安全通知

安全通知

January 9, 2019: Roubaix、Ruby、Diverge、與 Sirrus 轉向管固定束召回通知

親愛的Specialized 車友,

您的安全是我們的首要考量,因此當安全疑慮有所考量時,我們會即刻採取行動。

根據市面上的狀況反應,Roubaix、Ruby、Diverge、以及Sirrus 車款上的轉向管固定束有可能因為應力腐蝕造成裂損,造成無預警性地失去操控。

點擊此處來觀看根據年份列出受影響的車型。

我們正自主性召回這些車款上的轉向管固定束,並會更換為新款、已改良的版本,以及調整過的扭力設定值,可大幅改善固定束抗應力腐蝕裂損的能力。我們也已將此狀況通報美國消費品安全協會(Consumer Product Safety Commission,CPSC)並與其配合在最短時間內於媒體公告召回訊息

我們對此不便感到相當抱歉,並感謝您的耐心等待。

感謝您騎乘Specialized

Jon Goulet

全球品管與Rider Care經理

October 26, 2018

親愛的 Specialized車友們,

感謝您耐心的等候我們與Öhlins找出關於Öhlins RXF Air Forks安全性疑慮的處理對策。

我們很高興向您報告我們已經獲准召回與維修的計畫。即日起,您可以拜訪當地的Specialized授權經銷商來免費處理前叉。相關召回與維修細節於此。

您的經銷商將會透過電子郵件與您聯繫後續細節。

若有任何疑問,歡迎透過電子郵件[email protected]與我們聯繫。

謹代表全球Rider Care團隊,感謝您騎乘Specialized。

Jon Goulet

全球品管與Rider Care經理

September 25, 2018

Dear Specialized Rider,

We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018.

We’re happy to update that Öhlins has been making progress with this investigation and has submitted a technical report to the appropriate government agencies for review. There are many factors affecting the timeline to full approval, so we can't project a date. Our Quality, Legal, and Rider Care teams, however, are directly engaged with both Öhlins and the regulatory agencies to help expedite the process.

We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. As we work with Öhlins towards a safe and compliant permanent fix, we're committed to using all of our resources to keep you riding. We have a limited quantity of loaner forks that we can provide to your retailer for temporary use. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you.

We will continue to provide weekly progress updates on this page, so please check back with us here next week.

Thanks again for your patience and thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

September 17, 2018: Ohlins RXF

親愛的Specialized 車友,

您的安全是我們的首要考量,因此當安全疑慮有所考量時,我們會即刻採取行動。

 

根據我們在市面上的案例報告,我們評斷 Öhlins RFX 36 29/27.5+ 27.5” 氣壓前叉可能在上蓋有瑕疵。這些前叉主要搭配於2017年式Stumpjumper, Enduro, Fuse, (以上2017年台灣皆未引進)以及2018 年式Stumpjumper, Enduro, Turbo Levo, fuse2018台灣只有引進StumpjumperEnduro)。具體說來,某些前叉的右側上蓋可能未旋緊至所需扭力值,因此出現部分案例,騎乘過程中可能鬆脫。當此狀況發生時,氣壓彈簧可能會衝出內管導致騎士受傷。引此我們決定要求騎士停止騎乘、經銷商停止銷售受影響的車款。

 

我們正緊鑼密鼓地與Öhlins合作的找出解決方案。一但我們的解決方案得到美國相關政府機構認可,我們會發出召回修正通知,讓您可以儘速地繼續騎乘。正當我們等待認可之時,我們每週會在這個頁面提供資訊更新。

 

請注意其他Öhlins前叉,例如RXF 36 Coil線圈彈簧前叉並未受到影響,因此不在此通知中。

 

我們對此不便感到相當抱歉,並感謝您的耐心等待。

 

感謝您騎乘Specialized

 

Jon Goulet

全球品管與Rider Care經理

Update 2/15/2018: Allez

Update: 2/15

Thank you for your patience as we've worked to address the safety concern relating to Model Year 2018 Allez (Base), Allez Sport, and Allez Elite forks.

We're happy to report that we've received approval for our fork recall and replacement program, and we've been working hard to source replacement forks to get you back riding as quickly as possible. Starting today, we will begin delivery of forks to your retailer, who will install the new fork on your bike at no cost to you.

As we've stated before, availability of forks will initially be limited, but we expect more forks to arrive each week. We anticipate having sufficient quantities to serve all riders globally by the end of March at the latest.

Your retailer will be contacting you via email to provide further detail on the recall and the replacement program. When a fork is available to match your bike, your retailer will contact you to schedule the replacement at your convenience.

Please email [email protected] or call directly at (800) 722-4423 if you have any questions.

On behalf of the Global Rider Care team, thank you for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Stout

Dear Specialized Rider:

At Specialized, it's our priority to ensure that you, our rider, can use our products safely and with confidence.

We have identified a very small number of Stout cranks with direct-mount chainrings (sold only with our MY18 Fuse Comp and Fatboy SE models) that may have been manufactured with an important dimension out of tolerance. In extreme, and very rare cases, this production variation could lead to the drive-side crankarm disengaging from the crank assembly, causing a risk of injury. Only cranks manufactured in 2017 are potentially affected.

By this letter, we are announcing a voluntary recall of affected cranks, which have a serial code beginning with “17” embossed on the inside of either crankarm. We have partnered with the crank manufacturer to improve the manufacturing process, as well as to provide you with a like-for-like replacement of your crankarm. These replacement parts are available immediately and may be obtained by contacting your Authorized Specialized Retailer. Your retailer may also reach out to you directly. In any case, you should stop riding your affected bike until the replacement crank has been installed.

To obtain your replacement crankarm, contact your retailer. Your retailer will help you identify whether your bike is affected and will obtain the replacement parts from Specialized. In most cases, we will have you back riding within 48 hours of retailer contact.

For questions, please contact Specialized Rider Care at (877) 808-8154

Thanks for your understanding, and we sincerely apologize for the trouble.

Jon Goulet

Director, Global Quality and Rider Care

"依據美國消費者產品安全協會的要求,Specialized於以下刊登安全通知與召回訊息。若您對於Speicalized自行車產品與裝備有任何的疑問,請聯繫原購買經銷商,或email至 [email protected]。”

VENGE ViAS

各位Specialized騎士,感謝您一直以來對Specialized的支持。我們不斷致力於您的騎乘安全,針對目前框煞版本Venge ViAS後輪脫離鉤爪的案件,我們已有解決方案。


在國外發生的幾起案件皆屬罕見少數。請各位務必配合讓我們得以儘速的改正此狀況。即日起與全球同步發起Venge ViAS召回活動,敬請聯繫購買店家並將車子帶回店內處理,此項為免費更換服務。


我們為您的不便深表歉意。為補償您的不便,當您將車輛送回時我們將會提供一份禮物作為補償。
若有任何疑問,請聯絡授權經銷商,或email至 [email protected]

Venge ViAS安全性召回通知

12/13/2017

Dear Specialized Rider:

At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.

After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.

By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.

We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.

We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.

For questions, please contact Specialized Rider Care at (877) 808-8154.

On our part, we wish to apologize for this inconvenience.

Mark Schroeder, Director of Engineering