안전 보증 정책에 따라 스페셜라이즈드는 안전과 리콜 공지를 알려드리겠습니다. 스페셜라이즈드 자전거나 제품에 대해 질문이나 의문점이 있으시다면 스페셜라이즈드 스토어나 1833-7977로 연락 주시기 바랍니다.

_Dear Specialized Rider,

_We are voluntarily recalling certain Stout Cranks originally equipped on some Model Year 2018 Specialized Fuse Comp and Fatboy SE bicycles.

AFFECTED MODELS: If you own a Model Year 2018 Specialized Fuse Comp or Fatboy SE bicycle with Stout Cranks, please stop using your bike immediately and bring it to your nearest Authorized Specialized Retailer for a free inspection. Potentially affected cranks have “STOUT” written on either crankarm and are equipped with a direct-mount chainring exactly as shown in the picture above. Your Authorized Specialized Retailer will be able to determine whether your Stout Crank is affected by this recall. 

WHAT IS THE ISSUE: There is a risk of injury if the driveside crankarm disengages while riding.

WHAT WILL SPECIALIZED DO FOR AFFECTED RIDERS: If your cranks are affected, your Authorized Specialized Retailer will replace the driveside crankarm at no cost to you.

For questions, please contact your Authorized Specialized Retailer or Rider Care at 1833-7977 or [email protected].

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet, Director of Global Quality and Rider Care

UPDATE: 2/15/2018

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet, Director of Global Quality and Rider Care

UPDATE: 1/3/2018

In our previous update, we notified you of a safety concern with the fork on our 2018 Allez, Allez Sport, and Allez Elite models. In the interest of your safety, we wanted to share that initial message as rapidly as possible. In the meantime, we’ve established a plan to execute replacement of your forks as quickly and seamlessly as possible, and we are writing now to share more details.

As mentioned in our first message, we do not yet have an exact date for delivery of replacement forks. This is still subject to approval and factory production timelines, and we will share those details as soon as they are available. However, at this time we do want to invite you to sign up for your replacement, which will allow us to provide forks as quickly and efficiently as possible. We would also like to extend to you a courtesy credit of $75 to use on Specialized merchandise at your authorized retailer.

Steps of the replacement process are as follows:

• Contact your retailer (we will also be asking them to reach out to you).
• Provide the details of your bike - size, color, serial number, as well as your contact information
• Your retailer will issue you a credit worth $75 for Specialized merchandise. You will be able to use this credit immediately.
• When your fork is ready, your retailer will contact you and will replace your fork at no cost to you.

Forks will be allocated on a first-come, first-served basis based on when you sign up, but please note that this pre-order is NOT necessary to receive a new fork. You will also be eligible for a $75 merchandise credit regardless of when you request your replacement fork.

If you have any questions about this program, please contact your Specialized Retailer or Specialized Rider Care.

Regards,

Jon Goulet, Director of Global Quality and Rider Care

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering

Dear Rider,Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  

[email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

Flux & Stix Light Recall  (March, 2016)

Front Quick Release Skewer Recall  (September, 2015)

Body Geometry Pedal Axle Extenders Recall  (July, 2015)

Aerobar Extension Mounting Hardware Recall  (March, 2015)

Supernova Front Hub Recall  (December, 2013)

2012-13 Tarmac SL4, CruX, Secteur Disc forks  (January, 2013)

Specialized MY 2008 and 2009 Globe Bicycles with Kinesis Aluminum Forks Equipped with Aluminum Alloy Steerers  (August, 2012)

Tektro TL-83 Brake Lever Recall Update  (August, 2012)

2012 Tricross Carbon Fork Recall  (January, 2012)

2011 Sirrus/Vita/Tricross Carbon fork recall  (August, 2011)

2010 26" Epic & Era with Alloy Seat Stays  (October, 2009)

2004 Roubaix Comp & Roubaix Pro  (April, 2009)

HL 13NTFOV Handlebars  (March, 2009)

S-Works 2D Bicycle Helmets  (October, 2007)

2007 Epic Bike Tech Bulletin  (January, 2007)

Bicycles with SW (S-Works) Carbon Stem with Magnesium Faceplate  (June 22, 2006)

Handlebar stems on some Allez and Sequoia bicycles  (September 29, 2004)

2004 Enduro Brake Rotors  (December 10, 2003)

2002 Enduro FSR Seatstays  (April 25, 2002)

Answer/Manitou Forks  (May 9, 2000)

Handlebars on some 1999 Allez bicycles  (July 20, 1999)

Bicycle chains on some 1998 model year bikes  (June 9, 1998)

Shimano FC-CT90, FC-M290, FC-MC12 Cranks  (July 1, 1997)

1994 Rockhopper, 1995 Stumpjumper: Brake, Handlebar, Fork  (August 16, 1995)

Polygon and Delta Seat posts on some bicycles  (December 1, 1994)

Future Shock FS Suspension Forks sold from 9/91 to 11/93  (December 1, 1994)

1992 FutureShock Suspension Forks  (August 4, 1994)

Taco Bell Sports Water Bottle  (June 8, 1990)