1. Store Membership
Q: What are the benefits of Store Membership?
By becoming a member of the Specialized Online Store, you'll enjoy the following benefits:
- Preloaded billing and shipping information, so you'll only have to provide this information once.
- E-mail notification of new products added to the store and other Specialized happenings (Rider Club news from Specialized.com).
- Easy access to pending order information.
- Shopping cart stays active for 3 days.
Q: How do I become a member of the Specialized Online Store?
Simply click on our "Become a Member" page or choose the "become a member" option as you start your checkout. From here, you must assign a user name and a password. E-mail addresses often make great usernames. Be certain to remember your password, as it will be required each time you log in.
2. My Account
"My Account" is where you can keep your shipping and billing information, which can save time when ordering from us (Note that this link is only visible in the main nav bar after logging in as a member).
Q: How do I update my account information?
You can update your account information at any time by clicking on "My Account" from the main menu. If you make changes, click on the "Save Info" button to save your changes. Note that the "My Account" link only shows after you log in as a member.
Q: What if I forget my password?
For security reasons, if you forget your password, you need to create a new membership.
3. Shopping at the Specialized Online Store
Q: What Specialized items are available for sale through the Specialized Online Store?
We offer all of the equipment in the Specialized USA lineup. These are the same items that are also available through your local Specialized Retailer.
Q: Can I buy a Specialized bike on-line?
Specialized bicycles are only sold through Authorized Dealers in order to ensure that you find the right bike for you, and that your bike fits perfectly and is assembled properly. It is essential that it is assembled by a Specialized Dealer for the warranty to be in effect. Click here to visit our Dealer Locator.
Q: How do I add items to my Shopping Cart?
To add items to your Shopping Cart, simply find the product you'd like and click on the "Add To My Cart" button. Placing an item in your cart does not obligate you to purchase it.
Q: How do I remove items from my Shopping Cart?
To delete an item, you need to first choose the "view cart" link from the main nav bar. Items can be deleted from your cart by clicking on the "Remove From Cart" button next to the item number and description.
Q: How can I change the quantity of items that I want to order?
First you need to choose the "view cart" link to go to your shopping cart. Item quantities can be changed by clicking on the "Quantity" field in you Shopping Cart and entering a new quantity. Then click on the "Recalculate" button.
Q: How do I know what's in my Shopping Cart?
To view the contents of your Shopping Cart, just click on the "View Cart" icon near the top of any page within the Online Store.
Q: How long will items remain in my Shopping Cart?
Items will remain in your shopping cart until the end of your shopping session when you close your browser or for 3 days, whichever is sooner.
4. Contact Information
Q: Would Specialized like to hear feedback on products or my shopping experience at the Online Store?
Yes, please! We'd love to hear compliments or constructive criticism. Send your feedback to store_customerservice@specialized.com . Or, as part of your checkout process you will have the oportunity to give feedback through Bizrate which is an unaffiliated/unbiased website that provides consumer ratings of e-commerce websites.
Q: Who do I call if I have a problem with my order?
Between the hours of 7am and 5pm MST please contact our Customer Service Center toll-free at (877)808-8154, or e-mail us at store_customerservice@specialized.com . Please see our Frequently Asked Questions (FAQ) for immediate answers to other questions during hours that we are closed. Or, just e-mail us and we will get back to you as soon as we are back in the office.
Q: How do I report a technical problem with the Online Store?
Technical problems should be reported to store_webmaster@specialized.com . Please include your username, the browser type and version you are using, a detailed description of the problem encountered, error message, date and time when the problem occurred.
Q: How do I contact someone with any other store-related questions?
For all other inquiries regarding the Online Store, please e-mail store_customerservice@specialized.com .
Q: Where is Specialized located?
Specialized Bicycle Components - Worldwide Headquarters
15130 Concord Circle
Morgan Hill, CA 95037
(408)779-6229
http://www.specialized.com
5. Orders
8 really easy steps:
1. Select which item(s) you'd like to purchase and place in your Shopping Cart using the "Add to Cart" button found next to every product.
2. When you have finished choosing your items, click on the "Check Out" button in the shopping cart or in the top nav bar.
3. Enter shipping and billing information. If you have registered and already logged in with the Online Store, this information will already be completed (you will still need to enter a valid e-mail address). If you haven't, you now have the opportunity to: 1. login if you are already a member, 2. Become a member or, 3. Fill in the Bill to, Ship to information and continue without becoming a member. Click on "Continue." Regarding the phone number: please include your phone number. We will only call you if there is a problem with FedEx delivering your order. If we don't have it and there is a problem with the delivery address, FedEx ships the item back to us.
