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SPECIALIZED AUSTRALIA RETURN POLICY
At Specialized we are about the rider. Accordingly, we understand that your gear needs to be right for your chosen discipline. The return policies on this page applies to Specialized products purchased from the Specialized Australia webstore only.
‘Change-of-mind’ includes purchases you have made in error eg. Accidently ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
As part of our change-of-mind policy, if you change your mind on your purchase from the Specialized Australia webstore you may return most products (see below) to us in the manner specified in this policy within 30 days of delivery to you, for a full refund. Please note the following conditions:
We do not accept the return of products under our change-of-mind policy that are:
If we receive a returned product more than 30 days after the product was delivered to you, Specialized Australia cannot accept the returned product and will not provide you a refund under the Change-of-mind Policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order and we may charge you additional shipping costs.
Can I return a product to a store that stocks Specialized products?
Unfortunately, no you cannot return products purchased from our webstore to a store that stocks Specialized products. Goods purchased from the Specialized Australia webstore can only be returned directly to Specialized Australia to the address specified below. Physical retail stores, being independent, cannot accept or process web store returns.
Can I exchange a product?
Unfortunately, we do not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and then place a new order.
Will you refund my shipping costs if I return my order?
Specialized Australia will refund the cost of the returned product, but we will not refund the shipping costs you paid for the initial purchase of that product.
When will I get my refund?
Your refund will be processed as soon as the product you have returned is inspected by our Rider Care team and it is confirmed that it fits within our Returns Policy. This quality check can take up to 1 week from receipt, however we endeavour it to be less. Once the return has been approved, it takes 1-2 days for the refund to be made by Specialized Australia to your payment services provider (for example your credit card issuer).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
What are my rights under the Australian Consumer Law?
Please refer to information provided here by the Australian Competition and Consumer Commission:
If you would like to return any of your purchase(s) from your recent order, please fill out the form supplied in your package, with as much detail as possible, then include it with your return to Specialized Australia.
If the product is faulty /defective, please describe in the form the perceived fault or defect in as much detail as possible.
Follow these steps for a swift return:
Rider Care Web Returns
251 Salmon St
Notes and conditions:
Please contact our Rider Care team if you have any questions or require further information:
1300 743 370
Hours of service:
Monday – Friday: 9:00am – 5:00pm
Rider Care Web Returns
251 Salmon St