to be shipped back to us directly and cannot be returned at a Specialized retailer. Replacement Turbo batteries are an exception to this rule and can only be returned via a Specialized retailer.
Once you have the label,
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(1) pack your items carefully,
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(2) print and attach the label to the outside of the package, and
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(3) drop the package off at the Carrier’s office most convenient for you. Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us. If you want to return a complete bike, it will require disassembly and careful packaging to make sure nothing gets damaged in transit. A retailer can help with getting your bike professionally packaged (fees may apply), Click here to find the nearest retailer.
If you no longer have a box to send your bike back to, please contact Rider Care and request one.
7. Warranty
If you seek to return an item under warranty, please refer to our warranty page or the warranty policy included with your product.
If your product was already damaged when you received it, please contact Rider Care providing Photo Evidence of the damage to get assistance.