4. Choose the appropriate shipping option. Any discounts or special offers will be reflected in the next screen.
5. Review your order. Check the items, quantity, shipping and billing address information. To change shipping or billing address information, hit your "back" button twice. Then proceed through the checkout sequence as before. Remember to hit "Recalculate" when making any changes to the shipping or quantity. The "Continue Shopping" link will take you to a screen with all of our sections so you can look for other items. The "Empty Cart" link will empty all of the items from your cart and take you to the Online Store home page.
6. Click on the "Place Order" button.
7. Now enter your credit card information and hit the "Pay Now" button. You will now receive an order confirmation page. Your order confirmation will include a confirmation number. Please record this number in case you ever need to inquire about the status of your order. You will need this number along with your password to check the status of your order.
8. Receive your order. Use your stuff.
Q: Can I pre-order or back-order an item?
We'd rather not leave you hanging if something is delayed, so at this time we do not accept pre- or back-orders. Items within The Online Store are in stock and ready to ship. If an item is out of stock you should check with your local Specialized Retailer since they may have the item in stock.
Q: Where do I find information on orders that I have placed?
For security reasons, you'll need the order number and password associated with your order. If you ordered as a Store Member, the password is the same one you use to sign in. If the order was placed without signing in, you'll need the password used at the time your order was confirmed. For help, e-mail Store_CustomerService@specialized.com .
The Specialized Online Store accepts credit card orders only.
Q: What credit cards do you accept?
To make your shopping easy, we're happy to accept payment via Visa, MasterCard, American Express and Discover. Please be sure to enter your payment information exactly as it appears on the credit card. The billing address must be the one where your credit card bill is mailed to. Otherwise, there may be delays in processing your order. Your card will be billed at the time your order ships.
Q: Is my credit card information safe?
Yes. We employ the latest security technology to protect your credit card information. The server that handles our transactions is in a secure site. We respect your privacy and will not use any information you provide in any manner to which you have not consented. Promise. For further information, please refer to our Privacy Policy.
Yes, orders can be cancelled at any time by clicking on the "Empty Cart" button in the "View Cart" screen, or by clicking on the "Cancel Order" button during checkout. Once you have submitted your order (entered your credit card information), we will be unable to cancel it.
6. Shipping
Q: What are my shipping options?
FedEx is our designated shipper. Delivery options for the continuous 48 states are Standard Overnight (by 4:00pm the following business day), 2 Day, 3-4 Day & Ground Shipping. Shipping charges will be a flat rate per order, based on the shipment method chosen. Overnight = $19.99, 2 Day = $15.99, 3-4 Day = $10.99 & Ground = $8.99. Alaska and Hawaii residents have the choice of 2-Day FedEx or FedEx Ground. Please be advised that the 2-day service to HI and AK sometimes takes 3 days, especially on outer islands. This same information is available in each product listing as well.
Q: When will I receive my order?
We endeavor to ship all orders received by 2:00pm Mountain Time on the same business day (Monday thru Friday) that the order was received. Otherwise, the items will ship the following business day. Should there be any problems which will delay shipment beyond that time, someone from the Online Store will contact you via e-mail. Once the order ships, delivery time will depend on FedEx and the method selected for shipping. See What are my shipping options? for more details. Also, there are no FedEx deliveries on Saturday even if you choose the Overnight option on Friday.
Q: Where do I find tracking information?
We've teamed up with FedEx to provide you with the most accurate and up-to-date information on your package while it's in transit. Upon shipment, we will send you an e-mail with your tracking number. Point your browser to www.fedex.com . Enter your tracking number, and you'll see the latest whereabouts of your items. You can also look up your tracking number in the "Order Status" section of the Store.
Q: Do you deliver outside the United States?
We only deliver orders to physical mailing addresses within the United States. All addresses must be a physical address to which FedEx can deliver.
Q: Do you deliver to APO/FPO addresses?
Unfortunately, no. We are not able to accept these types of orders. You must order the item and ship it to someone who can forward it to your APO/FPO address.
7. Returns
Q: What is your "30 Day Satisfaction Guarantee"?
It is the mission of Specialized to provide the product of choice to the discerning cyclist. We want you to be completely satisfied, even thrilled, with the purchase you have made. Should an item purchased through the Specialized Online Store fail to meet your expectations, we will gladly accept its return within 30 days of original purchase. A copy of the policy, along with a return form, appears on the back of your order's packing list.
Q: How do I return an item purchased through The Online Store?
Returns made within 30 days of original purchase may be handled via our Satisfaction Guarantee above.
