全球质保条例

全球质保条例

在SPECIALIZED,我们的首要指导原则是“骑士是老板”。我们的首要任务是为骑士提供世界上具有创新性的自行车产品。因此,我们很高兴提供慷慨并友好的保修政策。它也很简单:

  • 我们永远支持我们的车架。这意味着我们向最初零售购买人提供车架和车架组的终身质量保证,以防止SPECIALIZED品牌下所有所有型号车架和前叉在材料和工艺上结构缺陷。包括全悬架自行车的后上叉和后下叉
  • 就像我们的车架一样,ROVAL轮组也享受终身质保。
  • 其他SPECIALIZED品牌产品(包括车架喷涂和绘饰)享受两年保修。Turbo电池保修期为2年或300次充电循环——以先到者为准。
如果您是SPECIALIZED或ROVAL产品的第二个或后续所有者,您将有资格获得为期两年的质保,自最初零售购买日期起。

我们完整的,包含所有条例的质保函如下所示,您应该阅读所有条例。它适用于2018年7月1日后销售的所有SPECIALIZED产品。

Specialized 质保常见问题

Q: 我应该如何向Specialized提交质保申请?
A: 联系您的Specialized授权经销商,他们讲帮助您完成整个流程。

Q: 我需要提供哪些文件?
A: 首先,您需要提供申请质保的产品,以及原始购买证明给Specialized授权经销商。

Q: 保修不包含哪些部分?
A: 更换磨损部件,由于撞击或其他意外造成的损坏,及因腐蚀或过度、不适当的使用造成的损坏都是质保不涵盖的范围。有关详细列表,请参考完整的保修政策。

Q: 我没有资格享受质保,你们有可以帮助我的计划吗?
A: 是的,我们的“辅助更换计划”可以为不符合保修条件的骑士提供首先定价。有关条款和资格的更多详细信息,请联系您的经销商。

Q: 我对Specialized自行车上的非Specialized配件存在保修问题,我该怎么办?
“第三方”配件(如SRAM或Shimano)由该厂商直接质保。购买时,您的自行车应该包含这些配件的单独质保信息。请联系您最近的Specialized授权经销商寻求帮助。

ASSISTED REPLACEMENT


In addition to our limited warranty, many Specialized and Roval-branded products are covered under our Assisted Replacement Policy. If you damage an eligible product while riding and it’s not covered under warranty, we’ll replace or repair it at a discounted price.

Eligible products*Coverage period
Frames and framesetsLifetime
BRAIN-equipped rear shocks**5 years
Roval-branded products***
Carbon components (handlebars, stems, seat posts, cranks, saddles)
Turbo electronic components (batteries, motors, displays, remotes, electronic cables)
Helmets & Shoes

*The Assisted Replacement Policy applies only to Specialized or Roval-branded product. It does not apply to third-party components on your bicycle, though that manufacturer may have their own program available. Check with your retailer.

**Suspension forks are not included. Suspension parts are also not considered part of the frame or frameset.

***All Roval-branded products including carbon wheels come with an incredible 2 year No Fault Replacement Policy. Full details on the Roval "**it Happens" Policy.

Discount Structure

All discounts are based on suggested retail price. Pricing may vary depending on your location.

Assisted Replacement Pricing
Under 3 years35% off
> 3 and < 4 years 25% off
> 4 and < 5 years 20% off
> 5 years* 20% off

*Applies to frames and framesets only

Important Terms For The Assisted Replacement Policy

In all cases, the policy applies only to damage that happened during riding. It does not apply to cosmetic damage.

To take advantage of this policy, you must go to an Authorized Specialized Retailer. Depending on the damage, we’ll determine in our discretion whether to replace or repair the product. The pricing for the replacement or repair depends on your location, the product, and how long you’ve owned it. Your retailer will have the details. A valid proof of purchase is required (this applies to subsequent owners, too.) We do not keep inventory forever. If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product then available.

Shipping costs are never included, and your Specialized retailer may charge you for labor or administrative costs. Your retailer will retain possession of the damaged product so it can be properly disposed.

Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.

We stand behind our products and want to make sure you are completely satisfied, but we do reserve our right to deny coverage if we determine in our discretion that the policy is being abused.

If you have any questions about our Warranty or Assisted Replacement policies, please drop us a line: [email protected]

Specialized Assisted Replacement FAQs

Who qualifies for Assisted Replacement?
Original retail purchasers qualify for five years (or lifetime for frames and framesets). Subsequent owners (meaning the 2nd or later owner) may take advantage for up to 2 years from the original retail purchase date. Subsequent owners must provide valid proof of purchase, the most common of which is the original receipt.

What qualifies as a valid proof of purchase?
Original receipts, bank or credit/debit card statements.

I crashed and I damaged my bike frame. Can I get a discount?
Yes, if you meet the guidelines of ownership and time period laid out above and have a valid proof of purchase.

Are drivetrain items like cassettes, chains, shifters, or brakes included?
Only Specialized or Roval-branded products are covered. For 3rd party products that came as original equipment on Specialized bikes, check directly with the original manufacturer for coverage.

What if I have an issue with a product not listed in the table?
Products not specifically listed do not qualify for Assisted Replacement. Contact Rider Care with any questions.