Below you will find information related to ordering items from The Specialized Online Store. If you have product related questions, please visit our complete list of Frequently Asked Questions (FAQ) .

Category
Subtopic
1. Store Membership What are the benefits of Store Membership?
How do I become a member of The Specialized Online Store?
 
2. My Account What is "My Account"?
How do I update my account information?
What if I forget my password?
 
3. Shopping What Specialized items are available for sale through The Specialized Online Store?
Can I buy a Specialized bike on-line?
How do I add items to my Shopping Cart?
How do I remove items from my Shopping Cart?
How can I change the quantity of items that I want to order?
How do I know what's in my Shopping Cart?
How long will items remain in my Shopping Cart?
 
4. Contact Information Would Specialized like to hear feedback on products or my shopping experience at The Specialized Online Store ?
Who do I call if I have a problem with my order?
How do I report technical problems with The Specialized Online Store ?
How do I contact someone with any other store-related questions?
Where is Specialized located?
 
5. Orders How do I place an order?
Can I pre-order or back-order an item?
Where do I find information on orders that I have placed?
How do I pay for my order?
What credit cards do you accept?
Is my credit card information safe?
Can I cancel my order?
 
6. Shipping What are my shipping options?
When will I receive my order?
Where do I find tracking information?
Do you deliver outside the United States?
Do you deliver to APO/FPO addresses?
 
7. Returns What is your "30-Day Satisfaction Guarantee"?
How do I return an item purchased through The Specialized Online Store ?
How long does it take to receive my credit when I return something?
May I return items purchased through a Specialized Dealer to The Specialized Online Store ?
 
8. Exchanges Can I exchange an item that I have purchased through The Specialized Online Store ?
How do I exchange an item purchased through The Specialized Online Store for a different size or color?
 
9. Privacy Policy What is your privacy policy?
 
10. Legal Stuff How is sales tax computed?
Trademark statement
Terms and Conditions , a.k.a. "What do the lawyers have to say?"