When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1137 South 3800 West
Salt Lake City, UT 84104
Q: How long does it take to receive my credit when I return something?
We endeavor to process all returns within 5 business days of receiving your item back. After that, it is up to your credit card company as to when the credit shows on your statement.
Q: May I return an item purchased through a Specialized Dealer to The Online Store?
No, to return an item purchased from a Specialized Dealer, please contact the Dealer directly. The Online Store is unable to process returns of Specialized merchandise not purchased through The Online Store.
8. Exchanges
Q: Can I exchange an item I have purchased through The Specialized Online Store ?
We realize that buying items that are size-specific over the internet is difficult. We try to provide as much information as we can, but sometimes a size just doesn't fit. Or, sometimes the colors don't quite look like it did on your computer screen. So, if within 30 days of receiving your order you need to exhange an item for the same item in a different size or color we can help. However, if you want to switch to a different item, then you will need to perform a return as described in section 7 and order the new item by placing a new order.
We will send out the replacement item within 5 days of receiving the original item back. We will send it Fed-Ex 4-Day, at no charge to you, to the address that the original order was sent to.
Q: How do I exhange an item purchased through the The Specialized Online Store for a different size or color?
Please follow the instructions for Returns and Exchanges on the back of the packing slip that was included with your order. If you have any questions call us between the hours of 7am and 5pm MST toll-free at (877)808-8154, or e-mail us at store_customerservice@specialized.com.
When sending merchandise back to Specialized, please use the following address:
Specialized Online Store Returns
1137 South 3800 West
Salt Lake City, UT 84104
9. Privacy Policy
Click here for the full Privacy Statement.
10. Legal Stuff
Specialized charges the applicable sales tax for orders shipped to addresses within Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Utah, Washington, and Wisconsin. Sales tax may vary by county and is computed based upon the purchase price. If an order is shipped to a state not listed above, the recipient is responsible for any sales taxes, or other taxes and charges, such as duties and custom fees.
Air Force ® , Air Force I ® , Air Force II ® , Air Force III ® , Air Lock ® , Air Wave ® , Allez ® , Big Hit ® , Body Geometry ® , Crossroads ® , Exothermic ® , Expedition ® , Fatboy ® , Globe ® , Ground Control ® , Hardlock ® , Hardlock Rapper ® , Hardrock ® , HotRock ® , M2 ® , Mountain Man ® , Nimbus ® , Rib Cage ® , Rockhopper ® , the Stylized "S" ® logo, S Works ® , Sequoia ® , Speed Zone ® , Stumpjumper ® , Tri-Cross ® , and XC ® are trademarks of Specialized Bicycle Components, Inc., which are registered in the United States Patent and Trademark Office and internationally.
415 TM , A1 TM , AdVisor TM , AIM TM , Air Banshee TM , Air Cobra TM , Air Cut TM , Air Head TM , Air Speed TM , Air Wave Blob?, Air Wave Mega TM , Airhead TM , Autopilot Comp TM , Beadlock TM , Big Mouth TM , Bike Bug TM , Biotomic TM , Cactus Control TM , Cactus Master TM , Casino TM , Comfort Plush TM , D-Flector TM , Dirt Bag TM , Dirt Baldy TM , Dirt Control TM , Dirt Master TM , Dirt Rodz TM , Dirt Worm TM , E Cage TM , Evil Twin TM , Extreme Control TM , Extreme Master TM , FatGirl TM , Flashback TM , Flexflo TM , ForeArm TM , Ground Force TM , Hardrock'r TM , Head First TM , Heel Cage TM , Hemi TM , Hot Dot TM , In Vent TM , Iron Curtain TM , KevLast TM , King Cobra TM , Little Big Mouth TM , M.A.X. Backbone TM , M.A.X. Tailbone TM , Mass Transit TM , Mt. Baldy TM , Mountain Cage TM , Napalm TM , PipeLine TM , Prevent Zero TM , Preview TM , Pro-Long TM , Proview TM , Prybaby TM , Spanky TM , SpecialRise TM , FastBoy TM , Strongarm TM , SubZero TM , Survival Kit TM , Team Control TM , Team Master TM , Team Turbo TM , TJ TM , Tri-Sport TM ,Turbo Team TM , Twistlock TM , Vegas TM , Web TM , Wedgie TM , and Wedlock TM are trademarks of Specialized Bicycle Components, Inc.
Enduro ® and XC ® are registered trademarks of their respective owners, under exclusive license to Specialized Bicycle Components, Inc. All other trademarks and registered trademarks are the property of their respective owners.
Sun, Sun Microsystems, the Sun Logo and the Powered by Sun Logo are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.